Multi-Pak Packaging • West Caldwell, NJ • Posted today via LinkedIn
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The Customer Success Project Manager (CSPM) at Multi-Pak Packaging will work closely with the VP of Business Development to onboard new accounts/customers, acting as a liaison between them and internal teams. The role involves project managing the launch of products, including creating project timelines, managing documentation, and coordinating pre-market testing or packaging trials. The CSPM will also transition onboarded accounts to the Marketing Department and assist in quoting new opportunities.
The Customer Success Project Manager (CSPM) will work closely with the VP of Business Development in onboarding new accounts/customers. The CSPM will act as a liaison between newly onboarded customers and internal teams within the Multi-Pak organization.
The CSPM will project manage the launch of the products including but not limited to, creation of project timelines, setting up documentation required for production, managing Customer Open Order Reports, forecasting expected sales, and overall, manage the project from inception to execution ensuring a successful launch. In instances where pre-market testing and/or packaging trials are required, the CSPM will be responsible for coordinating all aspects. This includes but is not limited to outlining the project scope, working alongside Procurement to ensure needed componentry is available, assisting with production execution (as needed) and, communicating results and next steps with internal/external stakeholders as appropriate.
When appropriate, onboarded accounts will be successfully and independently transitioned to the Emerging Business Marketing Group within the Marketing Department. The CSPM will continuously onboard new accounts and transition as needed. The CSPM will work alongside the VP of BD in quoting new opportunities and setting up meetings with vendors.
SKILLS and QUALIFICATIONS
Nonessential Functions/Demands:
REPORTING RELATIONSHIP:
• Manager: VP of Business Development
• Managerial Responsibility: N/A
PHYSICAL/MENTAL DEMANDS:
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