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Support Specialist
TAD PGS, Inc. • Tempe, AZ 85282 • Posted 30 days ago
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In-person • Full-time • Contract • Entry Level
Job Highlights
Using AI ⚡ to summarize the original job post
The Support Specialist role at TAD PGS, Inc. is a contract to hire position based in Tempe, AZ, focused on providing health and safety supports for individuals under support using various technologies. This includes video, text messages, voice communications, and proprietary software to offer reminders, check-ins, and a safe space for emergencies. The role requires a high level of efficiency in communication, the ability to cultivate relationships, and maintain a calm demeanor under pressure.
Responsibilities
- Scheduled Client 'check-ins' with individuals under support for medication compliance, wellness checks, general reminders, and other similar situations.
- Provide remote intervention to handle specific situations that range from talking with individuals under Support to dispatching emergency services.
- Responds quickly and practically to emergencies, crises, or unexpected problems during shifts.
- Record activities and Support Notes, as necessary.
- Adheres to and accurately promotes all Company Policies and Procedures to all employees.
- Ensures that Clients and their Support Circle are satisfied and identifies, documents & reports the issues when they are not satisfied.
Qualifications
Required
- Excellent listening, communication, and writing skills.
- Adaptability and willingness to learn and adjust.
- Ability to stay calm and act appropriately in an emergency.
- Ability to comprehend and retain multiple sets of written information with specific directions and varied needs.
- Ability to use and maneuver multiple computer applications.
- Proficiency with various web browsers and applications, such as Zoom, Teams, Outlook Email, Word, Excel, and other necessary virtual meeting platforms.
About TAD PGS, Inc.
TAD PGS is a staffing and recruiting company that provides workforce management services, specializing in meeting the unique needs of government agencies, government contractors, and prospective employees. It operates as a subsidiary of the Adecco Group, the world's largest human capital solutions organization, with a global network in over 60 countries and territories. TAD PGS offers a wide range of services to address security, compliance, technical requirements, project support, and career guidance within the government sector.
Full Job Description
As a Supports Specialist, you are the heart of Our Client's core service and essential to the Company mission to dramatically improve individuals' independent living. You will provide health and safe ty supports for individuals under Our Client's support using video, text messages, voice communications, various high-tech sensors (such as wearables, Smart Home sensors, and health care sensors), and Our Client's proprietary software technology. With this technology, you will provide individuals with reminders and check-ins, observe activities as needed, as well as supply a safe space to report emergencies. A Supports Specialist practices a high level of efficiency when communicating with individuals under support, and cultivates relationships while keeping a calm demeanor when responding under pressure.
Job Responsibilities:
+ Scheduled Client "check-ins' with individuals under support for medication compliance, wellness checks, general reminders, and other similar situations.
+ Provide remote intervention to handle specific situations that range from talking with individuals under Support to dispatching emergency services.
+ Responds quickly and practically to emergencies, crises, or unexpected problems during shifts.
+ Record activities and Support Notes, as necessary.
+ Adheres to and accurately promotes all Company Policies and Procedures to all employees.
+ Ensures that Clients and their Support Circle are satisfied and identifies, documents & reports the issues when they are not satisfied.
Basic Hiring Criteria:
+ Excellent listening, communication, and writing skills.
+ Adaptability and willingness to learn and adjust.
+ Ability to stay calm and act appropriately in an emergency.
+ Ability to comprehend and retain multiple sets of written information with specific directions and varied needs.
+ Ability to use and maneuver multiple computer applications.
+ Proficiency with various web browsers and applications, such as Zoom, Teams, Outlook Email, Word, Excel, and other necessary virtual meeting platforms.
VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please visithttp://www.tadpgs.com/candidate-privacy/orhttps://pdsdefense.com/candidate-privacy/
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