DIRECTOR, IT PRODUCT MANAGEMENT

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryProductJob DetailsAbout SalesforceWe’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.Business Technology is seeking a Director to lead Customer Success Technology for Product Management. We meet customers where they are, across channels, offering personalized and relevant content, support, and a centralized view of our customer's business objectives. This leader will bring a personalized dimension of our customers to our Sales, Success, and Support teams together to ensure our customers meet their business objectives. Powered by Salesforce products, we are Customer Zero and a showcase of customer service excellence.ResponsibilitiesLeads product leads, building a culture of continuous collaboration and value realization with the Salesforce Customer Success Group.Partner closely with Business Technology architecture and engineering teams and executives to develop product strategies for driving outstanding Customer Success through technology.Collaborate with other teams to solve security problems with minimal disruption to other business functions.Lead the investigation and troubleshooting of issues to resolve root causes and drive solutions.Lead the portfolio’s maturation of product teams applying agile principles, resulting in shorter development cycles, fast feedback, and continuous discovery.Continuous improvement of policies, procedures, and technologyHire, train and assess the performance of direct reports according to corporate policies and procedures.Assist in the growth of employees through coaching, training, and career development activities.Get along with industry guides, partners, internal staff, and auditorsWork effectively as part of a geographically distributed teamRole model facilitation and interpersonal skills that drive teamwork and greater engagement.Financial responsibilities for the Customer Success Group product portfolio.Occasional travel is required (domestic and international)Required Skills12+ years of product/project/program/portfolio management or related experience, with a demonstrated ability leading Agile SW projects5+ years of people leadership experience including leading other managersLarge enterprise scale website experienceService Cloud, Experience Cloud backgroundProven experience acting as a thought-leader to determine solutions and moving them to implementationDemonstrated experience effectively presenting to a broad range of collaborators, up to C-Level ExecutivesDemonstrated success in supporting large groundbreaking initiativesA related technical degreeDesired SkillsMaster of Business Administration is a plusPMI, PMP, or similar certification/training is a plusSAFe or similar certification/training a plusAccommodationsIf you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.Posting StatementAt Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at and explore our company benefits at .Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.Salesforce welcomes all.SummaryLocation: Indiana - Indianapolis; Texas - Dallas; Georgia - AtlantaType: Full time