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Director of Food and Beverage
Hyatt • NASHVILLE, TN 37230 • Posted 30 days ago
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In-person • Full-time • Senior Manager
Job Highlights
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The Director of Food and Beverage at Hyatt is a senior leadership role responsible for overseeing and directing all Food and Beverage operations, including Banquets, Restaurants, In-Room Dining, Lounges, Stewarding, and any other related areas. This position reports to the hotel General Manager and is a highly visible role with exposure to Senior and Corporate leadership. The role involves short and long-term planning, budget management, marketing, employee development, and ensuring high levels of customer satisfaction through quality control and service standards.
Responsibilities
- Responsible for short and long term planning and the management of the Food and Beverage operations in the front and back of the house
- Develop and recommend the budget, marketing plans and objectives and manages within those approved plans
- Participate in total hotel management as a member of the Hotel Executive Committee
- Implement and maintain F&B sales/marketing programs
- Direct and oversee development of employees
- Hire, train, empower, coach and counsel, performance and salary reviews
- Direct the implementation of the payroll, reports, forecasts, inventory and budget for food and beverage operations
- Coordinate food and beverage operations with other hotel departments to ensure efficient guest service
- Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality
- Implement procedures to increase guest and associate satisfaction
- Exercise quality control for both food and beverage
- Maintaining Hyatt standards of service and ensure their implementation
- Performing daily walk-through to ensure full compliance with Department of Health regulations and Hyatt Corporate standards
- Maintain communications with Corporate Staff
- Coach and counsel employees to reflect Hyatt service standards and procedures
Qualifications
Required
- Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds
- 6 years or more of progressive hotel Food and Beverage experience (typically with Hyatt)
- Service oriented style with professional presentations skills
- At least 5 years experience in a senior role in a food and beverage environment
- Proven leadership skills
- Clear concise written and verbal communication skills in English
- Must be proficient in Microsoft Word and Excel
- Must have excellent organizational, interpersonal and administrative skills
- Experience implementing new F&B concepts
Preferred
- With opening hotels, previous hotel pre-opening experience
- Hotel/Hospitality degree
About Hyatt
Hyatt Hotels Corporation is an American multinational hospitality company operating luxury hotels and resorts worldwide. It offers various products and services under brands like Park Hyatt, Grand Hyatt, and Andaz, catering to different market segments. With a strong global presence and a focus on expansion and customer well-being, Hyatt remains a prominent player in the hospitality industry.
Full Job Description
**Description:**
At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. As a member of the properties Executive Committee, the Director of Food and Beverage is a highly visible role with exposure to Senior and Corporate leadership. This position reports to the hotel General Manager.
The Director of Food and Beverage is responsible for overseeing and directing Banquets, Restaurants, In-Room Dining, Lounges, Stewarding, and any other Food or Beverage related areas operated by Hyatt.
Duties include:
+ Responsible for short and long term planning and the management of the Food and Beverage operations in the front and back of the house
+ Develop and recommend the budget, marketing plans and objectives and manages within those approved plans
+ Participate in total hotel management as a member of the Hotel Executive Committee
+ Implement and maintain F&B sales/marketing programs
+ Direct and oversee development of employees
+ Hire, train, empower, coach and counsel, performance and salary reviews
+ Direct the implementation of the payroll, reports, forecasts, inventory and budget for food and beverage operations
+ Coordinate food and beverage operations with other hotel departments to ensure efficient guest service
+ Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality
+ Implement procedures to increase guest and associate satisfaction
+ Exercise quality control for both food and beverage
+ Maintaining Hyatt standards of service and ensure their implementation
+ Performing daily walk-through to ensure full compliance with Department of Health regulations and Hyatt Corporate standards
+ Maintain communications with Corporate Staff
+ Coach and counsel employees to reflect Hyatt service standards and procedures
Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.
**Qualifications:**
+ Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds
+ 6 years or more of progressive hotel Food and Beverage experience (typically with Hyatt)
+ With opening hotels, previous hotel pre-opening experience preferred
+ Service oriented style with professional presentations skills
+ At least 5 years experience in a senior role in a food and beverage environment
+ Proven leadership skills
+ Hotel/Hospitality degree an asset
+ Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, proven track record in high volume concept, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
+ Clear concise written and verbal communication skills in English
+ Must be proficient in Microsoft Word and Excel
+ Must have excellent organizational, interpersonal and administrative skills
+ Experience implementing new F&B concepts
**Primary Location:** US-TN-Nashville
**Organization:** Dream Nashville
**Pay Basis:** Yearly
**Job Level:** Full-time
**Job:** Food and Beverage
**Req ID:** NAS002208
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.
At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. As a member of the properties Executive Committee, the Director of Food and Beverage is a highly visible role with exposure to Senior and Corporate leadership. This position reports to the hotel General Manager.
The Director of Food and Beverage is responsible for overseeing and directing Banquets, Restaurants, In-Room Dining, Lounges, Stewarding, and any other Food or Beverage related areas operated by Hyatt.
Duties include:
+ Responsible for short and long term planning and the management of the Food and Beverage operations in the front and back of the house
+ Develop and recommend the budget, marketing plans and objectives and manages within those approved plans
+ Participate in total hotel management as a member of the Hotel Executive Committee
+ Implement and maintain F&B sales/marketing programs
+ Direct and oversee development of employees
+ Hire, train, empower, coach and counsel, performance and salary reviews
+ Direct the implementation of the payroll, reports, forecasts, inventory and budget for food and beverage operations
+ Coordinate food and beverage operations with other hotel departments to ensure efficient guest service
+ Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality
+ Implement procedures to increase guest and associate satisfaction
+ Exercise quality control for both food and beverage
+ Maintaining Hyatt standards of service and ensure their implementation
+ Performing daily walk-through to ensure full compliance with Department of Health regulations and Hyatt Corporate standards
+ Maintain communications with Corporate Staff
+ Coach and counsel employees to reflect Hyatt service standards and procedures
Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.
**Qualifications:**
+ Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds
+ 6 years or more of progressive hotel Food and Beverage experience (typically with Hyatt)
+ With opening hotels, previous hotel pre-opening experience preferred
+ Service oriented style with professional presentations skills
+ At least 5 years experience in a senior role in a food and beverage environment
+ Proven leadership skills
+ Hotel/Hospitality degree an asset
+ Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, proven track record in high volume concept, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
+ Clear concise written and verbal communication skills in English
+ Must be proficient in Microsoft Word and Excel
+ Must have excellent organizational, interpersonal and administrative skills
+ Experience implementing new F&B concepts
**Primary Location:** US-TN-Nashville
**Organization:** Dream Nashville
**Pay Basis:** Yearly
**Job Level:** Full-time
**Job:** Food and Beverage
**Req ID:** NAS002208
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.
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