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Order Processor
PrideStaff • San Marcos, CA 92079 • Posted today
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In-person • Full-time • Entry Level
Job Highlights
Using AI ⚡ to summarize the original job post
The Order Processor at PrideStaff is responsible for processing customer orders and changes according to established department policies and procedures. This includes handling electronic purchase orders, servicing the House Account, answering customer questions on pricing, availability, and use of products, processing complaints, and providing support to the accounting department. The role requires collaboration with co-workers, understanding and following Quality Business Systems documentation, and ensuring timely and accurate communication on order status and product knowledge.
Responsibilities
- Process customer order/changes according to established department policies and procedures.
- Process all electronic purchase orders.
- Responsible for servicing House Account.
- Answer customer questions on pricing, availability and use of product(s).
- Process customer complaints and insures immediate resolution to all customer concerns.
- Process electronic advanced ship notices, labels and invoices
- Work as part of the team and collaborate with co-workers and colleagues.
- Responsible for reading, understanding and following Quality Business Systems documentation for each function performed.
- Provide timely and accurate information regarding incoming customer order status and product knowledge requests.
- Assists the accounting department by researching debits taken by our various accounts, providing proof of delivery and other information as needed.
- Exhibits discretion when handling any and all communications; both written and oral.
- This position performs all other related duties as assigned by the Customer Service Manager.
About PrideStaff
PrideStaff is a reputable staffing agency that offers temporary staffing and recruiting services across various industries. They strive to match job seekers with opportunities that align with their career goals and provide efficient staffing solutions for employers. Subscribe to their newsletter for the latest job-seeking trends and tips to achieve your career objectives.
Full Job Description
- Process customer order/changes according to established department policies and procedures.
- Process all electronic purchase orders.
- Responsible for servicing House Account.
- Answer customer questions on pricing, availability and use of product(s).
- Process customer complaints and insures immediate resolution to all customer concerns.
- Process electronic advanced ship notices, labels and invoices
- Work as part of the team and collaborate with co-workers and colleagues.
- Responsible for reading, understanding and following Quality Business Systems documentation for each function performed.
- Provide timely and accurate information regarding incoming customer order status and product knowledge requests.
- Assists the accounting department by researching debits taken by our various accounts, providing proof of delivery and other information as needed.
- Exhibits discretion when handling any and all communications; both written and oral.
- This position performs all other related duties as assigned by the Customer Service Manager.
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