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Area Manager
British Swim School • Newark, NJ 07188 • Posted 30+ days ago
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In-person • Full-time • $60,000/yr • Mid Level Manager
Job Highlights
Using AI ⚡ to summarize the original job post
The Area Manager at British Swim School Hudson Waterfront is responsible for ensuring the highest quality experience for all parents and swimmers. This role involves staffing the area, implementing policies, improving staff and swimmer retention, and ensuring safety and hygiene standards are met. The position requires strong leadership qualities, critical thinking, and the ability to multi-task and work independently. The Area Manager will be available for flexible evening and weekend schedules, poolside 4-5 days a week, and will report to the Director of Sales & Operations and Director of Aquatics.
Responsibilities
- Ensure locations operate smoothly and in accordance with British Swim School policies and safety/hygiene protocols.
- Create and foster a positive culture of high performance in Aquatics and Customer Service.
- Meet monthly KPI targets for pool revenues, drop prevention, 5-star reviews, NPT score, and social media.
- Ensure all staff abide by BSS standards and guidelines.
- Train and monitor the ongoing training and coaching of all staff.
- Create and develop new, innovative, and fun techniques for lessons.
- Follow-up and coach existing staff on customer service techniques and communications.
- Responsible for hiring and overseeing training of new staff.
- Provide a consistently superb customer experience at the pool.
- Ensure all opening and closure procedures are carried out following protocols.
- Maintain the highest hygiene and safety levels for each location.
- Coach staff on survival skills, commitment, and poolside enrollments.
- Ensure adherence to safety and hygiene rules at the pool.
- Handle poolside customer issues, escalations/de-escalations, and follow-ups.
- Attend all required meetings, training, and coaching sessions.
- Cover the territory of Area Manager colleagues when needed.
- Report on areas of strength and weakness and suggest solutions.
- Hold staff accountable with clear expectations and provide regular feedback.
- Conduct quarterly reviews and 1:1 meetings regularly.
- Monitor arrival and departure times and participation in daily huddles.
- Handle weekly payroll responsibilities including timecard corrections and PTO approvals.
Qualifications
Required
- Strong and effective written and oral communication skills
- Strong Leadership Qualities
- Critical Thinking, Problem-Solving, Analysis, Strategic Planning
- Training, Coaching, Development, and Appropriate Discipline of associates
- Detailed knowledge of all BSS operations, teaching and coaching methods
- Ability to multi-task, establish priorities, work independently, and proceed with objectives without supervision
- Flexible evening and weekend schedule to be poolside 4-5 days a week
Preferred
- Experience with children or in a child-focused job
About British Swim School
British Swim School is a renowned brand offering a variety of swimming lessons for all ages and skill levels, focusing on water safety and providing personalized attention with small class sizes. They provide a comprehensive learn-to-swim program in warm, indoor pools year-round, aiming to make swimmers feel comfortable and confident in the water.
Full Job Description
Area Manager
Full Time - Newark
Position Title:Area Manager
Reports to:Director of Sales & Operations and Director of Aquatics
Status: Full TimeSalaried
Location:Main Office Bayonne and Newark
*Make Waves in Leadership as an Area Manager with British Swim School!**
Are you ready to lead a team, create an unforgettable experience, and help save lives? At British Swim School, we're on a mission to stop drowning, and we're looking for a passionate leader to take charge as our Area Manager. You'll work closely with our Directors of Sales & Operations and Director of Aquatics to ensure every swimmer and parent receives the highest quality experience!
What You'll Do:
+ Lead the Team: You'll be responsible for overseeing staffing, operations, and ensuring every pool location runs smoothly while meeting key performance targets.
+ Ensure Safety & Fun: From hygiene checks to maintaining British Swim School's high teaching standards, you'll ensure every pool location delivers a fun, safe, and unforgettable experience for our students.
+ Develop the Crew: You'll train, coach, and support staff, fostering a positive and high-performance culture both in and out of the pool.
+ Boost Success: Meet monthly targets for revenue, customer satisfaction, and retention. Keep pools running efficiently while ensuring our teaching methods and customer service are top-notch.
What We're Looking For:
+ Leadership & Communication: Strong management skills with the ability to motivate and hold your team accountable.
+ Strategic Thinking: Critical thinking and problem-solving skills to optimize pool operations and customer satisfaction.
+ Customer Service Mastery: Ensure every parent and swimmer gets the "showtime" experience they deserve!
+ Flexibility: You'll need to be available on evenings and weekends to support the poolside team and ensure smooth operations.
Why Join Us?
+ Competitive Salary: starting $60,000 - $65,000 per year
+ Comprehensive Benefits: 401(k), health, dental, vision insurance, paid time off, and employee discounts, Employee assistance program, Professional Development coach!
