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Customer Service Representative - Limited Service (Remote in NJ)
Maximus • Remote • Posted 30+ days ago
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Remote • Full-time • Temporary • Entry Level
Job Highlights
Using AI ⚡ to summarize the original job post
The Customer Service Representative at Maximus is responsible for answering inquiries from Marketplace individual consumers, including general information and assisting individuals and families in applying for health care coverage through the Marketplace. This is a limited-service, full-time position anticipated to last approximately 4 months, with a Bring Your Own Device (BYOD) requirement. The role involves handling inbound and outbound contacts, tracking and documenting all inquiries, and facilitating the fulfillment of caller requests.
Responsibilities
- Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies.
- Respond effectively to all forms of inbound and outbound contacts.
- Track and document all inquiries using the applicable systems.
- Transfer/refer consumers to appropriate entities according to the established guidelines.
- Facilitate the fulfillment of caller requests for materials via mail, email, or download.
- Facilitate translation services for non-English speaking callers according to procedures.
- Escalate calls or issues to the appropriate designated staff for resolution as needed.
- Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems.
Qualifications
Required
- High school diploma or GED
- 6+ months of relevant professional experience or equivalent combination of education and experience
- Strong data entry and telephone skills
- Excellent organizational, interpersonal, written, and verbal communication skills
- Ability to perform comfortably in a fast-paced work environment
- Ability to successfully execute many complex tasks simultaneously
- Ability to work as a team member, as well as independently
- Must have a personal PC with operating system of Windows 10 or higher
- Home internet speed 25+ Mbps download speed; 15+ Mbps upload and hardwired
- PC Processor: Intel i5, AMD Ryzen 5, or better
- PC Memory: 3.1 8+ GB RAM
- PC Hard Drive Storage: 4.1 256 GB SSD
- USB Headset with wired microphone
- Webcam
- Smartphone: Android or Apple smartphone with working camera and capability of installing applications necessary for daily system login
Preferred
- Previous experience with computers, phone systems, and headsets
- Previous experience in customer service and call center
- Bi-lingual Spanish
About Maximus
Maximus is a leading provider of government services and solutions in the United States and globally, focusing on programs for vulnerable populations such as Medicaid, Medicare, and Child Support Enforcement. The company, founded in 1975 and headquartered in Reston, Virginia, partners with organizations like Accenture and the Australian Department of Health to deliver innovative healthcare services. Maximus maintains a strong market position through its extensive experience, expertise, and commitment to customer satisfaction in the competitive government services industry.
Full Job Description
General information
Description & Requirements
* Benefits including Medical, Dental, Vision and 401k
* Paid Time Off (PTO) and Holidays
* Employee Recognition, Discount, and Wellness Programs
* Diversity, Equity, and Inclusion Initiatives
* Professional Development Opportunities
Essential Duties and Responsibilities:
- Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies.
- Respond effectively to all forms of inbound and outbound contacts.
- Track and document all inquiries using the applicable systems.
- Transfer/refer consumers to appropriate entities according to the established guidelines.
Facilitate the fulfillment of caller requests for materials via mail, email, or download.
- Facilitate translation services for non-English speaking callers according to procedures.
- Escalate calls or issues to the appropriate designated staff for resolution as needed.
- Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems.
- High school diploma or GED required and 6+ months of relevant professional experience required, or equivalent combination of education and experience.
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