Job Highlights

Using AI ⚡ to summarize the original job post

Responsibilities

• Performs all front desk related functions including checking guests in/out, promoting sales related programs, maintaining guest records, cash handling, etc.
• Responsible for auditing the previous day’s receipts to verify and balance entries, runs reports and verifies accuracy of information.
• May also assist with set up of breakfast.
• May include food preparation, set up, service and/or cleaning.
• Only team member on property for the majority of the work shift and must be willing to and have the ability to work alone.
• Responsible for guest safety and security during overnight hours.
• Ensures an exceptional guest experience by providing courteous, efficient, friendly service to all guests and potential guests in a professional manner.
• Responds promptly and efficiently to inquiries, requests and complaints with a +1 Service Attitude.
• Contributes to maintaining a positive work environment at all times for our diverse team and guests.
• Maintains the front desk lobby area in a clean and organized manner.
• Complies with hotel’s safety and security rules and instructions in performing work efficiently while protecting self, team members, guests and the hotel.

Qualifications

Required

• Ability to take written and verbal direction and speak English clearly and read English.
• Ability to relate to the public in a warm, friendly manner in providing a hospitable environment.
• Ability to give attention to detail and to handle multiple tasks simultaneously and efficiently.
• Thorough knowledge of Drury Hotels’ policies and procedures for guest services.
• Ability to handle money, make change and utilize office machines in the normal day-to-day activities.
• Willingness to work alone as scheduled, with the ability to do so at some locations where the team member may be the only one on property during the work shift.

About Drury Hotels

Drury Hotels is a family-owned hotel chain based in the United States, operating over 150 hotels in 25 states. They provide a range of amenities for both leisure and business travelers, including free hot breakfast, Wi-Fi, business and fitness centers, and pools. Drury Hotels focuses on exceptional customer service and affordable rates, positioning itself as a leading mid-range hotel brand in the country.