Desktop/Lifecycle Team Lead

Overview:

GovCIO is seeking a Desktop/Lifecycle Team Lead to join our contract providing the Army Communication Electronics Command (CECOM) with IT Support Services. This position will be responsible for leading a team of 14 full-time IT support personnel, who will provide technical support, system administration support, imaging and lifecycle support to CECOM.

Responsibilities:

• Serve as Government POC for Administrative Communications and Coordination of work
• Support the installation Network Enterprise Center (NEC) to in monitoring NIPRnet and SIPRnet network activity and user rights and privileges.
• Provide desktop service support on NIPR and SIPR networks or in standalone, nonnetworked operating environment. comply with the NEC network rules and regulations when performing contractual responsibilities
• Support services provides technical support and tenant desktop administration support for desktop operating system environment, Army Gold Master image, COTS applications, and Government issued end-user devices (e.g. tablets).
• Customer support response, troubleshooting and problem resolution will adhere to enhanced performance standards. In addition to required system administrator IA functions, desktop support duties include but are not limited to:

• Desktop software support
• Respond and resolve help desk tickets
• Install and support Government furnished software and hardware
• Service all tickets for installation and replacement of printer toner cartridges
• Service all tickets for installation/replacement of printer fuser kits
• Provide IAVA/STIG compliance for all supported laptops and desktops and printer
• Analyze network failures
• Analyze new hardware performance and issues
• Install network Multi-Function Printers (MFP)
• Perform hard drive sanitization as required
• Provide written evaluations, procedures, checklists and instructions for CIO approval
• Provide technical advice and IT Acquisition planning support
• Provide off-site support
• Provide rapid response for Very Important Personnel (VIP)
• Transfer of user data.

Qualifications:

High School with 3 - 6 years (or commensurate experience)

Required Skills and Experience

• US Citizenship Required
• Certifications:
• DoD 8570.01 M Baseline Certification Required (CSEC, Security+ CE, SSCP and CCNA-Security+ or equivalent as specified in the DoD 8570.01 M)
• DoD 8570.01 M Computing Environment Certified (MCDST: Microsoft Certified Desktop Support Technician or equivalent as specified in DoD 8570.01 M) IAT – II Certification

Five or more years of related experience

• Clearance Required: Secret

Company Overview:

GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.

But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.

Posted Pay Range

The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.

Posted Salary Range: USD $37,500.00 - USD $55,000.00 /Yr.