Job Search Assistant
Customer Service Coordinator
Penske • Manassas, VA 20110 • Posted 30+ days ago
Boost your interview chances in seconds
Tailored resume, cover letter, and cheat sheet
In-person • Full-time • Mid Level
Job Highlights
Using AI ⚡ to summarize the original job post
A Penske Customer Service Coordinator is responsible for working with customers to schedule preventative maintenance requests, coordinating outside repairs, and managing the shop work plan. This role involves developing daily and weekly workforce plans, communicating with customers for maintenance updates, ensuring parts availability, holding vendors accountable for quality and schedule, and providing exceptional customer service.
Responsibilities
- Develop daily and weekly workforce plans by factoring customer needs, estimated unscheduled repairs, available parts, technician skill sets and work hours to maximize customer service and productivity.
- Communicate with customers as needed for maintenance updates including changes to schedule or work, billing concerns, or to resolve service issues.
- Assure that all Penske Rental units are maintained and prepared for customers
- Ensure parts are available for scheduled work
- Hold vendors accountable for quality and adherence to schedule for outside work
- Provide customer service, assuring customers are satisfied and will return for additional business.
- Maintain shop productivity by optimizing the work plan
- Coordinate with district billing clerks as necessary
- Other projects and tasks as assigned by supervisor
Qualifications
Required
- 2 years of customer service experience
- At least 1 year of hands on mechanical experience
- High School diploma or equivalent
- Understanding and compliance with Penske management instructions, guidelines, rules, regulations, or other information
- Adherence to DOT, OSHA, and all Penske safety and maintenance policies
- Regular, predictable, full attendance
- Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening
Preferred
- 2 years of supervisory experience
- At least 2 years of service department administration
- Associates Degree, Technical School Degree, or Bachelors Degree
- ASE certification
- Experience with service scheduling programs and diagnostic programs
About Penske
Penske Truck Rental operates in the transportation industry, providing a wide range of well-maintained trucks and vans for moving and transportation needs. They offer convenient rental services, a user-friendly mobile app, and valuable resources to help customers plan and execute successful moves. Penske Truck Rental is a reliable choice with numerous locations across the US, including Texas and Alabama.
Full Job Description
**Position Summary:**
A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan.
**This position will be located at the Penske facility at 7699 Wellingford Drive Manassas, VA 20109.**
**The schedule for this position will be Tuesday- Friday 11:30am - 8:00pm and Saturday 7:00am - 3:30pm.**
**Major Responsibilities:**
- Develop daily and weekly workforce plans by factoring customer needs, estimated unscheduled repairs, available parts, technician skill sets and work hours to maximize customer service and productivity.
- Communicate with customers as needed for maintenance updates including changes to schedule or work, billing concerns, or to resolve service issues.
- Assure that all Penske Rental units are maintained and prepared for customers
- Ensure parts are available for scheduled work
- Hold vendors accountable for quality and adherence to schedule for outside work
- Provide customer service, assuring customers are satisfied and will return for additional business.
- Maintain shop productivity by optimizing the work plan
- Coordinate with district billing clerks as necessary
- Other projects and tasks as assigned by supervisor
**Qualifications:**
- 2 years of customer service experience required
- At least 1 year of hands on mechanical experience required
- 2 years of supervisory experience preferred
- At least 2 years of service department administration preferred
- High School diploma or equivalent required
- Associates Degree, Technical School Degree, or Bachelors Degree preferred
- ASE certification preferred
- Prior experience with service scheduling programs and diagnostic programs preferred
- The associate will be required to understand and comply with specific instructions, guidelines, rules, regulations, or other information established by Penske management
- The associate must be able to perform all work adhering to DOT, OSHA, and all Penske safety and maintenance policies; including but not limited to the correct selection and use of appropriate tools, PPE, machine guarding, and established best safety practice.
- Regular, predictable, full attendance is an essential function of the job
- Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required.
**Physical Requirements:** The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the associate will be required to move frequently, stand, walk, climb, bend, and sit for extended length of time throughout their scheduled working period.
- The associate is required to use their hands on a routine and daily basis to grasp, reach, touch, handle, feel, and/or otherwise operate required tools or controls.
- The associate must be able to work safely at heights using applicable ladders and elevated working platforms.
- The associate must be able to safely work in all weather conditions.
- Given the frequent movement of large trucks through the workplace, the associate must be able to see and hear in order to safely navigate the work environment.
