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Call Center Representative - Per Diem
Oak Orchard Health • Remote • Posted 30+ days ago
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Remote • Part-time • $16.00/hr • Entry Level
Job Highlights
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The Call Center Representative at Oak Orchard Health provides communication support services including general clerical, general information, scheduling services to the patients of Oak Orchard Health on behalf of the providers. This role involves collecting, assessing, submitting, processing, and updating sensitive and confidential information, resolving patient access issues within limits, and working with confidential information in accordance with multiple workflows protocols. The position is remote, with company laptops provided, and requires the ability to work in a private space where conversations about patient information cannot be overheard.
Responsibilities
- Independently answers large volume of inbound inquiries (such as but not limited to telephone calls, Electronic Medical Record)
- Schedule patients following protocols and standard operating procedures
- Resolve patient access issues
- Respond to patient/physician inquiries
- Makes independent decisions within calls to act outside of protocol to transfer, refer or resolve emergent situations
- Accurately and efficiently uses the electronic medical record and reporting tools to navigate, interpret and report, troubleshoot, schedule appointments
- Registers patients
- Records information and documents problem resolution in the electronic medical record according to established procedures
- All other duties as assigned
Qualifications
Required
- High School diploma or equivalent
- 1-2 years of prior call center or customer service experience, preferably in a medical office environment
- Computer proficiency, especially with MS Office applications
- Strong organizational aptitude
- Strong customer service skills
- Ability to work a flexible schedule, including some evenings and weekends
Preferred
- Written and oral fluency in Spanish
Full Job Description
Call Center Representative - Per Diem
Brockport, NY (http://maps.google.com/maps?q=300+West+Avenue+Brockport+NY+USA+14420)
Job Type
Part-time
Description
Do you want to be part of a leading, patient-centered organization where professionals come together to improve access to quality health care for all? At Oak Orchard Health, you can grow your career with the fulfilment and satisfaction of knowing that your work is making a difference in someone's life. We have 8 medical offices located in communities throughout Western NY and we continue to expand and recruit top talent with our mission to ensure everyone has access to affordable, quality health care. Our diverse, highly skilled professionals are the reason for our success, from physicians to nurses to administrators and support personnel. If you're passionate about serving all with excellence, equity, inclusion, respect, and dignity, we think you'll fit right in! Diverse and bilingual candidates are encouraged to apply.
Provides communication support services including general clerical, general information, scheduling services to the patients of Oak Orchard Health on behalf of the providers associated with the health center. Involves collecting, assessing, submitting, processing and updating of sensitive and confidential information, resolves patient access issues within limits and works with confidential information and in accordance with multiple workflows protocols.
Staff will be assigned to shifts between the hours of 8-6, depending on need, for a minimum of 9 hours/week and a maximum of 18 hours/week
This position is remote. Company laptops will be provided; however, staff must have the ability to work in a private space where conversations about patient information cannot be overheard by non-Oak Orchard employees. Staff may be randomly audited via video call to confirm privacy standards are upheld.
Job Responsibilities:
+ Independently answers large volume of inbound inquiries (such as but not limited to telephone calls, Electronic Medical Record)
+ Schedule patients following protocols and standard operating procedures.
+ Resolve patient access issues
+ Respond to patient/physician inquiries
+ Makes independent decisions within calls to act outside of protocol to transfer, refer or resolve emergent situations
+ Accurately and efficiently uses the electronic medical record and reporting tools to navigate, interpret and report, troubleshoot, schedule appointments
+ Registers patients
+ Records information and documents problem resolution in the electronic medical record according to established procedures
+ All other duties as assigned
Requirements
Skills/Qualifications:
Computer proficiency, especially with MS Office applications.
Strong organizational aptitude.
Strong customer service skills.
Ability to work a flexible schedule. Some evenings and weekends may be required.
Written and oral fluency in Spanish desired, but not required.
Education/Experience
High School diploma or equivalent.
1-2 years of prior call center or customer service experience, highly preferably in a medical office environment.
Salary Description
$16/hr and up based on experience
Brockport, NY (http://maps.google.com/maps?q=300+West+Avenue+Brockport+NY+USA+14420)
Job Type
Part-time
Description
Do you want to be part of a leading, patient-centered organization where professionals come together to improve access to quality health care for all? At Oak Orchard Health, you can grow your career with the fulfilment and satisfaction of knowing that your work is making a difference in someone's life. We have 8 medical offices located in communities throughout Western NY and we continue to expand and recruit top talent with our mission to ensure everyone has access to affordable, quality health care. Our diverse, highly skilled professionals are the reason for our success, from physicians to nurses to administrators and support personnel. If you're passionate about serving all with excellence, equity, inclusion, respect, and dignity, we think you'll fit right in! Diverse and bilingual candidates are encouraged to apply.
Provides communication support services including general clerical, general information, scheduling services to the patients of Oak Orchard Health on behalf of the providers associated with the health center. Involves collecting, assessing, submitting, processing and updating of sensitive and confidential information, resolves patient access issues within limits and works with confidential information and in accordance with multiple workflows protocols.
Staff will be assigned to shifts between the hours of 8-6, depending on need, for a minimum of 9 hours/week and a maximum of 18 hours/week
This position is remote. Company laptops will be provided; however, staff must have the ability to work in a private space where conversations about patient information cannot be overheard by non-Oak Orchard employees. Staff may be randomly audited via video call to confirm privacy standards are upheld.
Job Responsibilities:
+ Independently answers large volume of inbound inquiries (such as but not limited to telephone calls, Electronic Medical Record)
+ Schedule patients following protocols and standard operating procedures.
+ Resolve patient access issues
+ Respond to patient/physician inquiries
+ Makes independent decisions within calls to act outside of protocol to transfer, refer or resolve emergent situations
+ Accurately and efficiently uses the electronic medical record and reporting tools to navigate, interpret and report, troubleshoot, schedule appointments
+ Registers patients
+ Records information and documents problem resolution in the electronic medical record according to established procedures
+ All other duties as assigned
Requirements
Skills/Qualifications:
Computer proficiency, especially with MS Office applications.
Strong organizational aptitude.
Strong customer service skills.
Ability to work a flexible schedule. Some evenings and weekends may be required.
Written and oral fluency in Spanish desired, but not required.
Education/Experience
High School diploma or equivalent.
1-2 years of prior call center or customer service experience, highly preferably in a medical office environment.
Salary Description
$16/hr and up based on experience
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