VP, Client Services

**About Specialty Program Group:** Our goal is to partner with industry-leading specialty businesses to provide them with the ability to achieve their goals and optimize their businesses. Specialty Program Group offers access to capital and investment, deep carrier relationships, creative thinking, product development and broad distribution, while allowing our businesses to maintain the essence of what makes them successful. Specialty Program Group delivers leading-edge specialty expertise backed by transformative digital capabilities and sophisticated data and analytics.

**About SBR Ancillary, a division of Strategic Benefit Resources:** SBR is a division of Specialty Program Group, a wholly owned subsidiary of HUB International. Our mission is to solve problems, create a better experience, and produce results for our broker, carrier, and benefits technology partners. We pride ourselves on encouraging creativity with each problem, embracing collaboration at every opportunity, and empowering commitment to expected results. Our expertise lies in dental, vision, life, disability, supplemental health, and leave management. Our organization is comprised of four integrated teams: marketing, client service, leave management solutions, and business operations. As an extension of a brokerage's consulting and service teams, we support marketing, sold case implementation, account support, renewal management, analytics & insights, carrier eligibility, benefits technology builds, and leave administration & state disability compliance.

**About the Position:** An ideal candidate for the VP of Client Services position will have a strong understanding of ancillary products, services, marketplace, and broker/carrier operations as well as a proven track record of building a client services organization for scale. Working in tandem with Marketing, this individual will manage a team responsible for quarterbacking all RFP activities. In addition, this role is responsible for all ongoing account management, renewal support, and sold case implementation services. Effective communication, collaboration, and organization are critical for success in this role.

**Key Responsibilities:**

+ Serves as a subject matter expert for ancillary benefits as well as service team operations, both internally and externally.

+ Provides functional area expertise to support P&L management in collaboration with executive leadership.

+ Coaches and mentor's individuals on team and empowers and enables their career development.

+ Builds relationships with internal colleagues as well as external broker and carrier partners.

+ Ensures team adherence to best practices, processes, and Service Level Agreements (SLAs.)

+ Drives scalability and integration across cross-functional teams and ensures alignment to overall business goals and other key performance indicators (KPIs.)

+ Supports capacity modeling in collaboration with business operations and leadership to ensure appropriate staffing.

+ Owns strategy and manages execution of continuous improvement initiatives.

+ Manages key broker and carrier relationships as needed, including day-to-day account management, renewal support, quarterbacking the RFP process, and implementation.

**Qualifications:**

+ Bachelor's degree or higher

+ 2+ years' experience leading a service organization with a demonstrated ability to lead a team with integrity, authenticity, and empathy

+ 5+ years' experience in account management or service role within a carrier or brokerage organization

+ Holds active life, accident, and health license

+ Proven track record with scaling a service operation to enable P&L growth

+ Deep understanding of ancillary products, services, marketplace, and broker/carrier operations

+ Thrives in a fast-paced environment and comfortable with organizational change and balancing competing priorities

+ Resilient and adaptable, maintaining a positive attitude and serving as a trusted mentor for team

+ Decisive and comfortable with autonomy

+ Effective communicator with proven ability to collaborate cross-functionally

+ Strong sense of curiosity and willingness to learn

+ Team-oriented mindset

+ Impeccable organizational skills

+ Meticulous attention to detail

**Work Location:** This is a 100% remote position working in your local time zone. Access to a local office may be available upon request.

**Salary Transparency:** The expected salary range for this position is dependent and impacted by many factors, such as the successful candidate's skills, experience and working location, as well as the specific position's business line, scope and level. The expected compensation for this role is $250,000, dependent on the factors mentioned before. Additionally, HUB International is proud to offer comprehensive benefit and total compensation packages which could include health/dental/vision/life/disability insurance, FSA, HSA, and 401(k) accounts, paid-time off benefits, and eligible bonuses, equity, and commissions for some positions.

\#SPG

Department Account Management & Service

Required Experience: 5-7 years of relevant experience

Required Travel: No Travel Required

Required Education: Bachelor's degree (4-year degree)

HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations. The EEO is the Law poster and its supplement is available here at http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm .

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