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Rep Maintenance

IHG • New Orleans, LA 70181 • Posted 30+ days ago

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In-person • Full-time • Entry Level

Job Highlights

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As a Maintenance Representative at IHG, you will play a crucial role in ensuring the hotel operates smoothly, contributing to an excellent guest experience. Responsibilities include repairing and refurbishing items, organizing supplies, maintaining high safety standards, and being proactive in identifying improvements. You will also interact with guests and maintain the cleanliness and safety of the hotel's areas.

Responsibilities

  • Repair or replace items around the hotel and refurbish items in guest rooms.
  • Organise supplies and make sure equipment is ready for the next day.
  • Live up to high safety standards - follow guidelines and tell your supervisor about any incidents, dangerous conditions or unsafe equipment.
  • Take responsibility for the safety and cleanliness of areas inside and outside the hotel, like the car park and pool.
  • Always keep an eye out for improvements - follow the preventative maintenance calendar and keep everything working and efficient at all times.
  • Be a friendly face and helping hand to our guests.
  • Keep your supervisor or duty manager in the loop and tell them about any low running supplies.
  • Look smart and approachable in your uniform.
  • Be ready to take on extra duties as and when the team needs you.

Qualifications

Required

  • At least one year of maintenance or repair work experience.
  • High school diploma or related vocational training.
  • Familiarity with Microsoft Office, a building management programme and/or any other reporting tools like HotSos, Opera, Lutron, Bartech, or Inncom.
  • Working knowledge of basic plumbing, electrics and preventative maintenance procedures.
  • CPO certification (if the hotel has a pool).
  • Ability to be on your feet most of the day and bend and kneel a lot.
  • Compliance with local laws on food handling and serving alcohol.
  • Fluency in the local language.
  • Great communication skills.

Preferred

  • Strong background in all aspects of preventive maintenance.
  • Skills in painting, drywall repair, caulking, staining, light carpentry, etc.

About IHG

IHG Hotels & Resorts is a global leading hotel company offering a diverse portfolio of hotels and services under various brands catering to different market segments, from luxury resorts to budget-friendly options. With a strong network of over 5,900 hotels in more than 100 countries, IHG provides accommodation options for diverse travelers worldwide. The company focuses on enhancing its loyalty program, sustainability efforts, and expanding its global footprint to deliver exceptional experiences to guests.

Full Job Description

**Role Purpose**

Keeping our hotel running smoothly is vital to our guest's experience - as Maintenance Representative you'll keep everything looking sharp and running like clockwork. From simple repairs to forward-thinking for the next day. With naturally high standards to support our own, you'll approach every task with devotion and pride.

**Key Accountabilities**

+ Repair or replace items around the hotel and refurbish items in guest rooms. By keeping on top of these tasks, you'll keep our hotels looking great and working well.

+ Organise supplies and make sure equipment is ready for the next day

+ Live up to high safety standards - follow guidelines and tell your supervisor about any incidents, dangerous conditions or unsafe equipment

+ Take responsibility for the safety and cleanliness of areas inside and outside the hotel, like the car park and pool

+ Always keep an eye out for improvements - follow the preventative maintenance calendar and keep everything working and efficient at all times

+ Be a friendly face and helping hand to our guests

+ Keep your supervisor or duty manager in the loop and tell them about any low running supplies

+ Look smart and approachable in your uniform

+ Be ready to take on extra duties as and when the team needs you

**Key Skills & Experiences**

+ Experience - you'll have at least one year of maintenance or repair work under your belt.

+ A high school diploma or related vocational training.

+ You'll be familiar with Microsoft Office, a building management programme and/or any other reporting tools like HotSos, Opera, Lutron, Bartech, or Inncom.

+ On top of building equipment and hand tools, you'll have a working knowledge of basic plumbing, electrics and preventative maintenance procedures.

+ CPO certification - if the hotel has a pool, a Certified Pool Operator license would be ideal.

+ Fitness - you'll be on your feet most of the day and will need to bend and kneel a lot.

+ Compliance - as well as meeting local laws on food handling and serving alcohol, you'll be above the minimum age required and fluent in the local language.

+ Great communication skills, you'll be warm, welcoming and easy to talk to.

+ Looking for a detail-oriented person to perform preventive maintenance on all areas of the hotel. Requirements will include logging all completed PM's into Quore (the hotel maintenance program), keeping inventory of supplies used, as well any other duties necessary to stay on track. Candidates that apply should already possess a strong background in all aspects of preventive maintenance. Some but not all notable skills should include painting, drywall repair, caulking, staining, light carpentry, etc.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.