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General Manager - Hilton Baltimore
Hilton • Baltimore, MD 21217 • Posted 29 days ago
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In-person • Full-time • Senior Manager
Job Highlights
Using AI ⚡ to summarize the original job post
As the General Manager at Hilton Baltimore, you will lead and manage all hotel operations, ensuring outstanding guest service and financial profitability. This role involves strategic planning, budgeting, overseeing sales and marketing initiatives, and serving as the primary liaison with hotel owners and corporate entities. You will also be responsible for team member satisfaction, performance, and development.
Responsibilities
- Lead, direct and manage all hotel operations including budgeting and forecasting, strategic planning, leading service initiatives, and overseeing sales and marketing initiatives.
- Ensure guest and team member satisfaction.
- Monitor and develop team member performance, including supervision, professional development, scheduling, counseling, evaluations, and recognition and reward.
- Recruit, interview and train team members.
- Oversee service quality, operational efficiency, guest satisfaction, standards compliance and service and financial measurements.
- Identify operational performance, productivity and efficiency gaps and implement measures to correct those deficiencies.
- Serve as primary liaison with hotel owners and corporate entities.
Qualifications
Required
- A minimum of 3 years General Manager experience managing a property with $20M or greater revenue.
- Success in building strong service cultures, increasing team member engagement and guest loyalty.
- Proven ability to provide strong oversight in cash flow management and ensuring financial acumen in all aspects of operations.
- Thorough understanding of revenue management and commercial strategies.
- Ability to build and maintain successful ownership relationships and partnerships.
Preferred
- Hilton brand expertise.
- Local market knowledge.
About Hilton
Hilton is a leading global hospitality company that operates a diverse portfolio of hotels and resorts. Founded in 1919, Hilton offers a wide range of hotel accommodations, dining options, event spaces, and personalized guest services through its various brands like Hilton Hotels & Resorts, Waldorf Astoria Hotels & Resorts, and Hampton by Hilton. Hilton has a strong global presence, serving customers in 119 countries and territories, and remains a key player in the hospitality industry with a focus on innovation and customer satisfaction.
Full Job Description
**About the Opportunity**
Are you ready to shape the future of Hilton Baltimore as our next General Manager? In this dynamic role, you'll inspire and lead a dedicated team, setting the standard for outstanding guest service\. You'll be the crucial link between the hotel, its owners, and corporate partners, managing relationships, crafting effective communication strategies, and steer collaborative growth opportunities\.
If you're excited to drive excellence and make a real impact, we can't wait to hear from you and look forward to reviewing your application\.
**About the Property**
Located in the heart of Baltimore, Hilton Baltimore offers convenient access to top local attractions\. Just a short walk away, guests can explore the Inner Harbor, visit the National Aquarium, or catch a game at Oriole Park at Camden Yards\. The nearby Baltimore Museum of Art and the historic Fells Point district are also within easy reach\. After a day of sightseeing, unwind with views of the bustling cityscape\.
Join us and be a part of a team dedicated to enhancing our guests' experiences in a prime downtown location\.
To learn more about this property, click HERE \(https://www\.hilton\.com/en/hotels/bwicchh\-hilton\-baltimore/\) \.
**What will I be doing?**
As the General Manager, you would be responsible for managing daily hotel operations and providing overall leadership in the hotel's continuing effort to deliver outstanding guest service and financial profitability\. Specifically, you would be responsible for performing the following tasks to the highest standards:
+ Lead, direct and manage all hotel operations including, but not limited to hotel budgeting and forecasting, strategic planning, leading service initiatives, leading and managing balanced scorecard performance, implementing and complying with all company policies and standards, overseeing sales and marketing initiatives, leading and developing the executive team, responding to guests inquiries and resolving concerns and hotel\-wide meeting participation and facilitation
+ Ensure guest and team member satisfaction
+ Monitor and develop team member performance, particularly the executive team and department heads, to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward
+ Recruit, interview and train team members
+ Oversee service quality, operational efficiency, guest satisfaction, standards compliance and service and financial measurements
+ Identify operational performance, productivity and efficiency gaps and implement measures to correct those deficiencies
+ Serve as primary liaison with hotel owners and corporate entities
**What are we looking for?**
**Basic Qualifications:**
+ A minimum of 3 years General Manager experience managing a property with $20M or greater revenue\.
+ Success in building strong service cultures, increasing team member engagement and guest loyalty\.
+ Proven ability to provide strong oversight in cash flow management and ensuring financial acumen in all aspects of operations\.
+ Thorough understanding of revenue management and commercial strategies\.
+ Ability to build and maintain successful ownership relationships and partnerships\.
**Preferred Qualifications:**
+ Hilton brand expertise\.
+ Local market\.
