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Fire Service Technician
Johnson Controls • Cranberry Township, PA 16066 • Posted 30+ days ago
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In-person • Full-time • Mid Level
Job Highlights
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As a Fire Service Technician at Johnson Controls, you will be part of a team dedicated to creating purposeful solutions that propel the world forward. This role involves receiving service calls, diagnosing problems, performing service and repairs on electronic fire alarm systems and other related building system products at customer sites, and ensuring customer satisfaction through excellent service. The position offers competitive pay, paid training, tuition reimbursement, global advancement opportunities, and comprehensive benefits among other perks.
Responsibilities
- Receive service calls from Service Resource Center, including a brief description of equipment/system malfunctions
- Contact customer representative and ascertain equipment/systems problems
- Diagnose problems and perform service and repairs on electronic fire alarm systems and other related building system products at customer sites
- Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc. to repair equipment
- Service, troubleshoot and install many different manufacturers' Fire & Life Safety systems including SimplexGrinnell
- Read and interpret blueprints, diagrams, submittals, specifications software/systems, programs, schematics and operational product manuals
- Exhibit excellent customer service skills by consistently communicating with the district staff and customers to ensure customer satisfaction
- Complete Service Acknowledgements with proper coding through communication devices, such as smart phones and laptop computers
- Obtain customer signature upon completed service call assignment
- Participate in a scheduled On-call rotation
- Help to train or mentor others on the service team
- Perform other duties as assigned
Qualifications
Required
- Documented experience in low voltage electrical systems, including Fire/Life Safety systems, Access Control, Nurse Call, and Paging systems
- Experience in reading and interpreting blueprints, submittals, and operational/product manuals
- Knowledge of test equipment, multi-meter, digital analyzer, and commissioning devices
- High School Diploma or equivalent
- Ability to follow verbal and written instructions
- Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs.
- Able to work in unusual and sometimes difficult position such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc
- Ability to work flexible hours including weekends to meet customer requirements
- Overnight travel may be required
- Demonstrate a high level of customer service
- Maintain truck inventory to ensure timely response to customer needs
- Ability to adhere to, implement, and follow safety guidelines and procedures at all times
- Strong organizational skills, positive attitude, and an ability to learn quickly
- Possess a valid driver's license and driving record that meets company requirements
- Retain any licenses that are required by National, State and Local codes
Preferred
- NICET II Certification
About Johnson Controls
Johnson Controls is a multinational conglomerate based in Milwaukee, Wisconsin, operating in building efficiency, automotive experience, and power solutions. The company offers building management systems, HVAC equipment, fire and security systems, energy storage solutions, and automotive seating and interior systems to optimize energy usage and enhance sustainability. Johnson Controls has a global presence, with subsidiaries like Tyco International and joint ventures such as Johnson Controls-Hitachi Air Conditioning, positioning itself as a leader in sustainable building solutions and automotive industries.
Full Job Description
Be part of the future!
We are one team, dedicated to working collaboratively to create the purposeful solutions that propel the world forward. We hope you will join our diverse team of top people - you bring your talent, and we'll give you the space and opportunities to grow and succeed. We are committed to make a difference.
What we offer:
+ Competitive Starting Pay
+ Paid Training
+ Tuition reimbursement
+ Global Advancement Opportunities
+ Company Vehicle (as applicable)
+ Referral Bonuses
+ Comprehensive Benefits
+ Medical/Dental/Vision insurance
+ Health Savings Account (HSA)
+ Life Insurance
+ 401(k) savings plan with company match
+ Short-Term and Long-Term Disability
+ Employee Assistance Program
+ Wellness Program
+ And More!
What you will do
+ Receive service calls from Service Resource Center, including a brief description of equipment/system malfunctions
+ Contact customer representative and ascertain equipment/systems problems
+ Diagnose problems and perform service and repairs on electronic fire alarm systems and other related building system products at customer sites
+ Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc. to repair equipment
+ Service, troubleshoot and install many different manufacturers' Fire & Life Safety systems including SimplexGrinnell
+ Read and interpret blueprints, diagrams, submittals, specifications software/systems, programs, schematics and operational product manuals
+ Exhibit excellent customer service skills by consistently communicating with the district staff and customers to ensure customer satisfaction
+ Complete Service Acknowledgements with proper coding through communication devices, such as smart phones and laptop computers
+ Obtain customer signature upon completed service call assignment
+ Participate in a scheduled On-call rotation
+ Help to train or mentor others on the service team
+ Perform other duties as assigned
What we look for
Required
+ Documented experience in low voltage electrical systems, including Fire/Life Safety systems, Access Control, Nurse Call, and Paging systems.
