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Patient Services Representative - CCP Norwin
UPMC • North Huntingdon, PA 15642 • Posted 30+ days ago
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In-person • Full-time • Entry Level
Job Highlights
Using AI ⚡ to summarize the original job post
A Patient Services Representative at UPMC Children's Community Pediatrics is responsible for welcoming patients, promoting the usage of new technologies, educating patients on financial obligations, scheduling subsequent appointments, connecting patients to financial advocacy resources, and ensuring a culture of service excellence. This role requires strong customer service skills and the ability to navigate patients through the healthcare system.
Responsibilities
- Help patients navigate the healthcare system by providing clear and understandable instructions and providing follow-up to unresolved patient questions or needs.
- Assist with administrative duties in the office including scanning of medical records and faxing.
- Guide patient through use of self-arrival technology or check-in patient at desk depending on patient preference.
- Schedule or connect patient to resources to schedule for ancillary services at checkout.
- Understand the principles of service recovery and take appropriate action to recover from service that does not meet the expectation of the UPMC Experience.
- Assist patients in education of financial responsibility and connect them to advocacy resources as needed.
- Obtain signature of patient or family member for consent to treatment and financial responsibility following HIPAA rules and regulations.
- Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries.
- Promote MyUPMC patient portal and assist patients in registration when applicable.
- Collect copayments and any other applicable patient payments at the point of service.
- Provide a warm greeting for all patients.
- Register patients in Biometrics (fingerprint recognition) program and explain benefits.
- Confirm and/or update patient registration information at checkout.
- Appropriately distribute / triage phone calls to other areas and / or clinical providers.
- Schedule follow-up appointments within the practice at checkout.
Qualifications
Required
- Completion of high school graduate or equivalent.
- Experience with personal computer based applications, other various office equipment and proficient typing skills.
- Two years of experience in a medical / billing / fiscal or customer service function.
- Knowledge of medical terminology.
- Prior experience with Medipac, Epic, or other health records systems.
About UPMC
UPMC, or the University of Pittsburgh Medical Center, is a leading integrated healthcare provider in the United States. It offers a wide range of medical services, including primary and specialty care, surgical procedures, and rehabilitation services. UPMC operates numerous hospitals, outpatient facilities, specialized care centers, and physician practices both domestically and internationally.
Full Job Description
Are you passionate about helping kids be their best selves?
Join our team of Life Changers!
UPMC Children's Community Pediatrics is hiring a Full-Time Patient Services Representative to support the office in Norwin.
Prior pediatric office experience strongly preferred.
Excellent benefits, a pleasant work environment, and friendly team are just a few of our perks. Apply today!
**Purpose:**
A Patient Services Representative is responsible for welcoming patients upon arrival, promoting the usage of new and emerging consumer-friendly technologies, educating patients on their copayments and financial obligations and collecting payments when applicable, scheduling subsequent appointments within the continuum of care, connecting patients to financial advocacy resources when appropriate, updating patient's demographics and insurance coverage information, and promoting an overall culture of service excellence. Patient Services Representative display strong customer service skills that ensure that patients and family members have the desired UPMC Experience at UPMC physician practices, hospitals, and outpatient surgery departments.
**Responsibilities:**
+ Help patients navigate the healthcare system by providing clear and understandable instructions. Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care.
+ Assist with administrative duties in the office including but not limited to scanning of medical records and faxing
+ Guide patient through use of self-arrival technology or check-in patient at desk depending on patient preference
+ Schedule or connect patient to resources to schedule for ancillary services at checkout
+ Understands the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience.
+ Assist patients in education of financial responsibility and connect them to advocacy resources as needed
+ Obtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations
+ Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries
+ Promote MyUPMC patient portal and assist patients in registration when applicable
+ Collect copayments and any other applicable patient payments at the point of service
+ Provide a warm greeting for all patients
+ Register patients in Biometrics (fingerprint recognition) program and explain benefits
+ Confirm and/or update patient registration information at checkout
+ Appropriately distribute / triage phone calls to other areas and / or clinical providers
+ Schedule follow-up appointments within the practice at checkout
+ Completion of high school graduate or equivalent is required.
+ Experience with personal computer based applications, other various office equipment and proficient typing skills are preferred.
+ Two years of experience in a medical / billing / fiscal or customer service function is preferred.
+ Knowledge of medical terminology is preferred.
+ Prior experience with Medipac, Epic, or other health records systems is preferred. **Licensure, Certifications, and Clearances:**
+ Act 31 Child Abuse Reporting with renewal
+ Act 33 with renewal
+ Act 34 with renewal
+ Act 73 FBI Clearance with renewal
**UPMC is an Equal Opportunity Employer/Disability/Veteran**
Join our team of Life Changers!
UPMC Children's Community Pediatrics is hiring a Full-Time Patient Services Representative to support the office in Norwin.
Prior pediatric office experience strongly preferred.
Excellent benefits, a pleasant work environment, and friendly team are just a few of our perks. Apply today!
**Purpose:**
A Patient Services Representative is responsible for welcoming patients upon arrival, promoting the usage of new and emerging consumer-friendly technologies, educating patients on their copayments and financial obligations and collecting payments when applicable, scheduling subsequent appointments within the continuum of care, connecting patients to financial advocacy resources when appropriate, updating patient's demographics and insurance coverage information, and promoting an overall culture of service excellence. Patient Services Representative display strong customer service skills that ensure that patients and family members have the desired UPMC Experience at UPMC physician practices, hospitals, and outpatient surgery departments.
**Responsibilities:**
+ Help patients navigate the healthcare system by providing clear and understandable instructions. Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care.
+ Assist with administrative duties in the office including but not limited to scanning of medical records and faxing
+ Guide patient through use of self-arrival technology or check-in patient at desk depending on patient preference
+ Schedule or connect patient to resources to schedule for ancillary services at checkout
+ Understands the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience.
+ Assist patients in education of financial responsibility and connect them to advocacy resources as needed
+ Obtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations
+ Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries
+ Promote MyUPMC patient portal and assist patients in registration when applicable
+ Collect copayments and any other applicable patient payments at the point of service
+ Provide a warm greeting for all patients
+ Register patients in Biometrics (fingerprint recognition) program and explain benefits
+ Confirm and/or update patient registration information at checkout
+ Appropriately distribute / triage phone calls to other areas and / or clinical providers
+ Schedule follow-up appointments within the practice at checkout
+ Completion of high school graduate or equivalent is required.
+ Experience with personal computer based applications, other various office equipment and proficient typing skills are preferred.
+ Two years of experience in a medical / billing / fiscal or customer service function is preferred.
+ Knowledge of medical terminology is preferred.
+ Prior experience with Medipac, Epic, or other health records systems is preferred. **Licensure, Certifications, and Clearances:**
+ Act 31 Child Abuse Reporting with renewal
+ Act 33 with renewal
+ Act 34 with renewal
+ Act 73 FBI Clearance with renewal
**UPMC is an Equal Opportunity Employer/Disability/Veteran**
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