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Customer Success Manager, Enterprise

Wunderkind • New York, NY 10007 • Posted 4 days ago

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In-person • Full-time • $60,000-$90,000/yr • Mid Level

Job Highlights

Using AI ⚡ to summarize the original job post

Wunderkind is seeking a dynamic Customer Success Manager to manage senior leaders at large, recognizable brands through their digital marketing problems using our software platform. This role involves a consultative approach to digital marketing and client management, spanning strategy to renewal, and requires a strong understanding of digital marketing analytics and client relationships.

Responsibilities

Own the relationship and ultimate success of a dedicated segment of Wunderkind's Enterprise customers, including strategy development, renewal, and upsell
Develop a trusted advisor relationship with customer key stakeholders and executive sponsors
Communicate and continuously reinforce how Wunderkind drives revenue and what our competitive advantage is
Serve as customer advocate internally while effectively collaborating with internal, cross-functional teams

Qualifications

Required

2+ years experience in customer success, account management or consulting
Strong understanding of digital marketing analytics
Strong presentation skills
Excellent communication skills and EQ
Detail-oriented with the ability to project manage, set priorities and stay organized

Preferred

Entrepreneurial spirit
Demonstrated success in fast-paced and demanding environments
Experience working on campaigns with one or more email service provider (ESP) or text message marketing

Full Job Description

Why You're Important to Us:

Wunderkind is looking for a self-starting and dynamic Customer Success Manager to help senior leaders at some of the largest, most recognizable brands in the world solve their most pressing digital problems through our cutting edge software platform. The Customer Success Manager role involves a consultative and holistic approach to both digital marketing and client management - owning the customer lifecycle through strategy to renewal.

Day In The Life:

Own the relationship and ultimate success of a dedicated segment of Wunderkind's Enterprise customers, including strategy development, renewal, and upsell
Develop a trusted advisor relationship with customer key stakeholders and executive sponsors to fully understand your customer's business strategy and measurements for success
Communicate and continuously reinforce how Wunderkind drives revenue, what our competitive advantage is, and why it is worth the investment
Serve as customer advocate internally while effectively collaborating with internal, cross-functional teams including product management, sales, engineering, and design

You Will Stand Out With:

2+ years experience in customer success, account management or consulting
Demonstrated track record working in a rigorous, results-driven role that directly impacted the growth of a business
Strong understanding of digital marketing analytics and can communicate the impact of important metrics to a clients' business
Strong presentation skills
Excellent communication skills and EQ; you enjoy building relationships, overcoming push back and engaging in high touch client interaction
Detail-oriented with the ability to project manage, set priorities and stay organized when managing multiple client relationships

Bonus Points if You Have:

Entrepreneurial spirit with with a healthy dose of humility
Demonstrated success in fast-paced and demanding environments; you have a strong bias towards action and accountability
Experience working on campaigns with one or more email service provider (ESP) or text message marketing

On the fence? Apply anyway! We know that imposter syndrome can get in the way of meeting incredible candidates, and don't want it to get in the way of meeting you!

The base salary range for this role is $60,000-$90,000. Actual compensation packages are based on several factors that are unique to each specific candidate; including but not limited to skill set, depth of experience, applicable certifications, and geographic work location. This may vary depending on living location and market rate.

Learn More About Our Company, Culture and 5 Core Values:

DRIVE UNDENIABLE PERFORMANCE:

Wunderkind is a leading performance marketing engine that delivers tailored experiences at scale
Digital businesses use Wunderkind to remember who users are better than ever before, allowing them to deliver high-performing, one-to-one messages on websites, through emails and texts, and in ads at a scale that's not otherwise possible

COME HUNGRY:

Driving $1.2 billion dollars annually in revenue for top eComm brands including Hugo Boss, Gucci, Lenovo, Cole Haan, HelloFresh and more
Incredible growth and development opportunities for top performing employees whether it be a leadership track or building out your own unique specialities

CARRY EACH OTHER:

Unwavering commitment to culture, community, office events, and DEI initiatives
Fully stocked snacks, beverages, and in-office weekly catered lunch
Exceptional management training programs and internal opportunities for 1:1 coaching

BOUNCE BACK:

Company support and flexibility through all professional and personal development
Generous PTO package, National Holiday closures, Summer Fridays, Parental Leave, and more!

RESPECT PEOPLE, PRIVACY, IDEAS:

Proud to be an equal opportunity and safe workplace
Strongly committed to equal employment opportunities for all races, colors, ancestries, national origins, marital statuses, age, citizenship, disabilities, genders or gender identities, or Veteran status

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