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HDDC Appliance Installer
Home Depot • Gaithersburg, MD 20898 • Posted 30+ days ago
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In-person • Full-time • Entry Level
Job Highlights
Using AI ⚡ to summarize the original job post
The Appliance Installer I at Home Depot is responsible for installing appliances for HDDC customers, ensuring timely completion of all jobs and installations, and ensuring customer satisfaction through quality installation. This role involves delivering and installing products, resolving installation complaints, and adhering to job process and installation standards.
Responsibilities
- Ensures timely completion of all jobs and installations
- Listens to and resolves install complaints in the field and escalates issues if beyond their skill set
- Delivers appliances and plumbing products to customer's home or other specified location
- Document all pertinent information with regard to daily delivery and installation paperwork for accurate record keeping
- Obtain customer signature on packing slip for the receipt of goods with regard to pick-up, delivery or Installs
- Follows-up on customer concerns
- Ensures customer needs are met
- Works with team members to install appliances
- Ensures compliance and proper adherence to job process and installation standards
- Diagnoses installation issues, seeking additional support as needed
- Cleans and maintains the interior of vehicle
- Communicate status of each stop to scheduling and routing dept. along with accounting for accurate billing process
- Perform routine inspections on vehicle using vehicle inspection form and report any immediate safety concern to management
Qualifications
Required
- Must be eighteen years of age or older
- Must be legally permitted to work in the United States
- Must be able to pass Level I Installer testing certification (including: delivering and setting in place freestanding ranges, washers, dryers, freestanding refrigerators and non-European built-in dishwashers and microwaves)
- Must have a valid state drivers license and proof of insurance
Preferred
- Ability to inspect gas, water, and electricity to properly make connections and ensure safety for the consumer
- Ability to work in a fast paced environment
- Ability to work independently
- Strong verbal and written communication skills
About Home Depot
The Home Depot, Inc., often simply referred to as Home Depot, is an American multinational home improvement retail corporation that sells tools, construction products, appliances, and services, including fuel and transportation rentals. Home Depot is the largest home improvement retailer in the United States. In 2021, the company had 490,600 employees and more than $151 billion in revenue. The company is headquartered in unincorporated Cobb County, Georgia, with an Atlanta mailing address. It operates many big-box format stores across the United States (including the District of Columbia, Guam, Puerto Rico and the U.S. Virgin Islands); all 10 provinces of Canada; and all 32 Mexican states and Mexico City. MRO company Interline Brands (now The Home Depot Pro) is also owned by The Home Depot, with 70 distribution centers across the United States. It is the sixth largest United States–based employer globally.
Full Job Description
The Design Center is a spectacular new interactive showroom experience. Our showroom, unlike any other with endless inspiration everywhere you look, thanks to our 30+ interactive kitchen, bath, and laundry rooms. Customers will explore hundreds of products from the most innovative brands in appliances, cabinetry, fixtures and more!
**Position Purpose:**
The Appliance Installer I is responsible for installing appliances for HDDC customers. They are responsible for the delivery and installation of products. The Appliance Installer I must ensure timely completion of all jobs and installations. The Appliance Installer I is responsible for ensuring customer satisfaction through timely, quality installation of products and services offered. The Appliance Installer I is responsible to ensure compliance and proper adherence to job process and installation standards.
**Key Responsibilities:**
70% Customer Service
+ Ensures timely completion of all jobs and installations
+ Listens to and resolves install complaints in the field and escalates issues if beyond their skill set
+ Delivers appliances and plumbing products to customer's home or other specified location
+ Document all pertinent information with regard to daily delivery and installation paperwork for accurate record keeping
+ Obtain customer signature on packing slip for the receipt of goods with regard to pick-up, delivery or Installs
+ Follows-up on customer concerns
+ Ensures customer needs are met
30% Appliance Installation
+ Works with team members to install appliances
+ Ensures compliance and proper adherence to job process and installation standards
+ Diagnoses installation issues, seeking additional support as needed
+ Cleans and maintains the interior of vehicle
+ Communicate status of each stop to scheduling and routing dept. along with accounting for accurate billing process
+ Perform routine inspections on vehicle using vehicle inspection form and report any immediate safety concern to management
**Direct Manager/Direct Reports:**
+ Reports to the Appliance Installation Manager
+ This position has no direct reports
**Travel Requirements:**
+ Typically requires overnight travel more than 50% of the time.
**Physical Requirements:**
+ Must continuously stand or walk or regularly requires lifting/handling/carrying material or equipment of moderate weight (8-20 pounds).
