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Service Desk
ManpowerGroup • Rancho Cordova, CA 95670 • Posted 29 days ago
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In-person • Full-time • $18.45/hr • Entry Level
Job Highlights
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We are seeking capable Customer Service professionals passionate about helping others to join our team as Service Desk Representatives in Rancho Cordova, CA. The role involves assisting clients and recipients of the IHSS Program with various support needs, including registration, password resets, timesheet submission, claims submissions, direct deposit setup, and general inquiries. The position requires proficiency with various tools and technology, multitasking, and being a team player.
Responsibilities
- Registration for the Telephonic Timesheet System and/or Website
- Assistance with password resets
- Instruction and troubleshooting guidance through timesheet submission
- Claims submissions
- Direct Deposit Setup, Change, or Cancellation instructions
- Garnishment Status
- General questions regarding timesheets, payment information, or how to use the systems
- Proficiency with various tools and technology including Outlook, Windows, and utilizing three different monitors simultaneously
- Multitasking throughout the day in using the computer while speaking with callers on the phone
Qualifications
Required
- Competency in giving directions
- Ability to respond to questions
- Capability to walk callers through troubleshooting basic technical issues
Full Job Description
Our client is looking for hardworking, motivated talent to join their team. Don't wait... apply today!
Job Title: Service Desk Representative
Location: Rancho Cordova, CA
Pay Range: $18.45 per hour
What's the Job?
We are looking for capable Customer Service professionals passionate about helping others. This position requires competency in giving directions, responding to questions, and walking callers through troubleshooting basic technical issues. Providers and Recipients of the IHSS Program contact the Service Desk for support in the following areas including and not limited to:
+ Registration for the Telephonic Timesheet System and/or Website
+ Assistance with password resets
+ Instruction and troubleshooting guidance through timesheet submission
+ Claims submissions
+ Direct Deposit Setup, Change, or Cancellation instructions
+ Garnishment Status
+ General questions regarding timesheets, payment information, or how to use the systems
Service Desk agents must be proficient with various tools and technology including and not limited to:
+ Checking email through Outlook
+ Toggling between multiple systems in Windows
+ Follow instructions to troubleshoot basic technical issues in Windows
+ Utilizing three different monitors simultaneously
+ Multitasking throughout the day in using the computer while speaking with callers on the phone.
Must be a team player.
Additional benefits offerings for our Experis consultants include:
+ Medical, Dental, Vision, 401k
+ Weekly pay with direct deposit
+ Consultant Care support
+ Free training to upgrade your skills
+ Dedicated Career Partner to help you achieve your career goals
If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!
**About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells**
_ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands -_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _- creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent._
ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.
Job Title: Service Desk Representative
Location: Rancho Cordova, CA
Pay Range: $18.45 per hour
What's the Job?
We are looking for capable Customer Service professionals passionate about helping others. This position requires competency in giving directions, responding to questions, and walking callers through troubleshooting basic technical issues. Providers and Recipients of the IHSS Program contact the Service Desk for support in the following areas including and not limited to:
+ Registration for the Telephonic Timesheet System and/or Website
+ Assistance with password resets
+ Instruction and troubleshooting guidance through timesheet submission
+ Claims submissions
+ Direct Deposit Setup, Change, or Cancellation instructions
+ Garnishment Status
+ General questions regarding timesheets, payment information, or how to use the systems
Service Desk agents must be proficient with various tools and technology including and not limited to:
+ Checking email through Outlook
+ Toggling between multiple systems in Windows
+ Follow instructions to troubleshoot basic technical issues in Windows
+ Utilizing three different monitors simultaneously
+ Multitasking throughout the day in using the computer while speaking with callers on the phone.
Must be a team player.
Additional benefits offerings for our Experis consultants include:
+ Medical, Dental, Vision, 401k
+ Weekly pay with direct deposit
+ Consultant Care support
+ Free training to upgrade your skills
+ Dedicated Career Partner to help you achieve your career goals
If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!
**About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells**
_ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands -_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _- creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent._
ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.
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