+ Experience in reading and interpreting blueprints, submittals, and operational/product manuals.
+ Knowledge of test equipment, multi-meter, digital analyzer, and commissioning devices.
+ High School Diploma or equivalent
+ Ability to follow verbal and written instructions.
+ Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs.
+ Able to work in unusual and sometimes difficult position such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc
+ Ability to work flexible hours including weekends to meet customer requirements.
+ Overnight travel may be required.
+ Demonstrate a high level of customer service.
+ Maintain truck inventory to ensure timely response to customer needs.
+ Ability to adhere to, implement, and follow safety guidelines and procedures at all times.
+ Strong organizational skills, positive attitude, and an ability to learn quickly.
+ Possess a valid driver's license and driving record that meets company requirements.
+ Retain any licenses that are required by National, State and Local codes.
Preferred
+ NICET II Certification
#TechHiring
Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law (https://www.johnsoncontrols.com/-/media/jci/careers/landing/eeo-is-the-law.pdf) . If you are an individual with a disability and you require an accommodation during the application process, please visit here.
We are one team, dedicated to working collaboratively to create the purposeful solutions that propel the world forward. We hope you will join our diverse team of top people - you bring your talent, and we'll give you the space and opportunities to grow and succeed. We are committed to make a difference.
What we offer:
+ Competitive Starting Pay
+ Paid Training
+ Tuition reimbursement
+ Global Advancement Opportunities
+ Company Vehicle (as applicable)
+ Referral Bonuses
+ Comprehensive Benefits
+ Medical/Dental/Vision insurance
+ Health Savings Account (HSA)
+ Life Insurance
+ 401(k) savings plan with company match
+ Short-Term and Long-Term Disability
+ Employee Assistance Program
+ Wellness Program
+ And More!
What you will do
+ Receive service calls from Service Resource Center, including a brief description of equipment/system malfunctions
+ Contact customer representative and ascertain equipment/systems problems
+ Diagnose problems and perform service and repairs on electronic fire alarm systems and other related building system products at customer sites
+ Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc. to repair equipment
+ Service, troubleshoot and install many different manufacturers' Fire & Life Safety systems including SimplexGrinnell
+ Read and interpret blueprints, diagrams, submittals, specifications software/systems, programs, schematics and operational product manuals
+ Exhibit excellent customer service skills by consistently communicating with the district staff and customers to ensure customer satisfaction
+ Complete Service Acknowledgements with proper coding through communication devices, such as smart phones and laptop computers
+ Obtain customer signature upon completed service call assignment
+ Participate in a scheduled On-call rotation
+ Help to train or mentor others on the service team
+ Perform other duties as assigned
What we look for
Required
+ Documented experience in low voltage electrical systems, including Fire/Life Safety systems, Access Control, Nurse Call, and Paging systems.
+ Experience in reading and interpreting blueprints, submittals, and operational/product manuals.
+ Knowledge of test equipment, multi-meter, digital analyzer, and commissioning devices.
+ High School Diploma or equivalent
+ Ability to follow verbal and written instructions.
+ Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs.
+ Able to work in unusual and sometimes difficult position such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc
+ Ability to work flexible hours including weekends to meet customer requirements.
+ Overnight travel may be required.
+ Demonstrate a high level of customer service.
+ Maintain truck inventory to ensure timely response to customer needs.
+ Ability to adhere to, implement, and follow safety guidelines and procedures at all times.
+ Strong organizational skills, positive attitude, and an ability to learn quickly.
+ Possess a valid driver's license and driving record that meets company requirements.
+ Retain any licenses that are required by National, State and Local codes.
Preferred
+ NICET II Certification
#TechHiring
Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law (https://www.johnsoncontrols.com/-/media/jci/careers/landing/eeo-is-the-law.pdf) . If you are an individual with a disability and you require an accommodation during the application process, please visit here.
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