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Remote Service Desk Technician
Motion Recruitment Partners • Remote • Posted 30+ days ago
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Remote • Full-time • $18.00-$22.00/hr • Contract • Entry Level
Job Highlights
Using AI ⚡ to summarize the original job post
A Service Desk Technician is sought by a food distribution company with locations around the US to join their team remotely. The role involves taking inbound calls from customers facing technical issues with the company's proprietary systems, requiring excellent customer service skills, prior call center experience, and some technical aptitude. This is a contract position with a duration of 6-12 months.
Responsibilities
- 100% Proprietary Systems
- 100% Customer Support
Qualifications
Required
- 1+ years of technical support/customer service experience
- Prior experience taking customer support calls
- Ability to relay highly technical information to less technical individuals
- Experience adapting in a fast-paced environment
- Ability to meet deadlines and work under pressure
- Prior experience working with a ticketing system and documenting interactions
Preferred
- Experience with Microsoft suite of tools
About Motion Recruitment Partners
Motion Recruitment Partners LLC is a global talent solutions provider in the IT industry. It operates through its brands Motion Recruitment, Sevenstep, and The Goal, offering IT staffing, consulting services, and total talent recruitment solutions.
Full Job Description
Salt Lake City, Utah
**100% Remote**
Contract
$18/hr - $22/hr
A food distribution company with locations around the US is currently looking for a Service Desk Technician to add to add to their growing team. This individual will be focused on taking inbound calls from their customers who are having technical issues with the companys internal proprietary systems. An ideal candidate will have excellent customer service skills, prior call center experience and some technical aptitude.
Contract Duration: 6-12 months
**Required Skills & Experience**
+ 1+ years of technical support/customer service experience
+ Prior experience taking customer support calls
+ Ability to relay highly technical information to less technical individuals
+ Experience adapting in a fast-paced environment
+ Ability to meet deadlines and work under pressure
+ Prior expeirence working with a ticketing system and documenting interactions
**Desired Skills & Experience**
+ Experience with Microsoft suite of tools
**What You Will Be Doing**
Tech Breakdown
+ 100% Proprietary Systems
Daily Responsibilities
+ 100% Customer Support
**You will receive the following benefits:**
+ Medical Insurance - Four medical plans to choose from for you and your family
+ Dental & Orthodontia Benefits
+ Vision Benefits
+ Health Savings Account (HSA)
+ Health and Dependent Care Flexible Spending Accounts
+ Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance
+ Hospital Indemnity Insurance
+ 401(k) including match with pre and post-tax options
+ Paid Sick Time Leave
+ Legal and Identity Protection Plans
+ Pre-tax Commuter Benefit
+ 529 College Saver Plan
Motion Recruitment Partners (MRP) is an Equal Opportunity Employer, including Veterans/Disability/Women. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP's Employment Accommodation policy. Applicants need to make their needs known in advance.
**Posted by:** Jordan Carbonell
**Specialization:** Technical Support
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