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Service Manager
Buffalo Wild Wings • Mechanicsburg, PA 17055 • Posted 30+ days ago
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In-person • Full-time • Junior Manager
Job Highlights
Using AI ⚡ to summarize the original job post
The Service Manager at Buffalo Wild Wings is responsible for overseeing Front of House (FOH) operations, directly overseeing all Servers, and ensuring smooth running of FOH operations while providing an ultimate experience for sports fans. This role focuses on Guest Engagement and satisfaction, as well as ensuring the execution of overall day-part sales building initiatives.
Responsibilities
- Overseeing Front of House (FOH) operations
- Directly overseeing all Servers
- Ensuring smooth running of FOH operations
- Providing the ultimate experience for sports fans
- Focusing on Guest Engagement and satisfaction
- Ensuring overall day-part sales building initiatives are properly executed
Qualifications
Required
- General knowledge of labor laws, health codes, safe food handling and sanitation, responsible alcohol service, safety and security systems and procedures, computer operations
- High school graduate or similar
- Possess proper food handlers and alcohol dispensing certifications (if required by law)
- 2 years of previous management experience
Preferred
- Bachelor's degree
About Buffalo Wild Wings
Buffalo Wild Wings is a popular American restaurant and sports bar chain that specializes in chicken wings and a casual dining experience. Founded in 1982, it offers a variety of menu options including wings, burgers, sandwiches, salads, and an extensive selection of beverages. With over 1,200 locations in the United States and international presence in countries like Canada, Mexico, and India, Buffalo Wild Wings is known for its sports-themed dining environment and global expansion.
Full Job Description
Know what it's like to be in the stadium on game day? Then you know what it's like to work at Buffalo Wild Wings. It's fun. It's fast-paced. We're at the top of our game - and we want to keep it that way. So, we're constantly upping the ante, providing the ultimate experience for our fans. And, of course, it's our people that bring that experience to life.
**GAME DAY**
Our Sports Bar Service Manager is on the front line, operating our sports bars on a day to day basis. As a Service Manager, you'll be responsible for overseeing Front of House (FOH) operations and will directly oversee all Servers. It will be up to you to make sure that FOH operations are running smoothly while providing the ultimate experience for our sports fans, focusing on Guest Engagement and satisfaction. If that weren't cool enough, you'll also ensure that overall day-part sales building initiatives are properly executed.
**WE'LL PROVIDE THE PLAYBOOK, HERE'S WHAT YOU BRING TO THE TABLE**
+ You know the business. You have a general knowledge of labor laws, health codes, safe food handling and sanitation, responsible alcohol service, safety and security systems and procedures, computer operations.
+ You have the education and experience. You're a high school graduate or similar and possess proper food handlers and alcohol dispensing certifications (if required by law). Extra points if you bring a bachelor's degree, and/or 2 years of previous management experience.
+ You're Team focused. You have a passion for training and developing your Team.
**BRAG FACTOR**
You'll be working for the hottest brand around and have tons of fun doing it. As a Sports Bar Service Manager, you'll be eligible for monthly and quarterly bonuses and a comprehensive benefits program. You will have the resources to be at the top of your game. Everything that we put into developing sauces for our famous wings, we put the same vigor into developing and growing our managers. From learning and development to career progression - we've got it covered. Did we mention that you'll never miss a sporting event ever again?
A complete job description can be requested from your Talent Advisor. Buffalo Wild Wings, Inc. is an equal opportunity employer.
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