Customer Service Representative

Job Posting: Customer Service Representative - Immediate NEED APPLY TODAY

Location: Athens, GA
Position Type: Full-Time

We are seeking a motivated and detail-oriented Customer Service Representative to join our clients’ team for a Contract to Hire opportunity . In this role, you will primarily focus on making outbound calls to promote our client’s products and services. Your efforts will play a crucial role in building a robust sales pipeline through lead generation and achieving weekly, monthly, and quarterly goals. $16.00/hour

Key Responsibilities:

• Conduct outbound phone conversations with decision-makers in a business setting.
• Identify and contact the correct decision-maker through inquiries with gatekeepers and colleagues.
• Enter data from phone conversations into MS Access or TeleScript (multi-relational database).
• Use multiple PC applications to complete records for client campaigns.
• Compose summary statements to convey details about completed calls.
• Generate business-focused emails to contacts, supervisors, HR, or Quality Assurance.
• Provide feedback to enhance the overall quality of the program.
• Research client products, services, or solutions using the Internet or provided materials.
• Utilize office machines such as copiers, printers, faxes, and PCs to produce business materials.

Required Skills:

• Typing speed of 35-45 wpm
• 80% proficiency in Microsoft Word, Excel, and Outlook
• 98% accuracy in writing with correct grammar and spelling
• Ability to research and find information using online resources (e.g., Google, Yellow Pages)
• Basic Windows and desktop skills for troubleshooting minor issues
• General IT vocabulary