IT Travel Field Techician

TCI has an immediate need for multiple Travel IT Field Technician in Louisville, KY. This is not a Corp2Corp opportunity. This is a long-term contract opportunity.

SEEKING LOCAL CANDIDATES FOR LOCAL REMOTE WORK

SUMMARY

The Travel IT Field Technician will provide IT support to multiple offices/facilities throughout the Western KY and Louisville area.

RESPONSIBILITIES

• Troubleshoots and resolves simple Desktop/Laptop problems.
• Installs, maintenance and acquisition of Desktops, Laptops, Software, and Peripherals located throughout the organization.
• Performs Client LAN/hard disk cleanups; assists with end user questions and problems.
• Participates in performance monitoring and tuning of PC Systems.
• Maintains an adequate spare parts inventory of systems, subsystems, and component parts used in repair work.
• Effectively communicates with clients, peers and supervision by blending appropriate levels of technical and business detail to ensure issues are thoroughly understood by his/her audience. Develop and maintain relationships with clients, peers, and management.
• Performs other duties as assigned.

REQUIREMENTS

• 4+ years of practical experience in an Information Technology deskside support position.
• 4+ years of experience with user accounts in Active Directory including Outlook e-mail, network resources, Active Directory Groups and access to network shared folders.
• Solid working knowledge and troubleshooting experience with printers, PC proficiency, Microsoft 365, Azure, iOS, mobile devices (phones, tablets, etc.), and wireless access.
• Basic understanding on how to troubleshoot Androids, iOS, tablets, laptops, thin clients, and Chromebooks.
• Experience using incident tracking tools (like ServiceNow or Cherwell).
• Reliable transportation is required for daily travel to various locations/facilities. Mileage reimbursement will be made at normal federal rate.