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Automotive Service Advisor
St. Lucie Battery & Tire • Hobe Sound, FL 33475 • Posted 30+ days ago
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In-person • Full-time • Mid Level
Job Highlights
Using AI ⚡ to summarize the original job post
St. Lucie Battery & Tire is seeking a motivated and experienced Automotive Service Advisor responsible for assisting customers with their vehicle repair needs, greeting customers, informing them about the services offered, updating them on the progress of their vehicle repairs, and processing transactions upon completion. This role involves interacting with customers, educating them about the company's products and services, managing complaints, and serving as a customer relationship manager.
Responsibilities
- Interact with customers, listen to their questions and concerns, and provide timely responses
- Educate clients about the company's products, services, and offers
- Schedule appointments, take orders, monitor service progress, calculate charges, and process payments
- Review customer accounts and report changes to internal staff
- Manage complaints, returns, and resolve customer grievances
- Record customer details and transactions
- Serve as a customer relationship manager
- Serve as a link between customers and different departments in the organization
Qualifications
Required
- High school diploma or equivalent
- 2-plus years of experience in a service advisor role
- Proven experience in sales, customer relations, or related positions
- Excellent customer service skills
- Problem-solving and listening skills
- Patient disposition and ability to resolve conflicts
- Knowledgeable in computer applications and industry-specific software
- Basic accounting skills and knowledge of electronic payment systems
Preferred
- Tire experience
- Commercial tire experience
Full Job Description
St Lucie Battery & Tire is looking for a motivated and experienced Automotive Service Advisor. This position is responsible for assisting customers with their vehicle repair needs, greeting customers and telling them about the types of services their shop offers, updating customers on the progress of their vehicle repairs or limited offerings like free vehicle inspections, and processing customer transactions upon completion of their vehicle repairs.
Duties
+ Interact with customers, listen to their questions and concerns, and provide timely responses
+ Educate clients about the company's products, services, and offers
+ Schedule appointments, take orders, monitor service progress, calculate charges, and process payments
+ Review customer accounts and report changes to internal staff
+ Manage complaints, returns, and resolve customer grievances
+ Record customer details and transactions
+ Serve as a customer relationship manager
+ Serve as a link between customers and different departments in the organization
Requirements
+ High school diploma or equivalent
+ 2-plus years of experience in a service advisor role is strongly preferred
+ Tire experience and/or commercial tire experience a plus
+ Proven experience in sales, customer relations, or related positions
+ Excellent customer service skills
+ Problem-solving and listening skills
+ Patient disposition and ability to resolve conflicts
+ Knowledgeable in computer applications and industry-specific software
+ Basic accounting skills and knowledge of electronic payment systems
Benefits
+ Health insurance
+ Life insurance
+ Dental insurance
+ Vision insurance
+ Paid vacation
+ PTO days
+ 401K matching
+ Employee discount
+ Family-owned business
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Duties
+ Interact with customers, listen to their questions and concerns, and provide timely responses
+ Educate clients about the company's products, services, and offers
+ Schedule appointments, take orders, monitor service progress, calculate charges, and process payments
+ Review customer accounts and report changes to internal staff
+ Manage complaints, returns, and resolve customer grievances
+ Record customer details and transactions
+ Serve as a customer relationship manager
+ Serve as a link between customers and different departments in the organization
Requirements
+ High school diploma or equivalent
+ 2-plus years of experience in a service advisor role is strongly preferred
+ Tire experience and/or commercial tire experience a plus
+ Proven experience in sales, customer relations, or related positions
+ Excellent customer service skills
+ Problem-solving and listening skills
+ Patient disposition and ability to resolve conflicts
+ Knowledgeable in computer applications and industry-specific software
+ Basic accounting skills and knowledge of electronic payment systems
Benefits
+ Health insurance
+ Life insurance
+ Dental insurance
+ Vision insurance
+ Paid vacation
+ PTO days
+ 401K matching
+ Employee discount
+ Family-owned business
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