**Working Conditions:**
+ Typically in a comfortable environment but with regular exposure to factors such as temperature extremes, moving machinery, loud noise, and fumes which cause noticeable discomfort or a moderate risk of accident or illness.
+ Bending, stooping, reaching, twisting, lifting, pushing, pulling and moving merchandise
+ Moving around the facilities
**Minimum Qualifications:**
+ Must be eighteen years of age or older.
+ Must be legally permitted to work in the United States.
+ Must be legally permitted to work in the United States
**Preferred Qualifications:**
+ Ability to inspect gas, water, and electricity to properly make connections and ensure safety for the consumer
+ Ability to work in a fast paced environment
+ Ability to work independently
+ Strong verbal and written communication skills
**Minimum Education:**
+ The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.
**Preferred Education:**
+ No additional education
**Minimum Years of Work Experience:**
+ 2
**Preferred Years of Work Experience:**
+ No additional years of experience
**Minimum Leadership Experience:**
+ None
**Preferred Leadership Experience:**
+ None
**Certifications:**
+ Must be able to pass Level I Installer testing certification (including: delivering and setting in place freestanding ranges, washers, dryers, freestanding refrigerators and non-European built-in dishwashers and microwaves)
+ Must have a valid state drivers license and proof of insurance
**Competencies:**
+ Action Oriented
+ Drives Results
+ Communicates Effectively
+ Collaborates
+ Customer Focus
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. - $0.00 - $0.00
**Position Purpose:**
The Appliance Installer I is responsible for installing appliances for HDDC customers. They are responsible for the delivery and installation of products. The Appliance Installer I must ensure timely completion of all jobs and installations. The Appliance Installer I is responsible for ensuring customer satisfaction through timely, quality installation of products and services offered. The Appliance Installer I is responsible to ensure compliance and proper adherence to job process and installation standards.
**Key Responsibilities:**
70% Customer Service
+ Ensures timely completion of all jobs and installations
+ Listens to and resolves install complaints in the field and escalates issues if beyond their skill set
+ Delivers appliances and plumbing products to customer's home or other specified location
+ Document all pertinent information with regard to daily delivery and installation paperwork for accurate record keeping
+ Obtain customer signature on packing slip for the receipt of goods with regard to pick-up, delivery or Installs
+ Follows-up on customer concerns
+ Ensures customer needs are met
30% Appliance Installation
+ Works with team members to install appliances
+ Ensures compliance and proper adherence to job process and installation standards
+ Diagnoses installation issues, seeking additional support as needed
+ Cleans and maintains the interior of vehicle
+ Communicate status of each stop to scheduling and routing dept. along with accounting for accurate billing process
+ Perform routine inspections on vehicle using vehicle inspection form and report any immediate safety concern to management
**Direct Manager/Direct Reports:**
+ Reports to the Appliance Installation Manager
+ This position has no direct reports
**Travel Requirements:**
+ Typically requires overnight travel more than 50% of the time.
**Physical Requirements:**
+ Must continuously stand or walk or regularly requires lifting/handling/carrying material or equipment of moderate weight (8-20 pounds).
**Working Conditions:**
+ Typically in a comfortable environment but with regular exposure to factors such as temperature extremes, moving machinery, loud noise, and fumes which cause noticeable discomfort or a moderate risk of accident or illness.
+ Bending, stooping, reaching, twisting, lifting, pushing, pulling and moving merchandise
+ Moving around the facilities
**Minimum Qualifications:**
+ Must be eighteen years of age or older.
+ Must be legally permitted to work in the United States.
+ Must be legally permitted to work in the United States
**Preferred Qualifications:**
+ Ability to inspect gas, water, and electricity to properly make connections and ensure safety for the consumer
+ Ability to work in a fast paced environment
+ Ability to work independently
+ Strong verbal and written communication skills
**Minimum Education:**
+ The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.
**Preferred Education:**
+ No additional education
**Minimum Years of Work Experience:**
+ 2
**Preferred Years of Work Experience:**
+ No additional years of experience
**Minimum Leadership Experience:**
+ None
**Preferred Leadership Experience:**
+ None
**Certifications:**
+ Must be able to pass Level I Installer testing certification (including: delivering and setting in place freestanding ranges, washers, dryers, freestanding refrigerators and non-European built-in dishwashers and microwaves)
+ Must have a valid state drivers license and proof of insurance
**Competencies:**
+ Action Oriented
+ Drives Results
+ Communicates Effectively
+ Collaborates
+ Customer Focus
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. - $0.00 - $0.00
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