Information Technology Project Manager

Company Description:

CIE Tours is a premier tour operator for vacations to Ireland & Britain, with additional destinations including Italy, Iceland, and Spain. With over 90 years of experience, we offer expertly crafted vacations suited to every travel style and taste. Our signature Irish hospitality and attention to detail ensure exclusive access, authentic experiences, and in-depth knowledge of each destination. Our commitment to excellence is reflected in our 95% guest satisfaction rating and recognition as one of New Jersey’s Best Places to Work for 2023.

Position Summary:

We are currently seeking a highly skilled IT Project Manager to oversee and drive the successful delivery of various technical projects. The ideal candidate will have hands-on experience with Microsoft Office 365, Microsoft BI, Salesforce, Zendesk and Drupal CMS, along with a robust background in managing diverse technical projects. This role encompasses project support for system implementations, integrations, major upgrades, and infrastructure improvements.

Essential Duties and Responsibilities:

Project Management & Methodology Implementation:

• Provide project support for technical projects from initiation through to completion, ensuring they are delivered on time, within scope, and within budget.
• Develop and enforce detailed project plans, including scope, schedule, resources, and deliverables.
• Implement and sustain a standardized project management methodology across CIE Tours to enhance consistency, efficiency, and best practices.
• Coordinate cross-functional teams and stakeholders to achieve project milestones and objectives.
• Prepare and deliver regular updates, status reports, and presentations to stakeholders.

System Implementations, Major System Changes & Security:

• Oversee projects related to technology systems ensuring alignment with business requirements and technical specifications.
• Manage desktop, server, and network upgrades and changes, minimizing disruption to business operations and evaluating risks to provide effective solutions.
• Ensure all technical projects comply with security standards and industry regulations, collaborating with IT security teams to address and resolve security concerns.

Process Improvement:

• Identify opportunities for process improvements and implement best practices to enhance project efficiency and effectiveness.
• Monitor and report on project performance metrics, taking corrective actions as needed to address any issues.

Required Skills and Experience:

• Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field.
• Proven experience (3+ years) as a Technical Project Manager, with a successful track record of managing and delivering complex technical projects.
• Strong understanding of system integrations, ERP platforms, and managing major system changes.
• Excellent project management skills, including proficiency with project management tools such as ServiceNow, JIRA, Microsoft Teams, OneNote, Smartsheet and Microsoft Project.
• Knowledge of security standards and compliance requirements relevant to IT projects.
• Experience in implementing and maintaining project management methodologies.
• Exceptional communication and interpersonal skills, with the ability to manage stakeholders at all levels effectively.
• PMP, PRINCE2, or similar project management certification is preferred.
• Hands-on experience with Salesforce, Zendesk, Drupal CMS, and Softrip a plus.