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Service Manager
Fun Town RV • Orange, TX 77631 • Posted 30+ days ago
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In-person • Full-time • Mid Level Manager
Job Highlights
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Fun Town RV, Texas's largest RV chain, is seeking a Service Manager to join their team. The role involves managing the Service Department to achieve superior results in customer service and financial performance, hiring and training staff, and ensuring adherence to safety and company policies. The ideal candidate will have prior RV or automotive experience, strong communication skills, and a professional demeanor.
Responsibilities
- Review estimates and actual repair time.
- Manage the Service Department to achieve superior results in customer service and financial performance.
- Hire, train, motivate and monitor the performance of the Service Department staff.
- Oversee department personnel and ensure adherence to company policies and procedures.
- Enforce safety requirements and regulations.
- Forecast goals and objectives for the Service Department.
- Manage department staff including Administration, Foreman, Service Writers, and Technicians.
- Implement training and support of department personnel.
- Maintain awareness of current and projected market conditions.
- Develop and implement strategies and programs to attain dealership objectives.
- Perform other duties as assigned by senior management.
Qualifications
Required
- Prior RV or Automotive experience as a Service Manager.
- Ability to think beyond industry norms and increase margins.
- Reliable and strong work ethic.
- Professional appearance.
- Strong communication skills, verbal and written.
- Strong conflict resolution skills.
- Willing to work weekends as needed.
- Basic computer skills.
- Valid driver's license with good driving record.
About Fun Town RV
Fun Town RV is a leading RV brand with 20 locations across Texas, Oklahoma, Indiana, and Illinois, offering a wide range of quality RVs at affordable prices. With a focus on customer service and a commitment to providing the perfect RV for each customer's needs, Fun Town RV has become the #1 selling towable dealer in the Nation. The company is expanding its offerings to include an online parts store and camping products under the Camptown Outfitters brand, aiming to revolutionize the RV buying experience by bringing it online for greater convenience.
Full Job Description
Fun Town RV was founded in 2010 and has grown substantially over the last ten years. We currently have 14 locations and have plans to add several more in the next few years.
As Texas's largest RV Chain, we provide excellent customer service and offer customers top RV brands for less! FTRV has a quality assurance facility where every RV we sell is put through a 100+ point inspection to assure that every RV meets our quality standards.
Here at Fun Town RV, we look for candidates that have honesty, accountability, positivity, passion to do a great job and who strive to exceed expectations! If you have these qualities and are looking for a dynamic and growing company that provides career growth with great earning potential, then we urge you to apply with us!
Essential Duties and Responsibilities:
+ Quality Assurance - Review estimates and actual repair time.
+ Manage the Service Department to achieve superior results in customer service and financial performance.
+ Hire, train, motivate and monitor the performance of the Service Department staff.
+ Oversee department personnel and ensure that they follow assigned work schedules and adhere to company policies and procedures.
+ Enforce safety requirements and federal, state and local regulations that may affect operations.
+ Forecast goals and objectives for the Service Department.
+ Managing department staff including Administration, Foreman, Service Writers, and Technicians.
+ Implement training and on-going training and support of department personnel.
+ Maintain awareness of current and projected market conditions.
+ Develop and implement appropriate strategies and programs as necessary to attain the dealerships objectives.
+ Perform other duties as assigned by senior management.
Requirements
Qualified candidate will have the following:
+ Prior RV or Automotive experience as a Service Manager.
+ Ability to think beyond industry norms and find ways to increase margins.
+ Reliable and strong work ethic.
+ Professional appearance is a must.
+ Strong communication skills, verbal and written, with the ability to listen and provide solutions to customer issues.
+ Must possess strong conflict resolution skills.
+ Willing to work weekends as needed.
+ Basic computer skills.
+ Valid driver's license with good driving record.
+ Benefits
We offer a competitive salary and an excellent benefit package including:
+ Major Medical-Dental-Vision
+ Life Insurance
+ Paid Vacation
+ Paid Holidays
+ 401K (profit sharing)
+ Christmas Savings Plan
+ Employee Discounts in Company Store
Fun Town RV is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, or disability status. Applicants must be authorized to work in the US. Drug screen, driving record and background checks may be conducted prior to, and during employment. Content of this ad and fulfillment of offers is sole responsibility of Fun Town RV.
As Texas's largest RV Chain, we provide excellent customer service and offer customers top RV brands for less! FTRV has a quality assurance facility where every RV we sell is put through a 100+ point inspection to assure that every RV meets our quality standards.
Here at Fun Town RV, we look for candidates that have honesty, accountability, positivity, passion to do a great job and who strive to exceed expectations! If you have these qualities and are looking for a dynamic and growing company that provides career growth with great earning potential, then we urge you to apply with us!
Essential Duties and Responsibilities:
+ Quality Assurance - Review estimates and actual repair time.
+ Manage the Service Department to achieve superior results in customer service and financial performance.
+ Hire, train, motivate and monitor the performance of the Service Department staff.
+ Oversee department personnel and ensure that they follow assigned work schedules and adhere to company policies and procedures.
+ Enforce safety requirements and federal, state and local regulations that may affect operations.
+ Forecast goals and objectives for the Service Department.
+ Managing department staff including Administration, Foreman, Service Writers, and Technicians.
+ Implement training and on-going training and support of department personnel.
+ Maintain awareness of current and projected market conditions.
+ Develop and implement appropriate strategies and programs as necessary to attain the dealerships objectives.
+ Perform other duties as assigned by senior management.
Requirements
Qualified candidate will have the following:
+ Prior RV or Automotive experience as a Service Manager.
+ Ability to think beyond industry norms and find ways to increase margins.
+ Reliable and strong work ethic.
+ Professional appearance is a must.
+ Strong communication skills, verbal and written, with the ability to listen and provide solutions to customer issues.
+ Must possess strong conflict resolution skills.
+ Willing to work weekends as needed.
+ Basic computer skills.
+ Valid driver's license with good driving record.
+ Benefits
We offer a competitive salary and an excellent benefit package including:
+ Major Medical-Dental-Vision
+ Life Insurance
+ Paid Vacation
+ Paid Holidays
+ 401K (profit sharing)
+ Christmas Savings Plan
+ Employee Discounts in Company Store
Fun Town RV is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, or disability status. Applicants must be authorized to work in the US. Drug screen, driving record and background checks may be conducted prior to, and during employment. Content of this ad and fulfillment of offers is sole responsibility of Fun Town RV.
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