- The associate must be able to regularly lift and/or move up to 50lbs/23kg and occasionally lift and/or move up to 100lbs/45kg.
Penske is an Equal Opportunity Employer.
Job Category: Vehicle Maintenance Management/Supervisors
Job Family: Customer Experience
Address: 7699 Wellingford Dr
Primary Location: US-VA-Manassas
Employer: Penske Truck Leasing Co., L.P.
Req ID: 2410075
A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan.
**This position will be located at the Penske facility at 7699 Wellingford Drive Manassas, VA 20109.**
**The schedule for this position will be Tuesday- Friday 11:30am - 8:00pm and Saturday 7:00am - 3:30pm.**
**Major Responsibilities:**
- Develop daily and weekly workforce plans by factoring customer needs, estimated unscheduled repairs, available parts, technician skill sets and work hours to maximize customer service and productivity.
- Communicate with customers as needed for maintenance updates including changes to schedule or work, billing concerns, or to resolve service issues.
- Assure that all Penske Rental units are maintained and prepared for customers
- Ensure parts are available for scheduled work
- Hold vendors accountable for quality and adherence to schedule for outside work
- Provide customer service, assuring customers are satisfied and will return for additional business.
- Maintain shop productivity by optimizing the work plan
- Coordinate with district billing clerks as necessary
- Other projects and tasks as assigned by supervisor
**Qualifications:**
- 2 years of customer service experience required
- At least 1 year of hands on mechanical experience required
- 2 years of supervisory experience preferred
- At least 2 years of service department administration preferred
- High School diploma or equivalent required
- Associates Degree, Technical School Degree, or Bachelors Degree preferred
- ASE certification preferred
- Prior experience with service scheduling programs and diagnostic programs preferred
- The associate will be required to understand and comply with specific instructions, guidelines, rules, regulations, or other information established by Penske management
- The associate must be able to perform all work adhering to DOT, OSHA, and all Penske safety and maintenance policies; including but not limited to the correct selection and use of appropriate tools, PPE, machine guarding, and established best safety practice.
- Regular, predictable, full attendance is an essential function of the job
- Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required.
**Physical Requirements:** The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the associate will be required to move frequently, stand, walk, climb, bend, and sit for extended length of time throughout their scheduled working period.
- The associate is required to use their hands on a routine and daily basis to grasp, reach, touch, handle, feel, and/or otherwise operate required tools or controls.
- The associate must be able to work safely at heights using applicable ladders and elevated working platforms.
- The associate must be able to safely work in all weather conditions.
- Given the frequent movement of large trucks through the workplace, the associate must be able to see and hear in order to safely navigate the work environment.
- The associate must be able to regularly lift and/or move up to 50lbs/23kg and occasionally lift and/or move up to 100lbs/45kg.
Penske is an Equal Opportunity Employer.
Job Category: Vehicle Maintenance Management/Supervisors
Job Family: Customer Experience
Address: 7699 Wellingford Dr
Primary Location: US-VA-Manassas
Employer: Penske Truck Leasing Co., L.P.
Req ID: 2410075
Search for other jobs like this one:
Search for popular related roles:
Customer Service Returns Coordinator jobs in Manassas, VACustomer Care Coordinator jobs in Manassas, VACustomer Service/Job Coordinator jobs in Manassas, VAField Service Customer Coordinator jobs in Manassas, VAService Coordinator/Customer Service Representative jobs in Manassas, VACustomer Operations Coordinator jobs in Manassas, VACustomer Service Delivery Coordinator jobs in Manassas, VACustomer Service/Appointment Coordinator jobs in Manassas, VACustomer Account Coordinator jobs in Manassas, VASales and Customer Service Coordinator jobs in Manassas, VA
Search nearby locations hiring for this role:
Customer Service Coordinator jobs in Leesburg, VACustomer Service Coordinator jobs in North Kensington, MDCustomer Service Coordinator jobs in Mcnair, VACustomer Service Coordinator jobs in Bethesda, MDCustomer Service Coordinator jobs in Brambleton, VACustomer Service Coordinator jobs in Stone Ridge, VACustomer Service Coordinator jobs in North Bethesda, MDCustomer Service Coordinator jobs in Pimmit Hills, VACustomer Service Coordinator jobs in West Springfield, VACustomer Service Coordinator jobs in Temple Hills, MD