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Account Support
Staffing Now • Tampa, FL 33646 • Posted 2 days ago
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In-person • Full-time • Entry Level
Job Highlights
Using AI ⚡ to summarize the original job post
The Account Specialist at Staffing Now is responsible for contributing to customer retention through account management and maintenance, serving customers by completing enrollments and conversion mailings, responding to requests, resolving complaints, and maintaining quality service. This role involves preparing work for processing, completing enrollments and conversion mailings, providing information, resolving complaints, and maintaining quality service.
Responsibilities
- Contributes to customer retention by strengthening relationships through account management and maintenance.
- Serves customers by completing enrollments and conversion mailings, responding to requests, resolving complaints, and maintaining quality service.
- Prepares work to be processed by gathering, sorting, organizing, and recording data, information, and documents.
- Completes enrollments by analyzing and auditing documents, tapes, and transmissions, and researching and resolving processing problems.
- Completes conversion mailings by coordinating requirements and developing plans.
- Provides information by collecting, analyzing, and summarizing data, and responding to requests.
- Resolves complaints by investigating issues and composing responses, referring non-standard complaints and potential lawsuits to legal or government affairs departments.
- Maintains quality service by monitoring standards and advising supervisor of potential problems.
Qualifications
Required
- Associate’s or bachelor’s degree in business or related field a plus.
- Previous office or business experience.
- Experience using sales tracking software.
- Basic computer skills.
About Staffing Now
SNI Companies is a staffing and recruitment agency that offers temporary and direct hire staffing services, including high-level executive search, across various industries such as Accounting, Finance, IT, HR, Banking, and Energy. With 20 locations nationwide, SNI stands out for its high client and candidate satisfaction, personalized approach to matching professionals with employers, and commitment to providing comprehensive staffing solutions.
Full Job Description
Account Specialist Job Responsibilities:
- Contributes to customer retention by strengthening relationships through account management and maintenance.
- Serves customers by completing enrollments and conversion mailings, responding to requests, resolving complaints, and maintaining quality service.
- Prepares work to be processed by gathering, sorting, organizing, and recording data, information, and documents.
- Completes enrollments by analyzing and auditing documents, tapes, and transmissions, and researching and resolving processing problems.
- Completes conversion mailings by coordinating requirements and developing plans.
- Provides information by collecting, analyzing, and summarizing data, and responding to requests.
- Resolves complaints by investigating issues and composing responses, referring non-standard complaints and potential lawsuits to legal or government affairs departments.
- Maintains quality service by monitoring standards and advising supervisor of potential problems.
Education, Experience, & Licensing Requirements:
- Associate’s or bachelor’s degree in business or related field a plus.
- Previous office or business experience.
- Experience using sales tracking software.
- Basic computer skills.
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