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Host (ess) - InterContinental Boston
IHG • Boston, MA 02133 • Posted 30+ days ago
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In-person • Full-time • Entry Level
Job Highlights
Using AI ⚡ to summarize the original job post
The Host at InterContinental Boston is responsible for welcoming guests to the restaurant, seating them, and accepting payment upon completion of their meal. This role involves maintaining a balanced workload among servers, processing payments and transactions, promoting teamwork and quality service, and potentially handling guest complaints and special requests. The position requires a blend of customer service skills, teamwork, and the ability to handle various tasks efficiently.
Responsibilities
- Greet guests in a prompt and courteous manner; seat guests ensuring a balanced workload among servers. Maintain accurate waiting list as needed. Alert guests when table is available.
- Receive payments and process transactions according to established policies and procedures; give correct change; balance cash drawer at close of shift; complete all opening/closing paperwork; document voids on void balance sheet.
- Promote teamwork and quality service through daily communication and coordination with other departments.
- May process take-out orders; may answer room service phone and process room service orders; practice up-selling techniques.
- May routinely clear and reset tables and assist with opening tasks such as assigning stations to servers.
- May be asked to handle guest complaints and special requests.
- May assist with other duties as assigned.
Qualifications
Required
- Basic reading, writing and math skills
- 6 months cash handling experience or food service experience
- Ability to carry or lift items weighing up to 50 pounds (plates, utensils, menus, etc.)
- Ability to handle food objects, products and utensils
- Ability to use a keyboard
- Ability to bend, stoop, kneel
Preferred
- Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency
- Reading and writing abilities for taking orders, completing paperwork, etc.
- Basic math skills for handling cash and credit, quantities, and variances
About IHG
IHG Hotels & Resorts is a global leading hotel company offering a diverse portfolio of hotels and services under various brands catering to different market segments, from luxury resorts to budget-friendly options. With a strong network of over 5,900 hotels in more than 100 countries, IHG provides accommodation options for diverse travelers worldwide. The company focuses on enhancing its loyalty program, sustainability efforts, and expanding its global footprint to deliver exceptional experiences to guests.
Full Job Description
**HOTEL OVERVIEW:**
InterContinental® Boston is a landmark of luxury; top rated on Trip Advisor for Boston hotels, named a 'Top Place to Work' by The Boston Globe, rated as one of the 'Best Hotels in the World' by Condé Nast Traveler magazine and featuring a Forbes Four-Star, 4 Diamond AAA rated hotel experience. The property overlooks Boston's historic waterfront, featuring 424 luxurious ultra-modern accommodations with distinctive style and breathtaking waterfront or downtown city views, a full-service spa and fitness club, 32,000 square feet of premier meeting and event space, and an array of restaurants and bars influenced by a variety of international flavors. We are looking for passionate people who are charming, confident and internationally-minded to ensure we continue the story of making great things happen at InterContinental® Boston.
**_JOB OVERVIEW:_**
Welcome guests to restaurant, seat them, and accept payment when they are done.
**YOUR DAY TO DAY:**
+ Greet guests in a prompt and courteous manner; seat guests ensuring a balanced workload among servers. Maintain accurate waiting list as needed. Alert guests when table is available.
+ Receive payments and process transactions according to established policies and procedures; give correct change; balance cash drawer at close of shift; complete all opening/closing paperwork; document voids on void balance sheet.
+ Promote teamwork and quality service through daily communication and coordination with other departments.
+ May process take-out orders; may answer room service phone and process room service orders; practice up-selling techniques.
+ May routinely clear and reset tables and assist with opening tasks such as assigning stations to servers.
+ May be asked to handle guest complaints and special requests.
+ May assist with other duties as assigned.
**WHAT WE NEED FROM YOU:**
Basic reading, writing and math skills and 6 months cash handling experience or food service experience.
This job requires ability to perform the following:
+ Carrying or lifting items weighing up to 50 pounds (plates, utensils, menus, etc.)
+ Handling food objects, products and utensils
+ Using a keyboard
+ Bending, stooping, kneeling
Other:
+ Communication skills are utilized a significant amount of time when interacting with guests, wait staff, cooks, and supervisor.
+ Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency.
+ Reading and writing abilities are utilized often when taking orders, completing paperwork, etc.
+ Basic math skills are frequently used when handling cash and credit, quantities, and variances.
+ May be required to work nights, weekends, and/or holidays.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
InterContinental® Boston is a landmark of luxury; top rated on Trip Advisor for Boston hotels, named a 'Top Place to Work' by The Boston Globe, rated as one of the 'Best Hotels in the World' by Condé Nast Traveler magazine and featuring a Forbes Four-Star, 4 Diamond AAA rated hotel experience. The property overlooks Boston's historic waterfront, featuring 424 luxurious ultra-modern accommodations with distinctive style and breathtaking waterfront or downtown city views, a full-service spa and fitness club, 32,000 square feet of premier meeting and event space, and an array of restaurants and bars influenced by a variety of international flavors. We are looking for passionate people who are charming, confident and internationally-minded to ensure we continue the story of making great things happen at InterContinental® Boston.
**_JOB OVERVIEW:_**
Welcome guests to restaurant, seat them, and accept payment when they are done.
**YOUR DAY TO DAY:**
+ Greet guests in a prompt and courteous manner; seat guests ensuring a balanced workload among servers. Maintain accurate waiting list as needed. Alert guests when table is available.
+ Receive payments and process transactions according to established policies and procedures; give correct change; balance cash drawer at close of shift; complete all opening/closing paperwork; document voids on void balance sheet.
+ Promote teamwork and quality service through daily communication and coordination with other departments.
+ May process take-out orders; may answer room service phone and process room service orders; practice up-selling techniques.
+ May routinely clear and reset tables and assist with opening tasks such as assigning stations to servers.
+ May be asked to handle guest complaints and special requests.
+ May assist with other duties as assigned.
**WHAT WE NEED FROM YOU:**
Basic reading, writing and math skills and 6 months cash handling experience or food service experience.
This job requires ability to perform the following:
+ Carrying or lifting items weighing up to 50 pounds (plates, utensils, menus, etc.)
+ Handling food objects, products and utensils
+ Using a keyboard
+ Bending, stooping, kneeling
Other:
+ Communication skills are utilized a significant amount of time when interacting with guests, wait staff, cooks, and supervisor.
+ Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency.
+ Reading and writing abilities are utilized often when taking orders, completing paperwork, etc.
+ Basic math skills are frequently used when handling cash and credit, quantities, and variances.
+ May be required to work nights, weekends, and/or holidays.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
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