PRODUCT MANAGER, INFRASTRUCTURE

Biotechnology is rewriting life as we know it, from the medicines we take, to the crops we grow, the materials we wear, and the household goods that we rely on every day. But moving at the new speed of science requires better technology.Benchling’s mission is to unlock the power of biotechnology. The world’s most innovative biotech companies use Benchling’s R&D Cloud to power the development of breakthrough products and accelerate time to milestone and market. Come help us bring modern software to modern science.ROLE OVERVIEWOur infrastructure powers everything we do, from the basics of keeping the site up to running CRISPR algorithms over genomes. We’re looking for a Product Manager who will contribute to our infrastructure strategy, with a focus on improving and communicating Benchling’s availability.This role is crucial in enhancing the availability and reliability of our products, ensuring that our internal developers, executives, and external customers have a clear understanding of product performance. As a Product Manager for Infrastructure, you will drive the development of tools and strategies such as product status pages, tenant availability reports, and robust Disaster Recovery plans.RESPONSIBILITIESCollaborate with core infrastructure teams to enhance product availability and reliabilityDevelop and maintain tools for internal and external stakeholders to monitor product performance, including product status pages and availability reportsLead initiatives to define and improve Disaster Recovery strategyGather and prioritize product requirements from internal customers (developers), executives, and external customersCreate detailed product specifications and work closely with engineering teams to implement solutionsAnalyze and report on the impact of infrastructure improvementsConduct market research and competitive analysis to inform product decisions and strategiesAct as a liaison between the infrastructure teams, other engineering teams, and cross-functional partners, ensuring clear communication and alignment on prioritiesManage the product lifecycle from planning to execution, including post-launch evaluations and continuous improvementsQUALIFICATIONS3-5 years of experience as a Product Manager in Cloud infrastructure and B2B SaaSProven track record of managing and delivering infrastructure projects that improve product availability and reliabilityStrong understanding of Cloud infrastructure, SaaS products, and Enterprise customer needsExperience with monitoring tools, product status pages, and reporting on product availabilityTechnical background with excellent analytical and problem-solving skillsAbility to communicate complex technical concepts to non-technical stakeholdersStrong organizational skills with the ability to manage multiple priorities and deadlinesDemonstrated ability to collaborate effectively with cross-functional teamsStrong customer focus and a passion for improving user experienceSALARY RANGEBenchling takes a market-based approach to pay. The candidate's starting pay will be determined based on job-related skills, experience, qualifications, interview performance, and work location. For this role the base salary range is $145,000 - $196,000.Total Compensation includes the following:Competitive salary and equityBroad range of medical, dental, and vision plans for employees and their dependentsFertility healthcare and family-forming benefitsFour months of fully paid parental leave401(k) + Employer MatchCommuter benefits for in-office employees and a generous home office set up stipend for remote employeesMental health benefits, including therapy and coaching, for employees and their dependentsMonthly Wellness stipendLearning and development stipendGenerous and flexible vacationCompany-wide Summer & Winter holiday shutdownSabbaticals for 5-year and 10-year anniversaries#LI-Hybrid #BI-Hybrid #LI-EN1Benchling welcomes everyone. We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences. We are an equal opportunity employer. That means we don’t discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also consider for employment qualified applicants with arrest and conviction records, consistent with applicable federal, state and local law, including but not limited to the San Francisco Fair Chance Ordinance.