SR. MANAGER, IT OPERATIONS

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.Position Description The Sr. Manager, Practice IT Operations serves as a crucial bridge between McKesson Technology and practices integrating into the US Oncology Network. This role ensures a smooth transition by providing dedicated support, innovative solutions, and necessary resources to practice IT teams, management, and staff. By addressing the technological needs of our practices, this position plays a pivotal role in enabling our physicians to deliver exceptional patient care and ensuring practices are seamlessly aligned with Network technology standards.The Sr Manager of Practice IT Operations will act as a primary liaison between McKesson Technology and new practices joining the US Oncology Network. He/She will facilitate the integration process in partnership with the Integration Project Management team and provide comprehensive support and solutions that meet the Practice needs. They will ensure that all technology aspects align with the Network standards and guarantee a seamless onboarding experience.Travel to practice sites is required (50%) When not traveling this person will primarily be working from home in a suitable office space supporting multiple monitors, a laptop and a docking station.Key ResponsibilitiesResponsibility for the development and implementation of IT operational strategies to manage the delivery of IT services to US Oncology practices.Partners with key business units to develop practice technology roadmaps to integrate new practices into the US Oncology network.Oversees the activities and provides guidance to Customer Success Operations Managers and local Practice IT resources under their supervision.Utilizes data and analytics to understand customer issues, identify actionable insights, trends to devise optimal support and engagement model for Customer Success Operations team and business technology leadership.Delivers regular reviews of IT services and technical operational roadmaps with each assigned Practice and broader Customer Success IT Operations team.Manage and provide both remote and on-site assistance, as necessary, with daily IT operations duties at Oncology Practice locations.Identify opportunities to optimize operations, streamline processes, and drive digital transformation through automation, with the goal of delivering a customer-centric experience that prioritizes the needs and preferences of users.Understand US Oncology’s technology strategy and digital application portfolio and identify opportunities to improve practice & patient experience through technology modernization.Drive cross-functional strategic initiatives and projects at your practices, whether it be providing light project management and/or serving as a team representative.Collaborate with senior leaders to achieve shared business outcomes supporting practice operations and patient care services.Facilitate effective communication and collaboration with the US Oncology Service Desk to foster cross-team cooperation and knowledge sharing, enabling the timely resolution of day-to-day incidents, service requests from practices, and efficient change management processes.Serve as the primary escalation point for any IT-related concerns, problems, opportunities, or issues specific to oncology practices, ensuring prompt and effective resolution.Conduct regular check-in meetings weekly or biweekly, depending on the practice's size, with the local IT staff of each assigned practice. These meetings will serve as a platform to identify and address issues and proactively manage escalations to ensure efficient resolution.Collaborate with Oncology practice leadership to develop appropriate budgets for each fiscal year, considering capital and operational costs, while exercising cost-consciousness in decision-making and resource allocationMinimum Requirements Typically requires 9+ years of professional experience and 3+ years of supervisory and/or management experience.Critical Skills10+ years of customer service, account management and IT operations experience, with at least 5 years of healthcare industry experience, preferably in physician practice and/or oncology, patient care servicesDemonstrates solid understanding of healthcare clinical settings or retail front door.Ability to build strong relationships and successfully motivate and inspire cross-functional teams.Strong technical acumen and deep comprehension of relevant principles, methodologies, and technologies.Proficient in leveraging business analytics to drive data-driven decision-making and deliver actionable insightsExperience utilizing PowerBI, Smartsheet, Excel, Microsoft forms, etc. to analyze data to identify trends and optimize the environment Demonstrated project management skillsPeople management skillsAdditional Knowledge/Skills Excellent communication and presentation skills and ability to confidently communicate with customers, partners, and senior executive leadership.Ability to effectively communicate and translate digital mindset skills and technologyKnowledge of generative AI tools and technologyExperience in customer success and client health scoring.Demonstrate expertise in effectively managing and facilitating organizational changeTravel – up to50% travel within the US required. A valid US Driver's license is required. We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.Our Base Pay Range for this position$117,500 - $195,900McKesson is an Equal Opportunity EmployerMcKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.Join us at McKesson!SummaryLocation: USA, TX, The Woodlands; USA, TX, Irving; USA, GA, AlpharettaType: Full time