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IT Support Technician
Macphail Center for Music • Minneapolis, MN 55405 • Posted 30+ days ago
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In-person • Part-time • Mid Level
Job Highlights
Using AI ⚡ to summarize the original job post
The IT Support Technician at Macphail Center for Music assists users in resolving problems through discussion and diagnosis, takes necessary steps to remedy the problem, and refers more complex problems to a higher level. This role supports the general work, projects, and ongoing tasks of the IT department, including responding to Help Desk requests, organizing and improving IT systems, maintaining toner for organization printers, setting up technology for meetings and conferences, providing A/V support at MacPhail events, and providing one-to-one employee training on phones and software.
Responsibilities
- Respond to Help Desk requests including software and hardware failures, user problems, installing software and hardware, equipment loans and loan prep.
- Organize and improve IT systems and resources.
- Maintain toner for organization printers and copiers.
- Set-up technology for meetings and conferences.
- Provide A/V support at MacPhail events.
- Provide one-to-one employee training on phones and software.
- Other duties as assigned.
Qualifications
Required
- Associate degree, post-high school certification, or equivalent experience.
- 3-5 years computer support experience.
- 1-3 years customer support experience.
- Demonstrated troubleshooting experience.
- Proficient with Microsoft operating systems and PC hardware.
- Excellent oral and interpersonal communication skills.
- Strong initiative, organizational and time-management skills.
- Ability to multi-task.
Preferred
- A+ certification.
- Previous customer service experience.
- Audio/video operations experience.
Full Job Description
TITLE : IT Support Technician
REPORTS TO: Director of IT
STATUS: Non-Exempt; part time, 24 hours per week
LOCATION: Minneapolis, onsite
SCHEDULE: Tuesday - Friday, 4 PM - 8 PM
Saturday, 9 AM - 5 PM
Schedule subject to change due to department needs.
SUMMARY
The IT Support Technician assists users in resolving problems through discussion and diagnosis, takes the necessary steps to remedy the problem, and refers more complex problems to a higher level. This position also supports the general work, projects, and ongoing tasks of the IT department.
RESPONSIBILITIES AND ESSENTIAL FUNCTIONS
+ Respond to Help Desk requests including software and hardware failures, user problems, installing software and hardware, equipment loans and loan prep.
+ Organize and improve IT systems and resources.
+ Maintain toner for organization printers and copiers.
+ Set-up technology for meetings and conferences.
+ Provide A/V support at MacPhail events.
+ Provide one-to-one employee training on phones and software.
+ Other duties as assigned.
QUALIFICATIONS Education Associate degree, post-high school certification, or equivalent experience. A+ certification preferred.
Experience 3-5 years computer support, 1-3 years customer support. Demonstrated troubleshooting experience required. Previous customer service experience and audio/video operations preferred.
Skills and Abilities Proficient with Microsoft operating systems and PC hardware. Must have excellent oral and interpersonal communication skills. Strong initiative, organizational and time-management skills. Ability to multi-task.
Physical Demands Occasional lifting, up to 50 lbs. Frequently sitting, working at keyboard for up to 3 hours at a time. Occasional walking, climbing, descending stairs, stooping, bending, kneeling.
Location Must currently live in Minnesota.
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REPORTS TO: Director of IT
STATUS: Non-Exempt; part time, 24 hours per week
LOCATION: Minneapolis, onsite
SCHEDULE: Tuesday - Friday, 4 PM - 8 PM
Saturday, 9 AM - 5 PM
Schedule subject to change due to department needs.
SUMMARY
The IT Support Technician assists users in resolving problems through discussion and diagnosis, takes the necessary steps to remedy the problem, and refers more complex problems to a higher level. This position also supports the general work, projects, and ongoing tasks of the IT department.
RESPONSIBILITIES AND ESSENTIAL FUNCTIONS
+ Respond to Help Desk requests including software and hardware failures, user problems, installing software and hardware, equipment loans and loan prep.
+ Organize and improve IT systems and resources.
+ Maintain toner for organization printers and copiers.
+ Set-up technology for meetings and conferences.
+ Provide A/V support at MacPhail events.
+ Provide one-to-one employee training on phones and software.
+ Other duties as assigned.
QUALIFICATIONS Education Associate degree, post-high school certification, or equivalent experience. A+ certification preferred.
Experience 3-5 years computer support, 1-3 years customer support. Demonstrated troubleshooting experience required. Previous customer service experience and audio/video operations preferred.
Skills and Abilities Proficient with Microsoft operating systems and PC hardware. Must have excellent oral and interpersonal communication skills. Strong initiative, organizational and time-management skills. Ability to multi-task.
Physical Demands Occasional lifting, up to 50 lbs. Frequently sitting, working at keyboard for up to 3 hours at a time. Occasional walking, climbing, descending stairs, stooping, bending, kneeling.
Location Must currently live in Minnesota.
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