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Service Advisor - Truck Care
Loves Travel Stops & Country Store • Oglesby, IL 61348 • Posted 4 days ago
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In-person • Full-time • Entry Level
Job Highlights
Using AI ⚡ to summarize the original job post
Service Advisors at Love's Travel Stops & Country Store are key members of management, combining technical and managerial skills to lead Truck Care facilities. They are the primary contact between customers and the sales department, driving sales success through salesmanship, leadership, and customer service. The role involves maintaining a safe and clean facility, greeting customers, addressing vehicle service needs, providing repair cost estimates, and ensuring customer satisfaction.
Responsibilities
- Maintain a safe and clean facility.
- Greet customers, address vehicle service needs, and document issues.
- Provide detailed repair cost estimates, sales promotions, obtain necessary approvals and payments.
- Keep customers updated on vehicle status and provide comprehensive explanations of completed work.
- Handle customer complaints and resolve concerns.
Qualifications
Required
- 6 months experience in customer service or sales preferred.
- Valid driver's license with clean safety record.
- Pass drug screening and medical exam as per regulations.
Preferred
- Excellent communication and interpersonal skills with a customer satisfaction focus.
- Exceptional customer service, positive rapport building, expert salesmanship, and ensuring satisfaction by managing operations and employee-vehicle deployment.
- Strong organizational and multitasking abilities with attention to detail.
- Effective teamwork skills.
About Loves Travel Stops & Country Store
Love's Travel Stops & Country Stores is a leading chain of truck stops and convenience stores in the United States, offering fuel, convenience items, quick-service restaurants, and truck maintenance services. Headquartered in Oklahoma City, Oklahoma, Love's serves truck drivers and motorists with amenities like clean restrooms, showers, laundry facilities, and parking spaces. Operating in 41 states, Love's Travel Stops competes with other major brands in the industry and continues to expand its network of locations to meet market demand.
Full Job Description
Req ID: 445589
Address: 1001 W Walnut St Oglesby, IL, 61348
Benefits: * Fuel Your Growth with Love's - company funded tuition assistance program * Paid Time Off * Flexible Scheduling * 401(k) – 100% match up to 5% * Medical/Dental/Vision Insurance after 30-days * Competitive Pay * Career Development * Quarterly Bonus Program * Hiring Immediately
Welcome to Love’s!
Service Advisors drive sales success in our Truck Care facilities through salesmanship, leadership, and customer service. Service Advisors are key members of management, combining technical and managerial skills to lead service centers and progress towards becoming a Truck Care General Manager. We are seeking a customer-oriented Service Advisor to be the primary contact between customers and the sales department.
FUNCTIONS:
Maintain a safe and clean facility.
Greet customers, address vehicle service needs, and document issues.
Provide detailed repair cost estimates, sales promotions, obtain necessary approvals and payments.
Keep customers updated on vehicle status and provide comprehensive explanations of completed work. Handle customer complaints and resolve concerns.
EXPERIENCE:
Experience: 6 months in customer service or sales preferred.
Requirements: Valid driver's license with clean safety record, pass drug screening and medical exam as per regulations.
SKILLS AND DEMANDS:
Excellent communication and interpersonal skills with a customer satisfaction focus.
Exceptional customer service, positive rapport building, expert salesmanship, and ensuring satisfaction by managing operations and employee-vehicle deployment.
Strong organizational and multitasking abilities with attention to detail.
Effective teamwork skills.
Physical Demands: Regular talking and hearing. Active involvement requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing. Frequent lifting/moving of items over 75 pounds.
Our Culture
Come see why Love’s Travel Stops and Country Stores was recognized by Indeed as the winner of the Better Work Award in 2023.
Love’s Travel Stops and Country Stores is an Equal Opportunity Employer. Veterans encouraged to apply.
Love’s has been fueling customers’ journeys since 1964. Innovation and perseverance continue to lead the way for the family-owned and -operated business headquartered in Oklahoma City with more than 40,000 team members in North America and Europe. The company’s core business is travel stops and convenience stores with more than 630 locations in 42 states. Love’s continues its commitment to offer products and services that provide value for professional drivers, fleets, four-wheel customers, RVers, alternative fuel and wholesale fuel customers. Giving back to communities Love’s serves and maintaining an inclusive and diverse workplace are hallmarks of the company’s award-winning culture.
The Love’s Family of Companies includes:
- Gemini Motor Transport, one of the industry’s safest trucking fleets.
- Speedco and Love’s Truck Care, the largest oil change and preventive maintenance and total truck care network.
- Musket, a rapidly growing, Houston-based commodities supplier and trader.
- Trillium, a Houston-based alternative fuels expert.
- TVC Pro-driver, a commercial driver’s license (CDL) protection subscription service.
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