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Front Desk Physician Practice Representative Orthopedics Glendale
Banner Health • Glendale, AZ 85304 • Posted 30+ days ago
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In-person • Full-time • Entry Level
Job Highlights
Using AI ⚡ to summarize the original job post
This position at Banner Health's Front Desk coordinates patient flow by handling phone calls, scheduling appointments, registering patients, verifying insurance coverage, and collecting patient liabilities. The role requires strong interpersonal and communication skills, knowledge of patient financial services, and the ability to manage multiple tasks simultaneously. The position is based in Glendale, Arizona, and offers a dynamic work environment with opportunities for professional growth.
Responsibilities
- Performs registration/check-in processes, including data entry, providing patients with information and intake forms, and generating population health summary.
- Verifies insurance eligibility benefits and documents appropriately.
- Calculates and collects patient liability according to insurance benefits.
- Explains financial policies and available resources to patients.
- Enters payments/charges for services rendered and performs daily payment/charge reconciliation.
- Schedules office visits and procedures within the medical practice(s) and external practices as necessary.
- Communicates with internal and external customers, care team, management, centralized services, and HIMS to optimize patient flow.
- Assists in responding to requests for patient medical records according to company policies and procedures.
- Provides a variety of patient services to assist in patient flow, including escorting patients, taking vitals, and patient history.
- Works independently under regular supervision and follows structured work routines.
- Manages multiple tasks simultaneously with minimal supervision.
- Retains large amounts of changing payor information/knowledge crucial to attaining reimbursement.
Qualifications
Required
- High school diploma/GED or equivalent working knowledge.
- Knowledge of patient financial services, financial, collecting services or insurance industry experience processes.
- Ability to manage multiple tasks simultaneously with minimal supervision.
- Strong interpersonal, oral, and written communication skills.
- Strong knowledge in the use of common office software, word processing, spreadsheet, and database software.
- Employees working in certain locations must possess an Arizona Fingerprint Clearance Card at the time of hire.
Preferred
- Work experience with the Company's systems and processes.
- Previous cash collections experience.
- Additional related education and/or experience.
About Banner Health
Banner Health is a non-profit healthcare organization based in the United States, with headquarters in Phoenix, Arizona. They provide a wide range of healthcare services including hospitals, primary care, specialty care, home care, and hospice services. Operating over 30 hospitals and medical centers across six states, Banner Health offers telemedicine services and partners with academic institutions for joint ventures, making it one of the largest healthcare systems in the country known for quality care and innovation.
Full Job Description
**Primary City/State:**
Glendale, Arizona
**Department Name:**
**Work Shift:**
Day
**Job Category:**
Revenue Cycle
Find your path in health care. When you join Banner Staffing Services, you join a team that puts patients first. You'll make an impact on one of the country's leading health systems and help make our patients' lives easier. Apply today.
**Banner Staffing Services (BSS)** offers Registry/Per Diem opportunities within Banner Health. Registry/Per Diem positions are utilized as needed within our facilities. These positions are great way to start your career with Banner Health. As a BSS team member, you are eligible to apply (at any time) as an internal applicant to any regular opportunities within Banner Health.
**Assignment:** Front Desk Provider Practice Representative
**Schedule** : Must be available Monday - Friday between 8:00am - 5:00pm
**Location:** Banner Health Clinic Orthopedics in Glendale - 5601 W Eugie Ave. #100 Glendale, AZ 85304
**As a valued and respected Banner Health team member, you will enjoy:**
+ Competitive wages
+ Paid orientation
+ Flexible Schedules (select positions)
+ Fewer Shifts Cancelled
+ Weekly pay
+ 403(b) Pre-tax retirement
+ Employee Assistance Program
+ Employee wellness program
+ Discount Entertainment tickets
+ Restaurant/Shopping discounts
+ Auto Purchase Plan
**Registry/Per Diem positions do not have guaranteed hours and no medical benefits package is offered.** Completion of post-offer Occupational Health physical assessment, drug screen and background check (includes; employment, criminal and education) is required.
POSITION SUMMARY
This position coordinates a smooth patient flow process by answering phones, scheduling patient appointments, providing registration of patient and insurance information, obtaining required signatures following established processes, procedures and standards. This position also verifies insurance coverage, validates referrals and authorizations, collects patient liability and provides financial guidance to patients to maximize medical services reimbursement efforts. This also includes accurately posting patients at the point of service and releasing information in accordance with organizational and compliance policies and guidelines.
