SENIOR MANAGER, APP DEV & SUPPORT

Senior Manager – IT Delivery ManagerAbout the RoleWill be responsible to orchestrate the implementation and delivery of Pharmacy Benefit Management System (PBM), Decision Support System (DSS), and other related peripheral systems. The ideal candidate must have experience in healthcare (PBM background preferred; Medicaid or MMIS background is good as well) and have a solid Information Technology (IT) SDLC background. Apart from education and experience, the ideal candidate must have every quality of a leader and a strong strategic and business acumen. As a delivery lead, the candidate should be able to envision the full delivery sequence and plan the delivery by engaging with and collaborating with a team of Developers, Business Analysts and Quality Assurance Engineers and provide inputs to the project manager and serve as the Technology delivery leader for a PBM implementation to ensure on-time and in-scope delivery. Guides the development of technical estimates, work plans, methodologies, and deliverables. Builds project delivery team skills and capacity. Removes obstacles and negotiates with stakeholders. Manages and mitigates risk in all projects. Has deep and broad knowledge of Java and related technology to guide technical leads. Requires a bachelor's degree. May require project management certification.   Responsibilities Serves as the primary point of contact for the project delivery. Frequently interacts with both IT and business executives for status reporting and establishing strategy. Provides direct supervision to individual contributors and/or subordinate supervisors. May manage a virtual team of 10 – 20 employee and contractor resources. Interviews and hires new team members. Provides direction to employees according to established policies and management guidance. Coordinates across multiple teams, both internal and external, to facilitate timely and quality implementations of IT initiatives. Oversees the issue creation and resolution process. Oversees the change management process internally and with the client. Directs and coordinates activities related to the design, development and implementation of system enhancements and modifications. Maintains ownership of entire Systems operations – from Infrastructure, Network, Change Design, development, project implementation and client communication Reviews current status of system applications and prepares recommendations for improvements. Plans for and executes projects for federal and state compliance. Participates in pricing and technical reviews of proposals, bids, contracts, etc. Reviews and provides recommendations on IT expenditures. All other duties as assigned. Requirements 15 years of experience working in PBM and/or other Healthcare payer system. Minimum of three years’ experience managing large technical teams (including subcontractors) across multiple disciplines/functional areas. Demonstrated comprehensive experience managing the planning, developing, testing, and implementing of software application changes. Demonstrated comprehensive experience using software development lifecycle methodologies. Demonstrated ability to simultaneously manage large scale concurrent projects and effectively respond to unanticipated customer business priorities. Demonstrated ability to manage staff in a complex IT environment. Demonstrated knowledge/skills in health payer industry standards, including transaction sets, code sets, valid value sets, standards for paper claim forms, etc. Change management process development and enforcement experience. Quality assurance process development and enforcement experience. Customer service orientation. Key Experience AreasProcess Improvement, Strategic Planning, Portfolio Management, Software Architecture, Leadership, Program Management SkillsSkilled with Java and related technology PBM, MMIS, Medicaid, Medicare or health care related background is a big plus. EducationBachelor’s degree in information systems or computer Science, or equivalent combination of education and work experience. Flexible Working At Conduent, we want you to be yourself. We recognize that everyone is different and that how people want to work and deliver at their best is different for everyone too. In this role, you can expect the following working conditions: Remote work: Enjoy the convenience of working from home and maximize your time by unplugging at the end of your workday.Working For You Perks and rewards designed for you: Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint. Great Work Environment: We are proud of our award-winning culture and the recognition we’ve received for our diversity efforts. Join Us At Conduent, we are one team, one mission. We understand that our success is directly related to the success of our associates. We strive to create a culture where you can: Bring your authentic self to work Grow and thrive, both personally and professionally Make a difference with our clients, in our communities, and with the millions of people we support When you join Conduent, you are engaged in creating the future - both our company’s and your own. With more than 60,000 associates across 24 countries, we will provide you the opportunity to grow with a team of people who will challenge and inspire you to be the best! Pay Transparency Laws in some locations require disclosure of compensation-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation or sick time. The estimated salary range for this role is $142,450 - $185,000Job SummaryJob number: 2362Date posted : 2024-07-11Profession: Information TechnologyEmployment type: Full-time regular