Since being founded in 1919, Hilton has been a leader in the hospitality industry\. Today, Hilton remains a beacon of innovation, quality, and success\. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values\. Specifically, we look for demonstration of these Values:
+ Hospitality \- We're passionate about delivering exceptional guest experiences\.
+ Integrity \- We do the right thing, all the time\.
+ Leadership \- We're leaders in our industry and in our communities\.
+ Teamwork \- We're team players in everything we do\.
+ Ownership \- We're the owners of our actions and decisions\.
+ Now \- We operate with a sense of urgency and discipline\.
In addition, we look for the demonstration of the following key attributes:
+ Quality
+ Productivity
+ Dependability
+ Customer Focus
+ Adaptability
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full\-service hotels and resorts to extended\-stay suites and mid\-priced hotels\. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value\. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands\. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day\. And, our amazing Team Members are at the heart of it all\!
**Job:** _General Manager/Hotel Manager_
**Title:** _General Manager \- Hilton Baltimore_
**Location:** _null_
**Requisition ID:** _HOT0AWBY_
**EOE/AA/Disabled/Veterans**
Are you ready to shape the future of Hilton Baltimore as our next General Manager? In this dynamic role, you'll inspire and lead a dedicated team, setting the standard for outstanding guest service\. You'll be the crucial link between the hotel, its owners, and corporate partners, managing relationships, crafting effective communication strategies, and steer collaborative growth opportunities\.
If you're excited to drive excellence and make a real impact, we can't wait to hear from you and look forward to reviewing your application\.
**About the Property**
Located in the heart of Baltimore, Hilton Baltimore offers convenient access to top local attractions\. Just a short walk away, guests can explore the Inner Harbor, visit the National Aquarium, or catch a game at Oriole Park at Camden Yards\. The nearby Baltimore Museum of Art and the historic Fells Point district are also within easy reach\. After a day of sightseeing, unwind with views of the bustling cityscape\.
Join us and be a part of a team dedicated to enhancing our guests' experiences in a prime downtown location\.
To learn more about this property, click HERE \(https://www\.hilton\.com/en/hotels/bwicchh\-hilton\-baltimore/\) \.
**What will I be doing?**
As the General Manager, you would be responsible for managing daily hotel operations and providing overall leadership in the hotel's continuing effort to deliver outstanding guest service and financial profitability\. Specifically, you would be responsible for performing the following tasks to the highest standards:
+ Lead, direct and manage all hotel operations including, but not limited to hotel budgeting and forecasting, strategic planning, leading service initiatives, leading and managing balanced scorecard performance, implementing and complying with all company policies and standards, overseeing sales and marketing initiatives, leading and developing the executive team, responding to guests inquiries and resolving concerns and hotel\-wide meeting participation and facilitation
+ Ensure guest and team member satisfaction
+ Monitor and develop team member performance, particularly the executive team and department heads, to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward
+ Recruit, interview and train team members
+ Oversee service quality, operational efficiency, guest satisfaction, standards compliance and service and financial measurements
+ Identify operational performance, productivity and efficiency gaps and implement measures to correct those deficiencies
+ Serve as primary liaison with hotel owners and corporate entities
**What are we looking for?**
**Basic Qualifications:**
+ A minimum of 3 years General Manager experience managing a property with $20M or greater revenue\.
+ Success in building strong service cultures, increasing team member engagement and guest loyalty\.
+ Proven ability to provide strong oversight in cash flow management and ensuring financial acumen in all aspects of operations\.
+ Thorough understanding of revenue management and commercial strategies\.
+ Ability to build and maintain successful ownership relationships and partnerships\.
**Preferred Qualifications:**
+ Hilton brand expertise\.
+ Local market\.
Since being founded in 1919, Hilton has been a leader in the hospitality industry\. Today, Hilton remains a beacon of innovation, quality, and success\. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values\. Specifically, we look for demonstration of these Values:
+ Hospitality \- We're passionate about delivering exceptional guest experiences\.
+ Integrity \- We do the right thing, all the time\.
+ Leadership \- We're leaders in our industry and in our communities\.
+ Teamwork \- We're team players in everything we do\.
+ Ownership \- We're the owners of our actions and decisions\.
+ Now \- We operate with a sense of urgency and discipline\.
In addition, we look for the demonstration of the following key attributes:
+ Quality
+ Productivity
+ Dependability
+ Customer Focus
+ Adaptability
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full\-service hotels and resorts to extended\-stay suites and mid\-priced hotels\. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value\. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands\. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day\. And, our amazing Team Members are at the heart of it all\!
**Job:** _General Manager/Hotel Manager_
**Title:** _General Manager \- Hilton Baltimore_
**Location:** _null_
**Requisition ID:** _HOT0AWBY_
**EOE/AA/Disabled/Veterans**
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