Banquet Manager

The LAZ Hospitality Services silo is a unique team within LAZ Parking dedicated to growth through operational and financial excellence. The Hospitality team specializes in Hotel Partnerships across the country and excels at developing relationships through training, human connection, and career development for our employees and partners.

The Spirit of the Position:

The Banquet Manager supports overseeing the financial, operational, safety and service-related success at the hotel (West Hollywood, CA). The Banquet Manager will report to the Director of Operations and manage Captains, Servers, Bartenders, Housemen, and Porters.

The key relationships the Banquet Manager will be responsible for maintaining are:

• F&B Staff, Kitchen Staff, Catering, Sales, Storeroom, Managers, Front Desk, Accounting, Housekeeping, Executive Offices, Engineering, Valet Staff
• Hotel Guests, Hotel Event Clientele

Principal Job Duties:

• Responsible for the financial, operational, safety and service-related success at the hotel.
• Managing, planning, scheduling, training, and directing the activities of Shift Leads, Captains, and frontline staff.
• Ensure that increased revenue, controlled expenses, and customer satisfaction are maximized by maintaining the highest level of safety & service thresholds and initiatives that are aligned with the expectations of our client.
• for the management of all aspects of meeting space functions in accordance with hotel standards in a luxury hotel.
• implements, and maintains a service and management philosophy which serves as a guide to respective staff to ensure 100% guest satisfaction.

Education + Certificates:

• Bachelor’s Degree or Associate Degree in Business Management or Hospitality preferred.
• Certification of previous training in liquor, wine, and food service.
• Certification in alcohol awareness program.
• Certification in CPR.
• Manager level Food handling certificate.

Experience:

• Management experience in a luxury hotel/hospitality environment required.
• Minimum 2-3 years’ experience as Banquet Manager in a hotel required.
• Knowledge of specific meeting room set-up styles.
• Knowledge of staffing guidelines for various sized events.
• Fluency in English both verbal and non-verbal.
• Compute basic arithmetic.
• Must be able to read and comprehend P&L’s.
• Familiarity with food and beverage cost controls.
• Maintain confidentiality of guest information and pertinent hotel data.
• Ascertain departmental training needs and provide such training.
• Direct performance of staff and follow up with corrections when needed.

Desirable Skills:

• Ability to input and access information in computers/point of sales system.
• Previous guest relations training.
• Perform job functions with attention to detail, speed, and accuracy.
• Exceptional organizational skills.
• Be a critical thinker, remain calm, and resolve problems using good judgment.
• Follow directions thoroughly.
• Understand guest’s service needs.
• Work cohesively with co-workers as part of a team.
• Work with minimal supervision.

Physical Demands:

• Ability to work under variable temperature conditions (extreme heat or cold).
• to work under variable noise levels.
• to work both outdoors and indoors.
• to work around chemicals.
• Ability to lift, push and pull at least 50 pounds.
• Ability to stand, walk and run for extended periods of time.
• Ability to bend, stoop, squat and lift frequently throughout a shift.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

FLSA Status: Exempt, Non-Tipped

LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.

LAZ Parking participates in E-Verify.