CORE FUNCTIONS
1. Performs registration/check-in processes, including but not limited to performing data entry activities, providing patients with appropriate information and intake forms, obtaining necessary signatures and generating population health summary.
2. Verifies insurance eligibility benefits for services rendered with the payors and documents appropriately. Assists in obtaining or validating pre-certification, referrals, and authorizations
3. Calculates and collects patient liability according to verification of insurance benefits and expected reimbursement. Explains and provides financial policies and available resources for alternative payment arrangements to patients and their families.
4. Enters payments/charges for services rendered and performs daily payment/charge reconciliation in a timely and accurate manner. Balances cash drawer at the beginning and end of the day and prepares daily bank deposit with necessary paperwork sent to centralized billing for record purposes.
5. Schedules office visits and procedures within the medical practice(s) and external practices as necessary. Maximizes reimbursement by scheduling patients in accordance with payor plan provisions. Confirms patient appointments for the following day as necessary and ensures patients are properly prepared for visits.
6. Demonstrates proactive interpersonal communications skills while dealing with patient concerns through telephone calls, emails and in-person conversations. Optimizes patient flow by using effective customer service/communication skills by communicating to internal and external customers, care team, management, centralized services and HIMS.
7. Assists in responding to requests for patient medical records according to company policies and procedures, and state and federal laws.
8. Provides a variety of patient services to assist in patient flow including but not limited to escorting patients, taking vitals and patient history, assisting in patient treatment, distributing mail and fax information, ordering supplies, etc.
9. Works independently under regular supervision and follows structured work routines. Works in a fast paced, multi-task environment with high volume and immediacy needs requiring independent decision making and sound judgment to prioritize work and ensure appropriateness and timeliness of each patient's care. This position requires the ability to retain large amounts of changing payor information/knowledge crucial to attaining reimbursement for the services provided. Primary external customers include patients and their families, physician office staff and third party payors.
MINIMUM QUALIFICATIONS
High school diploma/GED or equivalent working knowledge.
Requires knowledge of patient financial services, financial, collecting services or insurance industry experience processes normally acquired over one or more years of work experience. Requires the ability to manage multiple tasks simultaneously with minimal supervision and to work independently.
Requires strong interpersonal, oral, and written communication skills to effectively interact with a wide range of audiences. Strong knowledge in the use of common office software, word processing, spreadsheet, and database software are required.
Employees working at BUMG, BUMCT, or BUMCS in a Behavioral Health clinical setting that serves children must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment.
Employees working at Banner Scottsdale Sports Medicine, second floor must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment.
PREFERRED QUALIFICATIONS
Work experience with the Company's systems and processes is preferred. Previous cash collections experience is preferred.
Additional related education and/or experience preferred
**EEO Statement:**
EEO/Female/Minority/Disability/Veterans (https://www.bannerhealth.com/careers/eeo)
Our organization supports a drug-free work environment.
**Privacy Policy:**
Privacy Policy (https://www.bannerhealth.com/about/legal-notices/privacy)
EOE/Female/Minority/Disability/Veterans
Banner Health supports a drug-free work environment.
Banner Health complies with applicable federal and state laws and does not discriminate based on race, color, national origin, religion, sex, sexual orientation, gender identity or expression, age, or disability
Glendale, Arizona
**Department Name:**
**Work Shift:**
Day
**Job Category:**
Revenue Cycle
Find your path in health care. When you join Banner Staffing Services, you join a team that puts patients first. You'll make an impact on one of the country's leading health systems and help make our patients' lives easier. Apply today.
**Banner Staffing Services (BSS)** offers Registry/Per Diem opportunities within Banner Health. Registry/Per Diem positions are utilized as needed within our facilities. These positions are great way to start your career with Banner Health. As a BSS team member, you are eligible to apply (at any time) as an internal applicant to any regular opportunities within Banner Health.
**Assignment:** Front Desk Provider Practice Representative
**Schedule** : Must be available Monday - Friday between 8:00am - 5:00pm
**Location:** Banner Health Clinic Orthopedics in Glendale - 5601 W Eugie Ave. #100 Glendale, AZ 85304
**As a valued and respected Banner Health team member, you will enjoy:**
+ Competitive wages
+ Paid orientation
+ Flexible Schedules (select positions)
+ Fewer Shifts Cancelled
+ Weekly pay
+ 403(b) Pre-tax retirement
+ Employee Assistance Program
+ Employee wellness program
+ Discount Entertainment tickets
+ Restaurant/Shopping discounts
+ Auto Purchase Plan
**Registry/Per Diem positions do not have guaranteed hours and no medical benefits package is offered.** Completion of post-offer Occupational Health physical assessment, drug screen and background check (includes; employment, criminal and education) is required.
POSITION SUMMARY
This position coordinates a smooth patient flow process by answering phones, scheduling patient appointments, providing registration of patient and insurance information, obtaining required signatures following established processes, procedures and standards. This position also verifies insurance coverage, validates referrals and authorizations, collects patient liability and provides financial guidance to patients to maximize medical services reimbursement efforts. This also includes accurately posting patients at the point of service and releasing information in accordance with organizational and compliance policies and guidelines.
CORE FUNCTIONS
1. Performs registration/check-in processes, including but not limited to performing data entry activities, providing patients with appropriate information and intake forms, obtaining necessary signatures and generating population health summary.
2. Verifies insurance eligibility benefits for services rendered with the payors and documents appropriately. Assists in obtaining or validating pre-certification, referrals, and authorizations
3. Calculates and collects patient liability according to verification of insurance benefits and expected reimbursement. Explains and provides financial policies and available resources for alternative payment arrangements to patients and their families.
4. Enters payments/charges for services rendered and performs daily payment/charge reconciliation in a timely and accurate manner. Balances cash drawer at the beginning and end of the day and prepares daily bank deposit with necessary paperwork sent to centralized billing for record purposes.
5. Schedules office visits and procedures within the medical practice(s) and external practices as necessary. Maximizes reimbursement by scheduling patients in accordance with payor plan provisions. Confirms patient appointments for the following day as necessary and ensures patients are properly prepared for visits.
6. Demonstrates proactive interpersonal communications skills while dealing with patient concerns through telephone calls, emails and in-person conversations. Optimizes patient flow by using effective customer service/communication skills by communicating to internal and external customers, care team, management, centralized services and HIMS.
7. Assists in responding to requests for patient medical records according to company policies and procedures, and state and federal laws.
8. Provides a variety of patient services to assist in patient flow including but not limited to escorting patients, taking vitals and patient history, assisting in patient treatment, distributing mail and fax information, ordering supplies, etc.
9. Works independently under regular supervision and follows structured work routines. Works in a fast paced, multi-task environment with high volume and immediacy needs requiring independent decision making and sound judgment to prioritize work and ensure appropriateness and timeliness of each patient's care. This position requires the ability to retain large amounts of changing payor information/knowledge crucial to attaining reimbursement for the services provided. Primary external customers include patients and their families, physician office staff and third party payors.
MINIMUM QUALIFICATIONS
High school diploma/GED or equivalent working knowledge.
Requires knowledge of patient financial services, financial, collecting services or insurance industry experience processes normally acquired over one or more years of work experience. Requires the ability to manage multiple tasks simultaneously with minimal supervision and to work independently.
Requires strong interpersonal, oral, and written communication skills to effectively interact with a wide range of audiences. Strong knowledge in the use of common office software, word processing, spreadsheet, and database software are required.
Employees working at BUMG, BUMCT, or BUMCS in a Behavioral Health clinical setting that serves children must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment.
Employees working at Banner Scottsdale Sports Medicine, second floor must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment.
PREFERRED QUALIFICATIONS
Work experience with the Company's systems and processes is preferred. Previous cash collections experience is preferred.
Additional related education and/or experience preferred
**EEO Statement:**
EEO/Female/Minority/Disability/Veterans (https://www.bannerhealth.com/careers/eeo)
Our organization supports a drug-free work environment.
**Privacy Policy:**
Privacy Policy (https://www.bannerhealth.com/about/legal-notices/privacy)
EOE/Female/Minority/Disability/Veterans
Banner Health supports a drug-free work environment.
Banner Health complies with applicable federal and state laws and does not discriminate based on race, color, national origin, religion, sex, sexual orientation, gender identity or expression, age, or disability
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