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957012 - Franchise - CSP/Receptionist
H&R Block • KANNAPOLIS, NC 28081 • Posted 30+ days ago
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In-person • Full-time • Temporary • Entry Level
Job Highlights
Using AI ⚡ to summarize the original job post
As a Client Service Professional/Receptionist at H&R Block, you will be the first point of contact for clients, providing a personalized, friendly, and inviting greeting. You will match clients with the best-suited tax professional for their needs, schedule appointments, and ensure all client needs are met during service. This role involves working in a fast-paced environment, multi-tasking, and maintaining office cleanliness and organization.
Responsibilities
- Answer phones and greet clients in a personalized, friendly, and inviting manner
- Match clients with the best-suited tax professional for their needs
- Schedule clients how they would like to be scheduled
- Help to ensure all clients needs have been met during service both in person, over the phone or virtually
- Maintain office cleanliness and organization of resources with team members
- Other duties as assigned
Qualifications
Required
- Experience working in a fast-paced environment
- Previous experience in a customer service environment
- Ability to multi-task
- Strong organizational and time-management skills
- Computer proficient with the ability to use Microsoft Office
Preferred
- High school diploma or equivalent
- Sales/marketing experience
About H&R Block
H&R Block is an American tax preparation company that provides tax return preparation, electronic filing services, and tax-related financial products. It offers options for individuals to file taxes at retail tax offices with professional assistance or electronically through online and software-based solutions. The company operates globally and has subsidiary services like Block Advisors for small business owners, maintaining a strong market presence in the United States.
Full Job Description
**Title:**
957012 - Franchise - CSP/Receptionist
**Our Company** **:**
At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a connected culture, valuing diversity and inclusion and making everyone feel like they belong.
At H&R Block, we're curious, creative, and always on the move. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open.
**A Typical Day...**
Helping others is what we do best here, which means you will get to see the impact of your work firsthand. As you inspire people to make confident, informed decisions about their lives, careers, and money, you will build client relationships that will grow stronger each year. Joining H&R Block 1 as a seasonal **Client Service Professional/Receptionist** means you'll focus on how to wow clients now and in the future.
**Job ID:**
531621BR
**City:**
KANNAPOLIS
**State:**
North Carolina
**It would be even better if you also had...** **:**
+ High school diploma or equivalent
+ Sales/marketing experience
_1 - This office is an independently owned and operated franchise office operating under an agreement with H&R Block. Franchisees make their own hiring decisions and any questions regarding employment at this office should be made directly to the franchisee._
**What you'll bring to the team...** **:**
+ Answer phones and greet clients in a personalized, friendly, and inviting manner
+ Match clients with the best-suited tax professional for their needs
+ Schedule clients how they would like to be scheduled
+ Help to ensure all clients needs have been met during service both in person, over the phone or virtually
+ Maintain office cleanliness and organization of resources with team members
+ Other duties as assigned
**Your Expertise:**
+ Experience working in a fast-paced environment
+ Previous experience in a customer service environment
+ Ability to multi-task
+ Strong organizational and time-management skills
+ Computer proficient with the ability to use Microsoft Office
**Posting Title:**
Receptionist - Franchise Location
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