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Assistant General Manager
Stars and Strikes • Atlanta, GA 30309 • Posted 30+ days ago
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In-person • Full-time • Junior Manager
Job Highlights
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The Assistant General Manager at Stars and Strikes is responsible for overseeing all aspects of the center, including bowling, arcade, and food & beverage operations. This role involves assisting the General Manager in meeting or exceeding revenue and cost objectives, ensuring proper staff training, and maintaining high guest service levels. The position requires a proven operations background, exceptional leadership, communication, and time management skills, and a preference for candidates with a background in the restaurant/hospitality industry.
Responsibilities
- Create an exciting and fun atmosphere to ensure a great experience for our guests and team
- Hiring, training, coaching, developing, scheduling, evaluating and disciplining team members
- Understanding and accountability for adherence to core standards, HR policies, training, safety requirements, and recordkeeping
- Understanding of P&L and achievement of all revenue category goals on the P&L while managing proper cash handling procedures, developing and implementing upselling techniques, and creating and enforcing proper transaction processes
- Assist in achieving all labor goals on the P&L through appropriate staffing levels and scheduling needs based on individual center needs
- Developing and overseeing employee training on POS, service protocols, and operational standards
Qualifications
Required
- 2 or more years of experience in management
- Proven operations background
- Exceptional leadership, communication, and time management skills
- Previous experience in managing budgets and labor
Preferred
- Background in the restaurant/hospitality industry
About Stars and Strikes
Stars and Strikes is an entertainment company in the southeast offering bowling, arcade games, laser tag, bumper cars, and escape rooms for all ages. They specialize in hosting events like birthday parties, corporate gatherings, and team building activities, with various party packages to choose from. Stars and Strikes also provides daily specials and a commitment to delivering a fun-filled experience for all visitors.
Full Job Description
At Stars and Strikes, our Assistant General Manager is involved with all aspects of the centers including bowling, arcade, and food & beverage! As the AGM, you would be responsible for assisting the General Manager in the overall operation of the center including meeting or exceeding revenue and cost objectives, ensuring proper training of staff, and having guest service levels exceed our expectations.
What we're looking for:
+ This position requires 2 or more years of experience in management
+ Proven operations background with exceptional leadership, communication, and time management skills
+ Previous experience in managing budgets and labor
+ Background in the restaurant/hospitality industry is preferred
+ Must be willing to work a flexible schedule based on the needs of the business, including weekends & holidays
Responsibilities:
+ Create an exciting and fun atmosphere to ensure a great experience for our guests and team
+ Hiring, training, coaching, developing, scheduling, evaluating and disciplining team members
+ Understanding and accountability for adherence to core standards, HR policies, training, safety requirements, and recordkeeping.
+ Understanding of P&L and achievement of all revenue category goals on the P&L while managing proper cash handling procedures, developing and implementing upselling techniques, and creating and enforcing proper transaction processes.
+ Assist in achieving all labor goals on the P&L through appropriate staffing levels and scheduling needs based on individual center needs
+ Developing and overseeing employee training on POS, service protocols, and operational standards
Why join our team?
+ With our continued expansion throughout the Southeast, there are many opportunities for advancement within the company
+ We are a family-owned business and consider our team members part of our family
+ We encourage team members to continue their training by providing online resources
+ We provide opportunities for all team members to give back to the community
+ We encourage team members to have fun while they work
+ We work together as a team and succeed as a team
Perks we offer:
+ Health & 401k Benefits
+ Paid-time off
+ Bonuses
+ Profit-Sharing
+ Company-wide contests
+ Free bowling, laser tag & gameplay!
Stars and Strikes is an Equal Opportunity Employer.
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