Bilingual Case Manager - Family Shelter

Since 1971, A New Leaf has faithfully worked in service to our mission of "Helping Families...Changing Lives," making a positive impact in the lives of more than 24,000 people each year in the Phoenix Metropolitan area. Services focus on HEALTH, HOUSING, AND COMMUNITY SERVICES, offering a continuum of support to move households from crisis to long-term health and stability. A New Leaf continues to grow to respond to needs in our community by developing comprehensive, relevant and effective services for vulnerable and underserved families, children, and adults.

A New Leaf's Homeward Bound Shelter Program is seeking a dedicated Bilingual Case Manager to join our team. This role involves providing comprehensive case management services to individuals and families experiencing homelessness. The Case Manager will conduct assessments, develop and implement individualized service plans, and connect clients with community resources to support their journey towards self-sufficiency and stable housing. Ideal candidates will possess strong organizational and communication skills, a compassionate approach, and a commitment to empowering vulnerable populations.

Hourly Pay Range: $18 - $21 (depending on years of experience)

Location: Phoenix, AZ (on-site role at the family shelter)

Schedule: Monday - Friday; either 8am - 4pm or 9am - 5pm (flexibility needed for client needs)

QUALIFICATIONS

Education:

• High School Diploma or GED required
• Associate or Bachelor's Degree in a related field, preferred
• Bilingual skills required (Spanish verbal/written)

Experience:

• 1-2 years of direct Case Manager Experience required
• Experience working with individuals experiencing homelessness or those who are economically disadvantaged preferred
• Knowledge of community resources
• HMIS experience preferred

DUTIES AND RESPONSIBLITIES: Responsibilities will include but not limited to:

• Provide case management services to homeless clients; establish/maintain client files.
• Being directly responsible to Program Manager for admission and discharge issues while conforming with the agency's program definition and policies relevant to program/client needs.
• Screening, assessing and developing service plans.
• Developing/Monitoring the implementation of strength-based case plans and progress towards goals.
• Assisting clients in accessing community resources for needed assistance utilizing Community Cares closed loop referral system for the State of Arizona.
• Facilitating and coordinating discharge planning transition and follow up according to plan.
• Recognizing common symptoms of mental disorders and/or addictions.
• Recognizing the indications, common side effects, reactions and interactions of psychotropic medications prescribed for self-administration by agency clients
• Coordinating services with clients/families and other service providers.
• Providing educational information as needed to assist clients/families in reaching goals.
• Attending and participating in court hearings as required to meet program needs and within scope of practice.
• Performing intake screenings, lethality assessments and basic needs assessments for potential clients (as relevant to program/client needs).

Compliance/Requirements:

• Class One Fingerprint Clearance Card
• Valid Driver's License with reliable transportation
• Current Auto Liability Insurance
• CLEAN 39 Month Motor Vehicle Record
• Must Be At Least 21 Years of Age

We appreciate your interest in our organization. We consider applicants for all positions without regard to race, religion, color, creed, gender, national origin, age, disability, marital or veteran status, or any other legally protected status. A New Leaf is an at-will employer. Any offer of employment with A New Leaf is contingent upon a successful consumer report to include verification of employment, education, criminal background search and driving records. A New Leaf is an Equal Employment Opportunity Employer and participates in the E-Verify program. A New Leaf participates in el program de E-Verify. Equal Opportunity Employer.

BENEFITS PACKAGE: All of our employees enjoy the following benefits: direct deposit, competitive pay, accrued sick time, Employee Assistance Program (EAP), annual team member appreciation event, informal, yet professional team environment.

Wellness Program which has received a Silver Level of excellence in worksite wellness by providing employees with Annual Biometrics, Gym Reimbursements, Wellness Initiatives, Workers Compensation improvements, and much more!

For full time employees, we also provide the following included in the total compensation plan:
- Health/Dental/Vision Coverage
- Accrued Sick and Vacation Time
- Paid Holidays
- Life Insurance & 401(K)
- AD&D / Short Term Disability
- Tuition Reimbursement

Other details

• Pay Type Hourly

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