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Patient Access Associate (On-Site)
University of Miami • Plantation, FL 33388 • Posted 30+ days ago
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In-person • Full-time • Entry Level
Job Highlights
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The Patient Access Associate at the University of Miami's UHealth Plantation Location is responsible for greeting visitors, answering and directing calls, responding to inquiries, assisting with administrative tasks, and maintaining a tidy reception area. This role requires a professional and welcoming demeanor to create a positive institutional image and adherence to university policies and procedures.
Responsibilities
- Greets visitors to the department and directs them to their requested destination.
- Answers incoming calls and places outgoing calls, providing exceptional customer service.
- Responds to general questions and inquiries, forwards non-routine requests to appropriate staff.
- Assists with general administrative tasks such as sorting departmental mail, faxes, troubleshooting office equipment.
- Maintains department directories and visitation logs.
- Maintains a tidy and clean reception area.
- Places orders for department supplies as requested by department leadership.
- Projects a professional appearance and pleasant demeanor creating a welcoming atmosphere.
- Adheres to University and unit-level policies and procedures and safeguards University assets.
- Other duties as assigned.
Qualifications
Required
- High School diploma or equivalent
- Minimum 1 year of relevant experience
- Ability to communicate effectively in both oral and written form
- Ability to handle difficult and stressful situations with professional composure
- Ability to maintain effective interpersonal relationships
- Ability to recognize, analyze, and solve a variety of problems
- Ability to exercise sound judgment in making critical decisions
- Ability to analyze, organize and prioritize work under pressure while meeting deadlines
- Ability to work evenings, nights, and weekends as necessary
About University of Miami
The University of Miami is a prestigious research institution located in Coral Gables, Florida, offering a wide range of academic programs across 12 schools and colleges for undergraduate and graduate students. With a community of over 19,000 students from around the world, the university focuses on teaching, research, and service to the South Florida region and beyond, fostering an enriching learning environment for intellectual growth and innovation.
Full Job Description
Current Employees:
If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here (https://www.myworkday.com/umiami/d/task/1422$7248.htmld) to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet (https://my.it.miami.edu/wda/erpsec/tipsheets/ER\_eRecruiting\_ApplyforaJob.pdf) .
Job Description
**** $1,000 Sign On Bonus ****
The Patient Access department has an exciting opportunity for a full time Patient Access Associate to work at the UHealth Plantation Location. The Patient Services Associate projects a professional and welcoming demeanor and welcomes visitors (i.e., vendors, customers, patients, staff, students etc.) to the department by promptly greeting them, in person or on the telephone, and answering or referring their inquiries appropriately.
CORE JOB FUNCTIONS
+ Greets visitors to the department and directs them to their requested destination.
+ Answers incoming calls and places outgoing calls, in a timely and efficient manner, while providing exceptional customer service to further a positive institutional image.
+ Responds to general questions and inquiries, forwards non-routine requests to appropriate staff for handling.
+ Assists with general administrative task, such as sorting departmental mail, faxes, troubleshooting office equipment etc.
+ Maintains department directories and visitation logs.
+ Maintains a tidy and clean reception area.
+ Places orders for department supplies as requested by department leadership.
+ Projects a professional appearance and pleasant demeanor creating a welcoming atmosphere.
+ Adheres to University and unit-level policies and procedures and safeguards University assets.
+ Other duties as assigned.
This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.
CORE QUALIFICATIONS
+ High School diploma or equivalent required
+ Minimum 1 year of relevant experience required
Knowledge, Skills and Attitudes:
+ Ability to communicate effectively in both oral and written form
+ Ability to handle difficult and stressful situations with professional composure
+ Ability to maintain effective interpersonal relationships
+ Ability to recognize, analyze, and solve a variety of problems
+ Ability to exercise sound judgment in making critical decisions
+ Ability to analyze, organize and prioritize work under pressure while meeting deadlines
+ Ability to work evenings, nights, and weekends as necessary
Any appropriate combination of relevant education, experience and/or certifications may be considered.
The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.
UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.
Patient safety is a top priority. As a result, during the Influenza ("the flu") season (September through April), the University Of Miami Miller School Of Medicine requires all employees who provide ongoing services to patients, work in a location (all Hospitals and clinics) where patient care is provided, or work in patient care or clinical care areas, to have an annual influenza vaccination. Failure to meet this requirement will result in rescinding or termination of employment.
The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here (https://www.hr.miami.edu/careers/eo-ada/index.html) for additional information.
Job Status:
Full time
Employee Type:
Staff
Pay Grade:
H2
If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here (https://www.myworkday.com/umiami/d/task/1422$7248.htmld) to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet (https://my.it.miami.edu/wda/erpsec/tipsheets/ER\_eRecruiting\_ApplyforaJob.pdf) .
Job Description
**** $1,000 Sign On Bonus ****
The Patient Access department has an exciting opportunity for a full time Patient Access Associate to work at the UHealth Plantation Location. The Patient Services Associate projects a professional and welcoming demeanor and welcomes visitors (i.e., vendors, customers, patients, staff, students etc.) to the department by promptly greeting them, in person or on the telephone, and answering or referring their inquiries appropriately.
CORE JOB FUNCTIONS
+ Greets visitors to the department and directs them to their requested destination.
+ Answers incoming calls and places outgoing calls, in a timely and efficient manner, while providing exceptional customer service to further a positive institutional image.
+ Responds to general questions and inquiries, forwards non-routine requests to appropriate staff for handling.
+ Assists with general administrative task, such as sorting departmental mail, faxes, troubleshooting office equipment etc.
+ Maintains department directories and visitation logs.
+ Maintains a tidy and clean reception area.
+ Places orders for department supplies as requested by department leadership.
+ Projects a professional appearance and pleasant demeanor creating a welcoming atmosphere.
+ Adheres to University and unit-level policies and procedures and safeguards University assets.
+ Other duties as assigned.
This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.
CORE QUALIFICATIONS
+ High School diploma or equivalent required
+ Minimum 1 year of relevant experience required
Knowledge, Skills and Attitudes:
+ Ability to communicate effectively in both oral and written form
+ Ability to handle difficult and stressful situations with professional composure
+ Ability to maintain effective interpersonal relationships
+ Ability to recognize, analyze, and solve a variety of problems
+ Ability to exercise sound judgment in making critical decisions
+ Ability to analyze, organize and prioritize work under pressure while meeting deadlines
+ Ability to work evenings, nights, and weekends as necessary
Any appropriate combination of relevant education, experience and/or certifications may be considered.
The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.
UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.
Patient safety is a top priority. As a result, during the Influenza ("the flu") season (September through April), the University Of Miami Miller School Of Medicine requires all employees who provide ongoing services to patients, work in a location (all Hospitals and clinics) where patient care is provided, or work in patient care or clinical care areas, to have an annual influenza vaccination. Failure to meet this requirement will result in rescinding or termination of employment.
The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here (https://www.hr.miami.edu/careers/eo-ada/index.html) for additional information.
Job Status:
Full time
Employee Type:
Staff
Pay Grade:
H2
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