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Assistant Front Office Manager
Hyatt • NASHVILLE, TN 37230 • Posted 30+ days ago
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In-person • Full-time • Junior Manager
Job Highlights
Using AI ⚡ to summarize the original job post
The Assistant Front Office Manager at Hyatt is responsible for overseeing the entire Front Office, Reservations, Bell Services, Concierge, and Guest Services departments to ensure compliance with quality standards and consistent application of policies and procedures. This role involves managing the day-to-day operations of the Front Office, including running full shifts, managing room inventory, and handling arrivals and departures. The Assistant Front Office Manager also responds to guest requests and complaints, ensuring satisfaction and problem resolution.
Responsibilities
- Supervises Front Office Team Members, ensuring adherence to hotel's policies and standards.
- Manages and develops Front Desk Agents and Supervisors.
- Assists Front Office Team with their job functions to ensure optimum service to guests.
- Welcomes and registers all arriving guests, ensuring all pertinent information is obtained.
- Conducts check-in and checkout procedures efficiently.
- Maintains healthy communication with Housekeeping and Engineering departments to ensure guest expectations are met.
- Responds to all guests' requests in a proper manner and ensures appropriate action is taken.
- Meets requests regarding guest billing.
- Handles cash transactions in accordance with the property's cash handling policy.
- Maintains current knowledge of hotel culture, amenities, and services, events in the area, points of interest, and services in the area.
- Answers the telephone in a professional manner and assists guests with any questions, directions, etc.
- Manages and resolves all guest complaints and compliments in a professional and courteous manner.
- Communicates with all departments regarding in-house VIPs and any special requests/needs.
- Serves as a leader in displaying outstanding hospitality skills.
Qualifications
Required
- At least one year experience in a role as supervisor
- Hotel experience required
About Hyatt
Hyatt Hotels Corporation is an American multinational hospitality company operating luxury hotels and resorts worldwide. It offers various products and services under brands like Park Hyatt, Grand Hyatt, and Andaz, catering to different market segments. With a strong global presence and a focus on expansion and customer well-being, Hyatt remains a prominent player in the hospitality industry.
Full Job Description
The Assistant Front Office Manager is responsible for giving direction to the entire Front Office, Reservations, BellServices,Concierge,andGuestServicesdepartmentsensuringallqualitystandardsare incompliance andthatpoliciesandproceduresareconsistently applied.Thispositionmanagesthedayto dayoperationofthe Front Office, including, but not limited to running full shifts, managing the room inventory and the flow of arrivals and departures. This role is responsible for responding to guest requests and complaints and ensuring problem resolution that satisfies the guest.
· SupervisesFrontOfficeTeamMembers,ensuringadherence tohotel'spoliciesandstandards.
· ManagesanddevelopsFrontDeskAgentsandSupervisors
· AssistFrontOfficeTeamwiththeirjobfunctionstoensureoptimumservicetoguest
· Towelcome andregisterallarrivingguests,makingsurethatallpertinentinformationisobtained
· Efficientlyconduct check inandcheckoutprocedures
· Healthy communication with Housekeeping and Engineering departments and ensure that guest's expectationsaremet.Allmaintenanceissues properlylogged andfollowedupon
· Respondtoallguests'requestsorinapropermannerandensureappropriateactionis taken
· Meetrequestsregardingguestbilling
· Handlecashtransactionsinaccordancewiththeproperty'scashhandlingpolicy
· Maintainscurrentknowledge ofhotelculture,amenities, andservices,eventsinthe area,pointsofinterest,andservices inthearea
· Answerthetelephoneinaprofessionalmannerandassistguestswithanyquestions,directions,etc.
· Manageandresolveallguest complaintsandcomplimentsinaprofessionalandcourteousmanner
· Communicatewithalldepartments regardinginhouseVIPsandanyspecialrequests/needs
· Serveasaleaderindisplayingoutstandinghospitalityskills
· All othertasks anddutiesas assigned
**Qualifications:**
· Atleastone yearexperienceina roleas supervisor
· Hotel experience required
**Primary Location:** US-TN-Nashville
**Organization:** Dream Nashville
**Pay Basis:** Yearly
**Job Level:** Full-time
**Job:** Front Office
**Req ID:** NAS002194
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.
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