Supervisor, Customer Experience

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

**Supervisor, Contact Center Operations**

**Are you a dynamic leader ready to shape the customer service experience in a fast-paced support environment?**

**About the Role:**

Conduent is expanding its Support Team, and we're looking for a Contact Center Supervisor to lead and inspire a team of customer service professionals. If you have a passion for driving operational excellence and want to be part of a dynamic work environment, we want to hear from you!

**Responsibilities:**

+ Lead and motivate a team of customer service representatives to achieve performance targets and deliver outstanding service.

+ Drive efficiency in call center operations, implement process improvements, and ensure adherence to service level agreements.

+ Implement and oversee quality assurance programs to maintain service standards and ensure customer satisfaction.

+ Provide ongoing coaching and training to team members, identifying areas for improvement and supporting professional development.

+ Utilize call center metrics to monitor individual and team performance, providing feedback and implementing corrective actions as needed.

+ Handle escalated customer issues, ensuring timely and effective resolution while maintaining a positive customer experience.

+ Foster open communication within the team, promoting a collaborative and positive work environment.

**Requirements:**

+ Minimum of 3 years in a supervisory role within a call center environment.

+ Demonstrated commitment to delivering exceptional customer service.

+ Proven ability to lead and motivate a team, with strong coaching, decision-making, and problem-solving skills.

+ Comfortable working in a fast-paced environment, with the ability to adapt to changes and implement innovative solutions.

+ Excellent communication and interpersonal skills.

+ Basic understanding of telecommunications products and services is a plus.

**Flexible Working:**

At Conduent, we value individuality and flexibility in how our associates work and deliver their best. In this role, you can expect the following working conditions:

+ **Remote work:** Enjoy the flexibility of working from home, optimizing your work-life balance.

**Working For You:**

**Perks and rewards designed for you:**

+ **Health and Welfare Benefits:** Tailored to fit your and your family's needs, effective from day one.

+ **Retirement Savings:** Supportive plans to help you secure your financial future.

+ **Employee Discounts:** Access a broad array of discounts on merchandise, services, travel, and more.

+ **Career Growth Opportunities:** A variety of opportunities to advance your career within a global company.

+ **Paid Training:** Earn while you learn with access to award-winning learning platforms.

+ **Paid Time Off:** Attractive packages designed to help you enjoy your life outside of work.

+ **Great Work Environment:** Join an award-winning culture recognized for diversity and inclusion efforts.

**Join Us:**

At Conduent, we are united by a single mission. We know that our success is tied to the success of our associates. We strive to create an environment where you can:

+ Bring your authentic self to work every day.

+ Grow and thrive both personally and professionally.

+ Make a meaningful impact with our clients, in our communities, and for the millions of people we serve.

When you join Conduent, you are part of a future-oriented team - shaping both the company's and your own future. With more than 60,000 associates in 24 countries, you'll have opportunities to grow with people who inspire you to be your best.

**Pay Transparency:** Certain jurisdictions require the disclosure of compensation and benefits-related information. For this position, actual salaries will vary and may be above or below the range based on factors including but not limited to location, experience, and performance. In addition to base pay, this position may be eligible for bonuses or incentives. Conduent offers a variety of benefits including health insurance, dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and sick time. The estimated salary range for this role is $43,888-$46,000

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form (https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf) . You may also click here to access Conduent's ADAAA Accommodation Policy (http://downloads.conduent.com/content/usa/en/document/cdt\_adaaa\_accommodation\_pol.pdf) .

_At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent._