Marriott International, Inc • Grapevine, TX 76051 • Posted 30+ days ago
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The Room Service Agent at Gaylord Texan Resort & Convention Center serves food courses and alcoholic beverages to guests, sets tables according to event and service standards, and communicates with the kitchen regarding menu questions and product availability. This role involves maintaining cleanliness of work areas, completing transactions in the MICROS system, ensuring guest satisfaction, and completing closing duties. The position requires adherence to company safety and security policies, maintaining a professional appearance, and developing positive working relationships with team members.
About Marriott International, Inc
Marriott Bonvoy, a loyalty program by Marriott International, offers benefits such as free nights, room upgrades, and exclusive perks to its members. Marriott International, founded in 1927, operates over 7,500 properties worldwide, providing luxury, premium, and select-service hotels, along with timeshare properties. The company has a strong market presence, competing with major hotel chains and continuously expanding through acquisitions and partnerships.
POSITION SUMMARY
Serve food courses and alcoholic beverages to guests. Set tables according to type of event and service standards. Answer questions on menu selections. Communicate with the kitchen regarding menu questions, the length of wait, re-cook orders, and product availability. Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen. Record transaction in MICROS system at time of order. Check in with guests to ensure satisfaction with each food course and/or beverages. Maintain cleanliness of work areas, china, glass, etc., throughout the day. Complete closing duties, including restocking items, turning off lights, etc. Present physical and accurate check to guest and process payment.
Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and objects weighing in excess of 50 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
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