Program Manager or Senior Project Manager

Role: Program Manager or Senior Project Manager

Job Type: Full Time

Location: Seattle, WA / St. Louis, MO(Onsite)

Job Description

RFP and Procurement-specific

• Facilitate extension of incumbent supplier contract; with necessary addendums to stabilize existing services
• Assist with SOW development as needed for supplemental support from alternate supplier(s) to support need during RFP process
• Responsible for driving the evaluation of service delivery model, business case development RFP release and supplier selections process.

Program Delivery

• Responsible for finalizing and documenting scope in accordance with the overarching program
• Builds an overarching program governance to establish effective controls bringing the right leaders to the table, enabling decision making to align with strategic priorities
• Partners with suppliers and cross functional team to develop an integrated project plan and monitor/control the plan
• Evaluates overall risk and develop/manage mitigation plan
• Drives supplier teams to meet delivery and quality expectations, and achieve project milestones
• Provides Industry expertise to reduce program risks and improve efficiency, quality, and use of resources
• Supports guidance for cross-program and cross-functional priorities and decision making
• Actively monitors and mitigates overall risks in support of leadership objectives
• Day to day project work, contacts, and coordination will occur with the manager and specialist(s) counterparts, as appropriate
• Supports day to day program deliverables, steering committee report outs, status, etc. to support PM overall integrator’s stakeholder management
• Monitors HR-led Hypercare facilitation, case management coordination between and Suppliers and supporting employee escalations as appropriate

Post Program Delivery

• Management of post go live “day 2” activities and enhancements
• Manage the development of sustaining processes and procedures needed to manage this program going forward

Standard Responsibilities:

Program Initiation, Planning & Design

• Schedule regular status meetings and sponsor checkpoints
• Confirm and document desired outcomes and success criteria
• Review existing and/or create additional documentation regarding engagement model execution, stakeholders, structure, roles & responsibilities
• Define initial execution framework and roll out project plan
• Define roles and responsibilities of stakeholders and team members
• Provide strategic design inputs and considerations based upon domain experience
• Establish governance structure

Project Administration

• Provide regular status reporting
• Lead and participate in required meetings
• Review project documents and deliverables

Program Execution

• Facilitate executive review and approval
• Coordinate stakeholder communications internally
• Coordinate within existing operating models to ensure appropriate tie ins
• Define and guide implementation tasks to achieve defined outcomes

Operational Sustainment

• Review existing documentation to identify gaps and understand desired future-state goals
• Work with stakeholders to identify assumptions, dependencies, risks, and define intra-team interaction points.
• Work to mitigate identified risks and issues with stakeholders’ involvement, and document and track mitigations
• Develop sustainment and resource plan for overall future administration
• Support the development of ongoing operational resources such as a roadmap of future expansions, rhythm of the business timeline schedule and execution playbook