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Support Services Supervisor - 3rd Shift
Labcorp • Tucker, GA 30085 • Posted 30+ days ago
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In-person • Full-time • Junior Manager
Job Highlights
Using AI ⚡ to summarize the original job post
LabCorp is seeking a Support Services Supervisor to join their team in Tucker, GA. This role involves supervising laboratory support operations in areas such as Technical Services, Accessioning, Specimen Management and Referrals, data entry, results transmissions, customer services, switchboard, and administration. The position offers a challenging and customer-focused work environment, with a mission to improve health and lives.
Responsibilities
- Supervise the day-to-day operations of the Accessioning department.
- Oversee up to 20 employees.
- Assist with preparation of laboratory specimens for analysis and testing.
- Directly supervise, train, and mentor non-technical personnel of the department.
- Monitor daily workflow in the lab and schedule adequate coverage.
- Ensure all shifts in the department are properly staffed.
- Research and resolve any production errors while escalating when necessary.
- Engage in continuous process and service level improvements.
- Perform quality assurance checks to ensure efficiency and accuracy.
- Prepare and maintain Quality Assurance records and documents.
- Meet regularly with direct reports to provide coaching and feedback for their development.
- Administer and manage policies and procedures.
- Process and maintain payroll and personnel files.
- Perform administrative duties as needed.
Qualifications
Required
- High school diploma or equivalent
- 3 years of relevant experience; preferably in a clinical laboratory
- Strong computer skills and working knowledge of Microsoft Office
- Excellent communication skills; both written and verbal
- High level of attention to detail with strong organizational and prioritization skills
- Strong critical thinking skills with the ability to make decisions in a fast-paced environment
- Ability to handle the physical requirements of the position
Preferred
- Associate or bachelor's degree
- Prior supervisory or leadership experience
- Familiarity with laboratory operations as well as policies and procedures
About Labcorp
Labcorp is a leading global life sciences company specializing in clinical laboratory services, drug development support, and diagnostic technologies. The company operates a vast network of clinical laboratories across the United States and in more than 60 countries worldwide. Labcorp offers a wide range of products and services, including routine and specialty testing, genetic testing, clinical trials, and central laboratory services, with a focus on improving health and lives globally.
Full Job Description
Are you detail oriented, process focused, and enjoy leading others? Are you looking for an industry leading company that offers growth and stability? LabCorp is seeking a **Support Services Supervisor** to join our team in Tucker, GA. In this position, you will work in a fast paced, customer focused, and challenging environment, and will be a part of our overall mission at LabCorp: "Improving Health, Improving Lives".
**Work Schedule:**
Monday - Friday, scheduled hours vary between 7:30pm-3:30am with weekend/holidays coverage.
This is a full-time position working 40 hours per week. The hours/location may change/vary based on business need and/or the request(s) of your supervisor or management.
.
**Work Location: Tucker, GA**
**Benefits** **:** All job offers will be based on a candidate's skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data. Regular, full-time or part-time employees working 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(K), ESPP, Paid time off (PTO) or Flexible time off (FTO), Commissions, and Company bonus where applicable. For more detailed information, please click here (https://careers.labcorp.com/global/en/us-rewards-and-wellness)
**In this role you will supervise most laboratory support operations in one or more of the following areas: Technical Services, Accessioning, Specimen Management and Referrals, data entry, results transmissions, customer services, switchboard, and administration. Performs a wide variety of administrative duties for designated departments/lab. Processes and maintains payroll records for the department. Responsible for policies and procedures.**
**Requirements**
+ High school diploma or equivalent
+ Associate or bachelor's degree is a plus
+ 3 years of relevant experience; preferably in a clinical laboratory
+ Prior supervisory or leadership experience is preferred.
+ Familiarity with laboratory operations as well as policies and procedures are preferred.
+ Strong computer skills and working knowledge of Microsoft Office
+ Excellent communication skills; both written and verbal
+ High level of attention to detail with strong organizational and prioritization skills
+ Strong critical thinking skills with the ability to make decisions in a fast-paced environment.
+ Ability to handle the physical requirements of the position.
**Job Duties/Responsibilities**
+ Supervise the day-to-day operations of the Accessioning department.
