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Office Manager
Window Genie • Reading, PA 19608 • Posted 3 days ago
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In-person • Part-time • Entry Level
Job Highlights
Using AI ⚡ to summarize the original job post
As an Office Manager at Window Genie, you will play a crucial role in maintaining customer satisfaction and professionalism by managing customer interactions via phone, coordinating with technicians, and assisting in various customer-facing and internal services. This position requires self-motivation, energy, and a commitment to providing the highest level of customer service and satisfaction.
Responsibilities
- Receive incoming calls in a professional and courteous manner.
- Learn jobs/services and price them over the phone, and close the sale.
- Customer and job data entry.
- Prioritize and coordinate the scheduling of services.
- Coordinate delays in schedule with customers and service professionals.
- Speak with customers about additional services.
- Assist owner in all customer-facing and internal services of the business. Tasks may vary based on the seasonality.
Qualifications
Required
- Ability to work part time in the office, with more hours potentially available during the busy seasons
- Minimum two years admin experience
- Strong written and verbal communication skills
- Detail-oriented with strong data entry skills
- Professional appearance and personality
- Team player who can work independently
Preferred
- Prior experience for a home service provider
About Window Genie
Window Genie is a national leader in home services, offering professional window cleaning, window tinting, pressure washing, gutter cleaning, and holiday lighting solutions for residential and commercial properties. With over 25 years of experience, their OSHA-trained professionals deliver exceptional results and prioritize customer satisfaction. Contact Window Genie for a free estimate and expert maintenance advice to keep your home in top condition.
Full Job Description
As an Office Manager, you are a key team member in upholding our commitment to customer satisfaction and professionalism. You are responsible for working with customers via the phone and working with technicians to review daily work orders. Exemplifying our code of values, you show respect and courtesy to all customers and employees.
You are self-motivated, energetic, and enjoy helping people. You are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day-to-day basis.
Specific Responsibilities:
• Receive incoming calls in professional and courteous manner.
• Learning jobs/services and pricing them over the phone, and close the sale
• Customer and job data entry
• Prioritize and coordinate the scheduling of services.
• Coordinate delays in schedule with customers and service professionals.
• Speak with customers about additional services.
• Assist owner in all customer-facing and internal services of the business. Tasks may vary based on the seasonality.
Job Requirements:
• Ability to work part time in the office, with more hours potentially available during the busy seasons
Prior experience for a home service provider is a plus.
• Minimum two years admin experience
• Strong written and verbal communication skills
• Detail-oriented with strong data entry skills
• Professional appearance and personality
• Team player who can work independently.
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