Mandarin Bilingual Customer Service Representative

Bilingual Customer Service Representative Job Description

Must be fluent in Mandarin (verbal) & must be located within the intercontinental United States.

Job Description

We are looking for passionate and caring professionals to join SafeRide Health as a Customer Service Representative. This role consists of taking inbound calls with some outbound calls. The primary function is gathering and entering detailed trip information for scheduling non-emergency medical transports for urgent and non-urgent medical appointments, handling member inquiries and complaint intake. To do well in this role you must have a calm, kind demeanor, enjoy working with a diverse population, and possess exceptional active listening and communication skills.

Primary Responsibilities
• Taking inbound calls from Members, Medical Facilities, Transportation Providers and Health Plans
• Accurately enter ride details to ensure successful ride completion
• Confirming member eligibility
• Answering Member inquiries regarding transportation services
• Identifying and assessing Member's additional needs
• Intaking of Member concerns
• Actively working with other internal departments to quickly address real-time issues
• Other duties as assigned

Required Education and Experience
• Must be fluent in Mandarin (verbal)
• High school diploma or equivalent
• One (1) year of inbound call center experience in high call volume atmosphere

Skills
• Outstanding problem-solving skills and ability to maintain professionalism in a high-stress environment
• Strong communication skills (both verbal and written) and demonstrated ability to communicate, present, and influence effectively in person, via email, and over the phone
• Positive and helpful attitude
• Exceptional interpersonal skills and conflict resolution ability
• Ability to work independently and/or with a Team
• Accurately type 35 wpm or more
• Flexible with the ability to adapt to changes in business, strategy, and technology
• Ability to empathize with the Member and/or Member's guardian
• Must be able to work with geographically and culturally diverse populations and personalities

Job Requirements
• Must be able to pass a criminal background record check and sanctions check
• Must be legally authorized to work in the U.S.
• Must have the ability to work flexible shifts to include overnights and weekends

What You'll Need if working remotely
• Well-lit, dedicated and quiet area from where to work remotely without interruption or distraction.
• Notebook or Desktop computer, with minimum processing speed of 1.6 GHz and 16 GB usable RAM available.
• High-Speed Broadband service (wired only) with a minimum of 150 Mbps in a dedicated (single person use) environment or 300 Mbps if in a shared environment (having a backup internet provider is a plus!)

About Us:

SafeRide Health is a technology and services company dedicated to reducing barriers to care by improving the delivery of non-emergency medical transportation to people across America. SafeRide Health leverages proprietary technology and a nationwide network of vetted transportation providers to give payers and health systems a more intelligent way to deliver cost-effective, on-demand transportation while improving the patient experience. SafeRide serves the largest Medicare Advantage, Medicaid, and provider programs in the country. Learn more at www.saferidehealth.com.