+ Overseeing up to 20 employees
+ Assist with preparation of laboratory specimens for analysis and testing.
+ Directly supervise, train, and mentor non-technical personnel of the department
+ Monitor daily workflow in the lab and schedule adequate coverage.
+ Responsible for ensuring all shifts in the department are properly staffed.
+ Research and resolve any production errors while escalating when necessary.
+ Engage in continuous process and service level improvements.
+ Perform quality assurance checks to ensure efficiency and accuracy.
+ Prepare and maintain Quality Assurance records and documents.
+ Meet regularly with direct reports to provide coaching and feedback for their development.
+ Responsible for administering and managing policies and procedures.
+ Process and maintain payroll and personnel files.
+ Perform administrative duties as needed.
**_If you're looking for a career that offers opportunities for growth, continual_**
**_development, professional challenge, and the chance to make a real difference, apply today!_**
**Labcorp is proud to be an Equal Opportunity Employer:**
As an EOE/AA employer, Labcorp strives for diversity and inclusion in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic.
**We encourage all to apply**
If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site (https://careers.labcorp.com/global/en/accessibility) or contact us at Labcorp Accessibility (Disability_apply@LabCorp.com) .
For more information about how we collect and store your personal data, please see our Privacy Statement (https://www.labcorp.com/about/web-privacy-policy) .
**Work Schedule:**
Monday - Friday, scheduled hours vary between 7:30pm-3:30am with weekend/holidays coverage.
This is a full-time position working 40 hours per week. The hours/location may change/vary based on business need and/or the request(s) of your supervisor or management.
.
**Work Location: Tucker, GA**
**Benefits** **:** All job offers will be based on a candidate's skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data. Regular, full-time or part-time employees working 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(K), ESPP, Paid time off (PTO) or Flexible time off (FTO), Commissions, and Company bonus where applicable. For more detailed information, please click here (https://careers.labcorp.com/global/en/us-rewards-and-wellness)
**In this role you will supervise most laboratory support operations in one or more of the following areas: Technical Services, Accessioning, Specimen Management and Referrals, data entry, results transmissions, customer services, switchboard, and administration. Performs a wide variety of administrative duties for designated departments/lab. Processes and maintains payroll records for the department. Responsible for policies and procedures.**
**Requirements**
+ High school diploma or equivalent
+ Associate or bachelor's degree is a plus
+ 3 years of relevant experience; preferably in a clinical laboratory
+ Prior supervisory or leadership experience is preferred.
+ Familiarity with laboratory operations as well as policies and procedures are preferred.
+ Strong computer skills and working knowledge of Microsoft Office
+ Excellent communication skills; both written and verbal
+ High level of attention to detail with strong organizational and prioritization skills
+ Strong critical thinking skills with the ability to make decisions in a fast-paced environment.
+ Ability to handle the physical requirements of the position.
**Job Duties/Responsibilities**
+ Supervise the day-to-day operations of the Accessioning department.
+ Overseeing up to 20 employees
+ Assist with preparation of laboratory specimens for analysis and testing.
+ Directly supervise, train, and mentor non-technical personnel of the department
+ Monitor daily workflow in the lab and schedule adequate coverage.
+ Responsible for ensuring all shifts in the department are properly staffed.
+ Research and resolve any production errors while escalating when necessary.
+ Engage in continuous process and service level improvements.
+ Perform quality assurance checks to ensure efficiency and accuracy.
+ Prepare and maintain Quality Assurance records and documents.
+ Meet regularly with direct reports to provide coaching and feedback for their development.
+ Responsible for administering and managing policies and procedures.
+ Process and maintain payroll and personnel files.
+ Perform administrative duties as needed.
**_If you're looking for a career that offers opportunities for growth, continual_**
**_development, professional challenge, and the chance to make a real difference, apply today!_**
**Labcorp is proud to be an Equal Opportunity Employer:**
As an EOE/AA employer, Labcorp strives for diversity and inclusion in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic.
**We encourage all to apply**
If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site (https://careers.labcorp.com/global/en/accessibility) or contact us at Labcorp Accessibility (Disability_apply@LabCorp.com) .
For more information about how we collect and store your personal data, please see our Privacy Statement (https://www.labcorp.com/about/web-privacy-policy) .
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