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Customer Service Advocate, Remote
Disabled Veteran Solutions • Remote • Posted 30+ days ago
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Remote • Full-time • $17.00/hr • Entry Level
Job Highlights
Using AI ⚡ to summarize the original job post
Disabled Veteran Solutions is seeking a Customer Service Advocate to join their team. This role involves navigating the world of PCPs, meds, appointments, and benefits for 50-70 individuals daily, making a significant impact on their lives. The position is full-time, requiring flexibility and the ability to handle multiple tasks simultaneously. A 5-week intensive orientation is provided, along with ongoing training and support.
Responsibilities
- Navigate the world of PCPs, meds, appointments, and benefits for 50-70 individuals daily.
- Handle multiple tasks simultaneously while on the phone.
- Utilize web-based systems effectively.
- Keep track of all details and information.
Qualifications
Required
- High School Diploma
- At least a year of experience in insurance operations
- Ability to handle web-based systems
Preferred
- Bachelor's degree
- Healthcare/insurance experience
- Background in social work, behavioral health, or similar fields
- Customer service experience with problem-solving skills
About Disabled Veteran Solutions
Disabled Veteran Solutions is a nationally recognized brand based in Erie, PA, offering outsourced BPO services such as full-service contact center solutions, IVR, front and back office services, PEO, and consulting. The company specializes in helping organizations achieve Supplier Diversity Credits and promoting social responsibility, with a strong focus on maintaining information security and regulatory compliance. Their services cater to clients in 17 states across various industries, led by a senior management team with over 25 years of experience in the call center industry.
Full Job Description
Ready for a Mission That Matters?
Hey there, superstar! Disabled Veteran Solutions (DVS) is on the hunt for a rockstar Customer Advocate to join our Customer Service Division. At DVS, you're not just another cog in the machine - you're a vital part of a diverse, inclusive team that's all about making a difference.
The Mission
As a Customer Advocate, you'll be the healthcare hero for 50-70 individuals every day. You'll navigate the world of PCPs, meds, appointments, and benefits like a pro, armed with your knowledge and your amazing people skills. And the best part? You'll be making a real impact on people's lives.
The Deets
+ This is a full-time gig, Monday through Friday (because everyone needs a little weekend, right?)
+ You'll need to be flexible and ready to rock one of our 8-hour shifts between 8am and 8pm EST.
+ Get ready for an intensive 5-week orientation (don't worry, we've got you covered with training and support every step of the way).
Your Secret Weapons
+ A keen ear for listening and a knack for finding solutions
+ The ability to juggle multiple tasks like a pro (think navigating databases while still being your awesome self on the phone)
+ A passion for helping others and making their day better
Your Arsenal
+ High School Diploma (but bonus points if you've got a bachelor's degree under your belt)
+ At least a year of experience in insurance operations (we know, it doesn't sound exciting, but trust us, it's key)
+ You're a tech whiz and can handle our MANY web-based systems like a boss
+ You're all about the details and can keep track of everything
The Cherry on Top
+ Healthcare/insurance experience (if you know your way around medical terminology and benefit plans, we want to hear from you)
+ A background in social work, behavioral health, or anything else that shows you're all about helping others
+ You're a customer service ninja with mad problem-solving skills
Why DVS?
+ We're all about rewarding our team members with the good stuff (competitive salaries, awesome benefits)
+ We're a nationally recognized company that's all about excellence (and we're veteran-owned, so we get it)
+ You'll have the chance to grow and develop in a role that will challenge you in the best way possible
So what are you waiting for? If you're ready for a mission that matters, let's do this!
A pre-employment drug screening and criminal background check are required prior to employment.
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