+ Career Growth: Work side by side with the leadership team, take on exciting challenges, and develop new skills.
Your Impact:
As a Area Manager, you'll be at the heart of our mission-creating a safe and fun environment while leading a team that teaches life-saving swim skills to children. You'll ensure that every parent and child has a positive, memorable experience, making a real difference every day.
Ready to Dive In? Apply today and lead a team that's making a real impact in communities across the nation. Let's make waves together!
Compensation: $60,000.00 per year
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Working at British Swim School is more than just a job; it's a chance to create a lasting impact that could change a child's life.
As part of the British Swim School Team, you play a role in your local community, empowering others and sharing your passion. It's a chance to be part of a fun-loving team of dedicated people who are committed to promoting water safety and a lifelong love of the water.
While we teach swimming to people of all ages and abilities, most of our students are preschool and elementary-aged kids. Our instructors should like working with this age group and be good at making parents feel comfortable. It's helpful if you have experience with children or in a child-focused job, but it's not required if you can show the right attitude. The job comes with specialized training in our advanced and unique British Swim School approach.
We also have exciting opportunities with our Customer Service Team, even if you're not in the pool. These are the people committed to providing the best service in the industry. In these roles, you might talk to parents on the phone or by the pool. Wherever you are, the aim is to make everyone feel like part of the British Swim School Family as we focus on ensuring the "Survival of the Littlest."
Each franchise location is independently owned and operated by a franchisee (franchise owner). Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to British Swim School Corporate.
Full Time - Newark
Position Title:Area Manager
Reports to:Director of Sales & Operations and Director of Aquatics
Status: Full TimeSalaried
Location:Main Office Bayonne and Newark
*Make Waves in Leadership as an Area Manager with British Swim School!**
Are you ready to lead a team, create an unforgettable experience, and help save lives? At British Swim School, we're on a mission to stop drowning, and we're looking for a passionate leader to take charge as our Area Manager. You'll work closely with our Directors of Sales & Operations and Director of Aquatics to ensure every swimmer and parent receives the highest quality experience!
What You'll Do:
+ Lead the Team: You'll be responsible for overseeing staffing, operations, and ensuring every pool location runs smoothly while meeting key performance targets.
+ Ensure Safety & Fun: From hygiene checks to maintaining British Swim School's high teaching standards, you'll ensure every pool location delivers a fun, safe, and unforgettable experience for our students.
+ Develop the Crew: You'll train, coach, and support staff, fostering a positive and high-performance culture both in and out of the pool.
+ Boost Success: Meet monthly targets for revenue, customer satisfaction, and retention. Keep pools running efficiently while ensuring our teaching methods and customer service are top-notch.
What We're Looking For:
+ Leadership & Communication: Strong management skills with the ability to motivate and hold your team accountable.
+ Strategic Thinking: Critical thinking and problem-solving skills to optimize pool operations and customer satisfaction.
+ Customer Service Mastery: Ensure every parent and swimmer gets the "showtime" experience they deserve!
+ Flexibility: You'll need to be available on evenings and weekends to support the poolside team and ensure smooth operations.
Why Join Us?
+ Competitive Salary: starting $60,000 - $65,000 per year
+ Comprehensive Benefits: 401(k), health, dental, vision insurance, paid time off, and employee discounts, Employee assistance program, Professional Development coach!
+ Career Growth: Work side by side with the leadership team, take on exciting challenges, and develop new skills.
Your Impact:
As a Area Manager, you'll be at the heart of our mission-creating a safe and fun environment while leading a team that teaches life-saving swim skills to children. You'll ensure that every parent and child has a positive, memorable experience, making a real difference every day.
Ready to Dive In? Apply today and lead a team that's making a real impact in communities across the nation. Let's make waves together!
Compensation: $60,000.00 per year
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Working at British Swim School is more than just a job; it's a chance to create a lasting impact that could change a child's life.
As part of the British Swim School Team, you play a role in your local community, empowering others and sharing your passion. It's a chance to be part of a fun-loving team of dedicated people who are committed to promoting water safety and a lifelong love of the water.
While we teach swimming to people of all ages and abilities, most of our students are preschool and elementary-aged kids. Our instructors should like working with this age group and be good at making parents feel comfortable. It's helpful if you have experience with children or in a child-focused job, but it's not required if you can show the right attitude. The job comes with specialized training in our advanced and unique British Swim School approach.
We also have exciting opportunities with our Customer Service Team, even if you're not in the pool. These are the people committed to providing the best service in the industry. In these roles, you might talk to parents on the phone or by the pool. Wherever you are, the aim is to make everyone feel like part of the British Swim School Family as we focus on ensuring the "Survival of the Littlest."
Each franchise location is independently owned and operated by a franchisee (franchise owner). Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to British Swim School Corporate.
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