Earnbetter

Job Search Assistant

Logo

Customer Care Rep

Lennar Homes • Columbia, MD 21046 • Posted 4 days ago

Boost your interview chances in seconds

Tailored resume, cover letter, and cheat sheet

In-person • Full-time • $19.15-$34.00/hr • Junior Level

Job Highlights

Using AI ⚡ to summarize the original job post

The Customer Care Representative at Lennar is a key link between homebuyers and trade partners, responsible for conducting final orientations, diagnosing, scheduling, and completing warranty service work. This role requires maintaining positive homeowner relations, coordinating repair work, and ensuring satisfaction with the services provided. The position offers a unique opportunity to be part of a team dedicated to making an impact and creating an extraordinary experience for homeowners and communities.

Responsibilities

  • Schedule and oversee repairs, ensuring completion within specified timeframes.
  • Maintain service request logs and documentation of all work performed.
  • Evaluate performance of trade partners and materials, reporting back to management.
  • Participate in department meetings and emergency on-call rotation schedules.

Qualifications

Required

  • High school diploma or GED
  • 1-3 years of experience in residential customer service or construction field preferred
  • Valid driver’s license with a good driving record
  • Strong communication, organizational and time-management skills

Preferred

  • Associate’s degree or equivalent

About Lennar Homes

Lennar Corporation is a leading homebuilder in the United States, specializing in single-family homes, townhomes, and condominiums. The company operates nationwide, offering residential construction services such as land acquisition, development, and design to cater to first-time and move-up buyers across various price ranges. Lennar's strong market presence, diverse product offerings, and focus on innovation, including smart home technologies, contribute to its competitive position in the homebuilding industry.

Full Job Description



Customer Care Representative

We are Lennar



Lennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service, giving back to the communities in which we work and live in, and fostering a culture of opportunity and growth for our Associates throughout their career. Lennar has been recognized as a Fortune 500® company and consistently ranked among the top homebuilders in the United States.

A Career that Empowers You to Build Your Future


The Customer Care Representative at Lennar is a critical link between homebuyers and trade partners to conduct final orientations, diagnose, schedule and complete warranty service work. The position requires maintaining positive homeowner relations, coordinating repair work, and ensuring satisfaction with the services provided.

  • A career with purpose.

  • A career built on making dreams come true.

  • A career built on building zero defect homes, cost management, and adherence to schedules.




Your Role on the Team


  • Schedule and oversee repairs, ensuring completion within specified timeframes.

  • Maintain service request logs and documentation of all work performed.

  • Evaluate performance of trade partners and materials, reporting back to management.

  • Participate in department meetings and emergency on-call rotation schedules.




Your Toolbox


  • High school diploma or GED; Associate’s degree or equivalent is preferred.

  • 1-3 years of experience in residential customer service or construction field preferred.

  • Valid driver’s license with a good driving record

  • Strong communication, organizational and time- management skills




Life at Lennar



At Lennar, Everything’s Included in our homes, and Everyone’s Included on our team. Our Everyone’s Included vision is to unleash the power of diversity within our workforce to drive innovation and sustainable growth.

Lennar Associates will be eligible for many benefits in accordance with Lennar’s policies and applicable plan terms, included:




Benefits to make your heart smile!


  • Comprehensive medical, dental, and vision benefits.

  • Flexible Spending Accounts, Health Savings Accounts, Health Reimbursement Accounts and Commuter Savings Accounts.

  • Vacation – up to 3 weeks of vacation per year upon hire

  • Holidays, sick leave, & personal days

  • Everyone’s Included Day- We offer one paid day each year to celebrate, engage, in and/or observe a cause that is meaningful to you.

  • 401(k) savings plan with immediate vesting and 100% company match up to 5% of eligible pay.

  • Paid maternity & bonding leave.

  • New hire referral bonus program.

  • Associate Assistance Plan.

  • Lennar Education Assistance Program (LEAP)- Provides Student Loan Repayment Assistance

  • Associate Discount Program through Perks at Work

  • Associate Home Purchase Program

  • If enrolled in a Lennar medical plan, you can earn additional money in well-being rewards for a variety of wellness activities.




Physical & Office/Site Presence Requirements:



Regular, in-person attendance at Company communities/job sites and offices during regular work hours is an essential function of this job. Some office work which may require the ability to occasionally bend, stoop, reach, lift, move and carry office materials and supplies weighing 50 pounds or less. Finger dexterity is required to operate a computer keyboard and calculator. Able to drive a vehicle.

  • This information is intended to be a general overview and may be modified by the company due to factors affecting the business.


General Overview of Compensation & Benefits:

We reasonably expect the base compensation offered for this position to range from an hourly rate of $19.15 - $34, subject to adjustment based on business-related factors such as employee qualifications, geographic pay differentials (e.g., cost of labor/living, etc.), and operational considerations.
  • This position may be eligible for bonuses.
  • This position may be eligible for commissions.
  • This position will be eligible for the described benefits listed in the above section in accordance with Company Policy.
  • This information is intended to be a general overview and may be modified by the Company due to factors affecting the business.

Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.