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Sales Support Representative
Ferguson Enterprises, LLC. • Kyle, TX 78640 • Posted 30+ days ago
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In-person • Full-time • $18.71-$29.92/hr • Entry Level
Job Highlights
Using AI ⚡ to summarize the original job post
Ferguson Enterprises, LLC is seeking a Sales Support Representative to work together with Sales associates to support customer needs by determining the best products and solutions. This role involves ensuring the delivery of personalized customer service through timely quotations and accurate sales orders, coordinating deliveries, and answering sales calls for general information. The position is based in Kyle, TX, and offers an opportunity to build a career in a company that values its associates and provides a comprehensive benefits package.
Responsibilities
- Work together with Sales associates to support customer needs by determining the best products and solutions.
- Ensuring the delivery of personalized customer service through timely quotations and accurate sales orders.
- Coordinate deliveries on behalf of customers.
- Answer sales calls for general information, addressing and resolving customer concerns or questions.
- Ability to effectively use customer relationship management (CRM) system and phone system.
Qualifications
Required
- 0-3 years of sales and/or customer service experience is preferred.
- Exhibit strong skills for sales, including the ability to upsell.
- Flexibility to work in different areas such as Warehouse and Counter Sales to cross train.
- Proven track record of responding quickly to customer needs and ability to make decisions in a timely manner.
- Ability to react well in a fast-paced environment & follow through on commitments.
- Highly motivated and customer service oriented mentality with ability to build relationships is a plus.
- General digital literacy including Microsoft Office.
- Ability to quickly learn product knowledge and processes.
About Ferguson Enterprises, LLC.
Ferguson is a major player in the plumbing and heating distribution industry, providing a wide range of products and services to professional contractors, commercial customers, and residential customers. With a strong commitment to customer service, the company operates over 1,400 branches and showrooms across the United States, offering plumbing supplies, hydronic heating and cooling systems, waterworks, mechanical and industrial supplies, and appliances. Ferguson has also expanded its operations globally, serving customers in Canada, the United Kingdom, and Central Europe through strategic acquisitions and joint ventures.
Full Job Description
**Job Posting:**
Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers' complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.
Ferguson is currently seeking an individual to fill an immediate need for a Sales Support Representative.
**This position is in Kyle TX.**
**Responsibilities**
+ Work together with Sales associates to support customer needs by determining the best products and solutions.
+ Ensuring the delivery of personalized customer service through timely quotations and accurate sales orders.
+ Coordinate deliveries on behalf of customers.
+ Answer sales calls for general information, addressing and resolving customer concerns or questions.
+ Ability to effectively use customer relationship management (CRM) system and phone system.
**Qualifications**
+ 0-3 years of sales and/or customer service experience is preferred.
+ Exhibit strong skills for sales, including the ability to upsell.
+ Flexibility to work in different areas such as Warehouse and Counter Sales to cross train.
+ Proven track record of responding quickly to customer needs and ability to make decisions in a timely manner.
+ Ability to react well in a fast-paced environment & follow through on commitments.
+ Highly motivated and customer service oriented mentality with ability to build relationships is a plus.
+ General digital literacy including Microsoft Office.
+ Ability to quickly learn product knowledge and processes.
At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!
-
**Pay Range:**
-
$18.71 - $29.92
-
**_Estimated Ranges displayed are Monthly for Salaried roles_** **OR** **_Hourly for all other roles._**
-
This role is Bonus or Incentive Plan eligible.
-
_The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability._
_Ferguson Enterprises, LLC. is an equal employment employer_ _F/M/Disability/Vet/Sexual_ _Orientation/Gender_ _Identity._
Equal Employment Opportunity and Reasonable Accommodation Information (https://www.ferguson.com/content/careers/reasonable-accommodation)
Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers' complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.
Ferguson is currently seeking an individual to fill an immediate need for a Sales Support Representative.
**This position is in Kyle TX.**
**Responsibilities**
+ Work together with Sales associates to support customer needs by determining the best products and solutions.
+ Ensuring the delivery of personalized customer service through timely quotations and accurate sales orders.
+ Coordinate deliveries on behalf of customers.
+ Answer sales calls for general information, addressing and resolving customer concerns or questions.
+ Ability to effectively use customer relationship management (CRM) system and phone system.
**Qualifications**
+ 0-3 years of sales and/or customer service experience is preferred.
+ Exhibit strong skills for sales, including the ability to upsell.
+ Flexibility to work in different areas such as Warehouse and Counter Sales to cross train.
+ Proven track record of responding quickly to customer needs and ability to make decisions in a timely manner.
+ Ability to react well in a fast-paced environment & follow through on commitments.
+ Highly motivated and customer service oriented mentality with ability to build relationships is a plus.
+ General digital literacy including Microsoft Office.
+ Ability to quickly learn product knowledge and processes.
At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!
-
**Pay Range:**
-
$18.71 - $29.92
-
**_Estimated Ranges displayed are Monthly for Salaried roles_** **OR** **_Hourly for all other roles._**
-
This role is Bonus or Incentive Plan eligible.
-
_The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability._
_Ferguson Enterprises, LLC. is an equal employment employer_ _F/M/Disability/Vet/Sexual_ _Orientation/Gender_ _Identity._
Equal Employment Opportunity and Reasonable Accommodation Information (https://www.ferguson.com/content/careers/reasonable-accommodation)
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