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Bilingual Customer Service Representative/Spanish - Remote
Sutherland Global Services • Remote • Posted 30+ days ago
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Remote • Full-time • $19.00/hr • Entry Level
Job Highlights
Using AI ⚡ to summarize the original job post
Sutherland Global Services is seeking bilingual (Spanish/English) individuals to join as full-time, remote Customer Service Representatives. The role involves delivering exceptional service to customers, leveraging active listening and probing questions to provide solutions. Successful candidates will work with leading technologies and systems, supported by a dedicated team. This position offers competitive hourly pay, comprehensive benefits, advancement opportunities, and a flexible vacation policy.
Responsibilities
- Deliver exceptional service to customers by leveraging active listening and probing questions to provide solutions.
- Work with leading technologies and systems.
- Participate in paid training.
- Utilize Microsoft Office tools for customer service tasks.
Qualifications
Required
- Fluency in English AND Spanish
- Strong multitasking abilities
- Familiarity with Microsoft Office tools
- Experience in customer service
- Reliable, hard-wired internet service
- Quiet, distraction-free, secure place to work
About Sutherland Global Services
Sutherland is a global business process transformation company that offers a wide range of customer engagement solutions, digital transformation services, data analytics, and technology consulting. The company leverages advanced technologies like automation, artificial intelligence, and cloud computing to enhance business processes and customer experiences. Sutherland operates in over 20 countries, providing services such as customer support, technical support, sales, finance and accounting, and IT services to clients across various industries.
Full Job Description
Are you an equally effective communicator in **_English and Spanish_** ?
Can you deliver exceptional service to customers who call in looking for answers to questions? Are you an active listener who can leverage probing question to provide solutions? Do you have an enthusiastic personality and a strong attention to detail?
**Join Us.**
We're **Sutherland** and we're seeking **bilingual (Spanish/English)** individuals to join us as Customer Service Reps on a **full time, work from home** basis. Join us and you will get to work with leading technologies and systems while having a dedicated team of leaders and peers to support you.
**What we offer:**
+ Competitive hourly rate of $19/hour, paid training plus generous PTO (be sure to ask about our new Global Flexible Vacation Policy!)
+ Medical, dental and vision benefits
+ Advancement opportunities - 80% of our frontline leaders have been promoted from within
+ Additional pay incentives as well as monthly rewards & recognition programs
+ Employee Discounts
+ EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland
**We will provide all equipment,** but to be successful when working from home you must have reliable, hard-wired internet service and a quiet, distraction-free place to work.
Excellent verbal and written communication skills; strong multitasking abilities
+ Fluency in English **AND** Spanish
+ Drive to solve problems and meet goals
+ Familiarity with Microsoft Office tools
+ Experience in customer service
+ Excellent wired internet connectivity and a quiet, distraction-free, secure place to work.
**_About Us_**
_Sutherland, recently recognized as a Great Place to Work in the US, is a digital transformation company, making digital processes feel more human for the customers that we serve. We have been helping customers globally, across industries from financial services to healthcare, entertainment to retail, insurance to gaming, and everything in between, provide exceptional experiences for their customers for over 35 years._
EEOC and Veteran Documentation
During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.
At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all
Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.
Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.
\#SP
EEOC and Veteran Documentation
During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.
At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all
Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.
Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.
Can you deliver exceptional service to customers who call in looking for answers to questions? Are you an active listener who can leverage probing question to provide solutions? Do you have an enthusiastic personality and a strong attention to detail?
**Join Us.**
We're **Sutherland** and we're seeking **bilingual (Spanish/English)** individuals to join us as Customer Service Reps on a **full time, work from home** basis. Join us and you will get to work with leading technologies and systems while having a dedicated team of leaders and peers to support you.
**What we offer:**
+ Competitive hourly rate of $19/hour, paid training plus generous PTO (be sure to ask about our new Global Flexible Vacation Policy!)
+ Medical, dental and vision benefits
+ Advancement opportunities - 80% of our frontline leaders have been promoted from within
+ Additional pay incentives as well as monthly rewards & recognition programs
+ Employee Discounts
+ EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland
**We will provide all equipment,** but to be successful when working from home you must have reliable, hard-wired internet service and a quiet, distraction-free place to work.
Excellent verbal and written communication skills; strong multitasking abilities
+ Fluency in English **AND** Spanish
+ Drive to solve problems and meet goals
+ Familiarity with Microsoft Office tools
+ Experience in customer service
+ Excellent wired internet connectivity and a quiet, distraction-free, secure place to work.
**_About Us_**
_Sutherland, recently recognized as a Great Place to Work in the US, is a digital transformation company, making digital processes feel more human for the customers that we serve. We have been helping customers globally, across industries from financial services to healthcare, entertainment to retail, insurance to gaming, and everything in between, provide exceptional experiences for their customers for over 35 years._
EEOC and Veteran Documentation
During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.
At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all
Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.
Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.
\#SP
EEOC and Veteran Documentation
During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.
At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all
Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.
Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.
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